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Work Background
MTX GroupSenior Business System Analyst
Aug. 2023Responsible for all projects, enhancements, and defects related to Salesforce.
* Service, Sales, and Marketing Cloud
* Responsible for projects of over $10,000,000
* Obtain and review business, engineering, and data processing requests to improve
SalesForce.com components
* Review existing SalesForce.com systems to understand capabilities, and make
recommendations
* Document and revise system design procedures, test procedures and quality
standards
Projects and Processes
* Consult with management to reach agreement on system operating processes,
enhancements, and training protocols
* Taking on Project Manager to assure quality and timeline expectations for each enhancement.
* Organized system operating procedures to strengthen controls.
* Identified needed business improvements and determined appropriate systems
Required to Implement solutions.
* Consolidated business rules for system enhancements.
* Improved systems with addition of new features and infrastructure.
* Presented business leaders with ROI estimations to drive project planning.
* Monitored employee tasks to gauge business functions and inefficiencies.
* Trained business personnel in use of systems.
* Enhanced and reconstructed computer systems to increase efficiency.
* Helped deploy system enhancements to improve field operations.
* Assessed business requirements to create focused solutions.
* Utilized UX/UI design to enhance the user experience
WillScotBusiness Systems Analyst Salesforce
Aug. 2021 - Aug. 2023* Responsible for all projects, enhancements, and defects related to Salesforce.
* Service Cloud, FSL, Sales Cloud involving both UX/UI design and more
* Responsible for projects of over $100,000,000
* Obtain and review business, engineering, and data processing requests to improve
SalesForce.com components
* Examine technical reports, manuals, periodicals and other reference materials to
develop programs to properly train and advise internal personnel
* Review existing SalesForce.com systems to understand capabilities, and make
recommendations
* Document and revise system design procedures, test procedures and quality
standards
* Maintain, test and monitor development and Quality Assurance teams completed
projects and processes
* Consult with management to reach agreement on system operating processes,
enhancements, and training protocols
* Taking on Project Manager, Scrum Master, and Quality Assurance Manager
responsibilities to assure quality and timeline expectations for each enhancement.
* Organized system operating procedures to strengthen controls.
* Identified needed business improvements and determined appropriate systems
required to implement solutions.
* Consolidated business rules for system enhancements.
* Improved systems with addition of new features and infrastructure.
* Presented business leaders with ROI estimations to drive project planning.
* Monitored employee tasks to gauge business functions and inefficiencies.
* Trained business personnel in use of systems.
* Enhanced and reconstructed computer systems to increase efficiency.
* Helped deploy system enhancements to improve field operations.
* Assessed business requirements to create focused solutions.
* Scrum Master, Functional Owner, QA, and Project Manager roles being fulfilled
AvnetBusiness Systems Analyst
Jun. 2020 - Aug. 2021Phoenix, Arizona, United StatesAnalyze business and engineering and data processing problems to improve SAP and SalesForce.com systems and implementations.
Examine user requirements, procedures and problems to improve existing systems and automation while reviewing and analyzing technical reports, manuals, periodicals and other reference materials to develop programs to meet needs.
Review existing SAP and SalesForce.com systems to understand capabilities, scheduling and workflow limitations, and make recommendations.
Document and revise system design procedures, test procedures and quality standards.
Maintain, test and monitor computer systems and programs while coordinating installations of new programs and systems
Assist staff in resolving computer-related problems, such as programming errors and malfunctions, and train users on SAP and SalesForce.com
Consult with management to reach agreement on system operating principles, and work with clients on information computation or processing needs to be addressed
Supervise computer programmers or systems analysts by taking on project management lead roles in systems projects
Progress Residential®Business Application Analyst
Jan. 2019 - Apr. 2020
Arizona Commerce AuthoritySalesForce Business Analyst and Admin
Apr. 2017 - Jan. 2019Phoenix, Arizona
DISYSAccount Executive
Jan. 2014 - Apr. 2017Tempe, AZDISYS is an ISO 9001:2008 certified IT Consulting company with core services in IT Managed Services, IT On-Demand Resourcing and IT Consulting. We specialize in IT Consulting services within Application Development and Testing, Infrastructure and ERP domains. Our vision is to be a global business partner, delivering the highest quality and most consistent services at the best value to clients worldwide. Incorporated in 1994 as a certified Minority Business Enterprise, DISYS has posted an eight-year average of 50% growth per year and currently ranks as the sixth-fastest growing company in the staffing industry. DISYS is headquartered in McLean, Virginia, with offices and delivery locations worldwide in North and South America, Europe, India and other locations across the APAC region.
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