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Work Background
The Lodge at WoodlochDirector of Rooms & Guest Services
Jun. 2023Hawley, Pennsylvania, United States
Inn at Perry CabinFront of House Manager
Dec. 2022 - May. 2023St Michaels, Maryland, United States-managed changing policies and procedures during the departure of the managing director and several other executive committee members.
-conducted training based on the Forbes 5-Star standards, created assessments, and provided routine feedback.
-provided support in multiple positions during critical staffing shortages.
-communicated pay reductions delicately upon receipt of the directive
The Red Fox Inn & TavernAssistant General Manager
Sep. 2021 - Dec. 2022Middleburg, Virginia, United States- Critical focus on the guest experience.
- Creating the foundation of our team by developing recruiting and onboarding programs.
- Fostering the talents of our staff and investing in the future of our business through training and incentives.
- Impacting the bottom line by controlling our revenue management strategies in the Inn, Tavern, and Events Departments
- Driving culture and inspiring change within multiple teams; creating greater efficiency, elevating standards, ensuring guest satisfaction, and employee retention.
- Assisting the GM with positioning the Red Fox brand as Middleburg’s Boutique Inn consistently throughout all departments, guest interactions, menu items, packages, and service to ensure the ultimate customer experience.
- Hypervigilant attention to details and follow-through.
The Red Fox Inn & TavernDirector of Inn Operations
Oct. 2020 - Sep. 2021-Manage recruiting, coaching, and performance monitoring of managers & line-level employees
-Foster employee passions and leverage those skills to benefit the business and motivate the team
-Author training materials and human resources documents, including standard operating procedures.
-Design revenue management goals and implement various strategies to cause profits to soar.
-Accelerated productivity; streamlined processes; and quantified results. -Provided resolution to operational and customer service issues.
-Standardize inventory management; perform sourcing and ordering tasks
The Dewberry CharlestonGuest Services and Reservations Manager
May. 2018 - Jul. 2020Charleston, South Carolina Area-Created systems to increase efficiency and effectiveness
-Implemented individualized guest correspondence
-Worked with travel professionals and market managers -Managed consortia and corporate rates
-Analyze trends in service and anticipate needs
-Thoroughly respond to guest issues
-Act as a liaison between departments
-Executed multiple trainings; provided coaching; conducted reviews
Addlestone Hebrew Academy4th Grade General Studies Teacher
Aug. 2017 - Jun. 2018Charleston, South Carolina Area-Differentiated culturally-responsive instruction for 9 students in general studies
-Developed integrated STEAM lessons within and beyond the classroom
-Instituted individualized learning plans for all students including self-monitoring
-Assessed learning in multiple modalities, learning styles, and accommodations
The Dewberry CharlestonNight Operations Manager
Feb. 2017 - May. 2018Charleston, South Carolina Area-Manage a team of 3-9 associates during the nighttime hours
-Increased the efficiency of the overnight team
-Train and educate staff members in various systems
-Perform basic accounting tasks and submit end-of-day reports
-Act as a liaison among many different departments; disseminating information appropriately -Anticipate guest needs and provide authentic and genuine experiences
-Upsold amenities, accommodations, and experiences
Charleston County School District3rd Grade Teacher
Aug. 2010 - Jan. 2017Springfield Elementary• Differentiated instruction for 23 students including 8 students with identified exceptionalities
• Implemented gifted and talented resources through the College of Charleston Javits Grant for Talent Development
• Authored Positive Behavior Intervention and Supports (PBIS) curriculum and standards
• Trained staff in using the Hilda Taba Model of concept development
• Personalized learning through iPad and technology integration through a professional cohort and as the schoolwide point of contact
• Mastered Guided Reading and Math formats including workshop models, conferencing, and goal setting.
Charleston County School District6th Grade Reading/ELA Teacher
Jul. 2010 - Jun. 20116th Grade Academy - Ron McNair Campus• Formulated original vocabulary and comprehension assessments to monitor progress toward individual goals
• Modified instruction for English Language Learners through action based learning and total physical response
• Coordinated experiential field trips for 24 Title 1 students linked to state standards
• Augmented parental involvement by creating family events, dinners, and clubs in concert with the Communities in Schools program
Manchester Local SchoolsNolley Elementary
Aug. 2008 - Jul. 2010Manchester Local Schools• Developed individualized plans and curriculum for 36 students in the lower 25th percentile of reading achievement in first and second grades using a pull-out method
• Digitized learning using netbooks and online reading resources.
• Achieved 100% improvement using DRA2 reading assessments including 76% of students who improved by two or more levels.
Occasions Party Center; FreelanceEvent Planner
May. 2002 - Sep. 2008Cleveland/Akron, Ohio Area-Conducted planning meetings based on budgets and logistics
-Executed the overall vision of the bride and groom or event contact
-Coordinated a variety of vendors and professionals
-Created timelines for the planning process and the day of the event
Shepard's AutomotiveEngineering Shop Assistant
May. 2000 - Dec. 2013Cleveland/Akron, Ohio AreaAutomotive engineering is the family business and a part of my experience and skill set. Particularly, reverse engineering, lathe and vertical mill work, basic accounting and payroll, as well as marketing and customer correspondence.
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