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Marketing
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Work Background
Nextera Energy Investments
Manager of Operations
Oct. 2022
Juno Beach, Florida, United States
NextEra Energy Resources
Lead Project Manager
May. 2022 - Nov. 2022
Juno Beach, Florida, United States
Florida Power & Light Company
Principal Business Analyst
Sep. 2017 - May. 2022
West Palm Beach, Florida Area
Design, develop and maintain customer facing and internal Distribution applications and work flows.
Florida Power & Light
Sr. Process Specialist
Jun. 2000 - Sep. 2017
West Palm Beach, Florida Area
Development and ongoing improvement of Power Delivery related processes and interfaces managed within Customer Care. Maintain various applications that connect Customer Care to Power Delivery. Manage projects to further expand the customer experience and user interaction with Care Center employees and systems. Lead teams with diverse experience and areas of responsibility, to ensure cross functional input and expansion.
Florida Power & Light
Training and Design
Jan. 1998 - Jun. 2000
West Palm Beach, Florida Area
Initially converted all Customer Care reference and training materials from Visio flow documentation to InfoMapping web format. Developed lesson plans, trainee hands on activities and class agendas for documented processes and applications. Provided training delivery on newly mapped processes and changes to business rules. Provided supplemental support to Quality Observation team through call evaluations and calibrations.
Florida Power & Light
Customer Care Specialist
Dec. 1995 - Jan. 1998
West Palm Beach, Florida Area
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