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Work Background
Head Of Office Support and Customer Service / L.R.E.A.
Love Property Group - Newcastle & Lake MacquarieHead Of Office Support and Customer Service / L.R.E.A.
Feb. 2025
Senior Agent
Love Property Group - Newcastle & Lake MacquarieSenior Agent
Sep. 2022
Sales Agent
Laing+Simmons Bella Vista | GlenwoodSales Agent
Feb. 2022 - Aug. 2022
Sales Associate
Hilton Parkes Real EstateSales Associate
Oct. 2021 - Feb. 2022
Administration Manager/Sales Executive Assistant
Hilton Parkes Real EstateAdministration Manager/Sales Executive Assistant
Oct. 2020 - Oct. 2021* Support and administration to the office and Sales Department * Provide support to the Director * Database management * Calendar and diary management * Preparation and processing of appraisals and listings * Reviewing agreements and contracts * Development of marketing material and sales campaigns (social media and in-house) * Effective communication with vendors, purchasers and stakeholders * Organisation and scheduling of Open Home inspections * Co-ordination of exchanges and settlements * Trust accounting * Managing processes, document control and general office duties * Ensuring compliance for all listings and sales
Senior Property Manager
Belle PropertySenior Property Manager
Jan. 2020 - Oct. 2020Parramatta, New South Wales, Australia* Management of a Pod of 560 properties using Property Tree * New business pipeline management * Liaise with stakeholders to ensure high quality of service * Organise and run weekly team meetings * Staff training and development * Audit of systems, policies and procedures * Preparation and implementation of new software, policies and procedures * Arrears communication * Overseeing of maintenance management to ensure properties are kept at a maximum level of repair and safety * Overseeing of periodic inspections to ensure upkeep of properties and assess safety issues * Overseeing of ingoing and outgoing inspections * Overseeing of liaison with tenants to negotiate bond claims and finalisation * Landlord representation at NSW Civil and Administrative Tribunal (NCAT) * Tenancy application processing * Data entry and processing of creditor invoices * Preparation of property files, typing leases, preparing keys and signing leases with new tenants
Case Manager / Home Support Specialist
Care Connect GroupCase Manager / Home Support Specialist
Oct. 2017 - Dec. 2019Bella Vista, New South Wales, Australia* Discuss Home Care Packages with clients to ensure approvals are identified and forwarded to the Home Care Advisors and referrals team for follow-up * Collaborating with other Care Connect Group programs for business development and client continuity of care * Liaise with key stakeholders, service providers, clients and the clients families and carers to provide effective and efficient support to each client * Co-ordinate client services in a timely manner * Ensure each client understands their entitlements, rights and responsibilities * Conduct quarterly and annual reviews to ensure clients needs and goals are being met * Maintain accurate and up to date client service schedules * Maintain accurate client case notes in a timely manner * Monitor the on going quality of services being provided through client feedback and service providers
Senior Property Manager / 2IC
Hilton Parkes First National Real EstateSenior Property Manager / 2IC
Nov. 2007 - Oct. 2017Hilton Parkes First National, Plumpton, New South Wales, Australia* Management of 480 properties using REST Professional * Sales focussed business development * New business prospecting * New business pipeline management * New business listing presentations * Web and social media marketing * Telephone and front desk customer service * Liaise with stakeholders to ensure high quality of service * Organise weekly team meetings * Staff training and Development * Audit of systems, policies and procedures * Preparation and implementation of new software, policies and procedures * Arrears communication * Daily bank reconciliation * Maintenance management to ensure properties are kept at a maximum level of repair and safety * Conducting periodic inspections to ensure upkeep of properties and assess safety issues * Conduct ingoing and outgoing inspections * Liaise with tenants to negotiate a bond claim and finalisation * Landlord representation at NSW Civil & Administrative Tribunal * Tenancy application processing * Data entry and processing of creditor invoices * Preparation of property files, typing leases, preparing keys and signing leases with the new tenants
Property Manager
Wiseberry Real EstateProperty Manager
Jul. 2004 - Nov. 2007Hassall Grove* Management of 200 properties using Console * New business listing presentations * Mid & end of month processing * Arrears management and daily bank reconciliation * Assisting with customer enquiries * Daily maintenance management * Incoming and outgoing tenant processing * Accurate preparation of termination notices, periodic inspections, ingoing and outgoing reports * Entering invoices, journals and creditor disbursements * Tribunal attendance

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Data Entry Solutions, Procedure and Process Creation
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