WillScotBusiness Systems Analyst Salesforce
Aug. 2021 - Aug. 2023* Responsible for all projects, enhancements, and defects related to Salesforce.
* Service Cloud, FSL, Sales Cloud involving both UX/UI design and more
* Responsible for projects of over $100,000,000
* Obtain and review business, engineering, and data processing requests to improve
SalesForce.com components
* Examine technical reports, manuals, periodicals and other reference materials to
develop programs to properly train and advise internal personnel
* Review existing SalesForce.com systems to understand capabilities, and make
recommendations
* Document and revise system design procedures, test procedures and quality
standards
* Maintain, test and monitor development and Quality Assurance teams completed
projects and processes
* Consult with management to reach agreement on system operating processes,
enhancements, and training protocols
* Taking on Project Manager, Scrum Master, and Quality Assurance Manager
responsibilities to assure quality and timeline expectations for each enhancement.
* Organized system operating procedures to strengthen controls.
* Identified needed business improvements and determined appropriate systems
required to implement solutions.
* Consolidated business rules for system enhancements.
* Improved systems with addition of new features and infrastructure.
* Presented business leaders with ROI estimations to drive project planning.
* Monitored employee tasks to gauge business functions and inefficiencies.
* Trained business personnel in use of systems.
* Enhanced and reconstructed computer systems to increase efficiency.
* Helped deploy system enhancements to improve field operations.
* Assessed business requirements to create focused solutions.
* Scrum Master, Functional Owner, QA, and Project Manager roles being fulfilled