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Work Background
Manager of Operations
Nextera Energy InvestmentsManager of Operations
Oct. 2022Juno Beach, Florida, United States
Lead Project Manager
NextEra Energy ResourcesLead Project Manager
May. 2022 - Nov. 2022Juno Beach, Florida, United States
Principal Business Analyst
Florida Power & Light CompanyPrincipal Business Analyst
Sep. 2017 - May. 2022West Palm Beach, Florida AreaDesign, develop and maintain customer facing and internal Distribution applications and work flows.
Sr. Process Specialist
Florida Power & LightSr. Process Specialist
Jun. 2000 - Sep. 2017West Palm Beach, Florida AreaDevelopment and ongoing improvement of Power Delivery related processes and interfaces managed within Customer Care. Maintain various applications that connect Customer Care to Power Delivery. Manage projects to further expand the customer experience and user interaction with Care Center employees and systems. Lead teams with diverse experience and areas of responsibility, to ensure cross functional input and expansion.
Training and Design
Florida Power & LightTraining and Design
Jan. 1998 - Jun. 2000West Palm Beach, Florida AreaInitially converted all Customer Care reference and training materials from Visio flow documentation to InfoMapping web format. Developed lesson plans, trainee hands on activities and class agendas for documented processes and applications. Provided training delivery on newly mapped processes and changes to business rules. Provided supplemental support to Quality Observation team through call evaluations and calibrations.
Customer Care Specialist
Florida Power & LightCustomer Care Specialist
Dec. 1995 - Jan. 1998West Palm Beach, Florida Area

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