Suzanne Walborn

Operations Manager

ITHR🐦 DesignConsultingUX/UI DesignerProduct ManagerProject ManagerCall CenterCustomer Support RepresentativeCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceCustomer Success ManagerCustomer Care SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantTraining&Development SpecialistAssociateProject CoordinatorData EntryData Entry SpecialistData Entry AssociateDatabase Coordinator

Suzanne Walborn is a seasoned Operations Manager with a wealth of experience in managing complex operations in the utility industry. She holds an Associate’s degree in Business Administration and has spent over 29 years honing her skills in areas such as project management, process design and improvement, systems integrations, change management, and team leadership. Suzanne is known for her ability to streamline operations and implement strategies that drive efficiency and productivity. In 2008, Suzanne designed a reporting application that provided expert guidance to users reporting outages, hazards and equipment concerns. As of 2025, this application is still in use and has been benchmarked by other utilities. She has a track record of successfully managing project teams to achieve operational goals and objectives. Her strong analytical skills and keen attention to detail have consistently resulted in improved operational performance. In her free time, Suzanne enjoys and spending time with her family and friends.

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Work Background

Manager of Operations

Nextera Energy InvestmentsManager of Operations

Oct. 2022Juno Beach, Florida, United States

Lead Project Manager

NextEra Energy ResourcesLead Project Manager

May. 2022 - Nov. 2022Juno Beach, Florida, United States

Principal Business Analyst

Florida Power & Light CompanyPrincipal Business Analyst

Sep. 2017 - May. 2022West Palm Beach, Florida AreaDesign, develop and maintain customer facing and internal Distribution applications and work flows.

Sr. Process Specialist

Florida Power & LightSr. Process Specialist

Jun. 2000 - Sep. 2017West Palm Beach, Florida AreaDevelopment and ongoing improvement of Power Delivery related processes and interfaces managed within Customer Care. Maintain various applications that connect Customer Care to Power Delivery. Manage projects to further expand the customer experience and user interaction with Care Center employees and systems. Lead teams with diverse experience and areas of responsibility, to ensure cross functional input and expansion.

Training and Design

Florida Power & LightTraining and Design

Jan. 1998 - Jun. 2000West Palm Beach, Florida AreaInitially converted all Customer Care reference and training materials from Visio flow documentation to InfoMapping web format. Developed lesson plans, trainee hands on activities and class agendas for documented processes and applications. Provided training delivery on newly mapped processes and changes to business rules. Provided supplemental support to Quality Observation team through call evaluations and calibrations.

Customer Care Specialist

Florida Power & LightCustomer Care Specialist

Dec. 1995 - Jan. 1998West Palm Beach, Florida Area

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