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Work Background
State of WisconsinDisability Examiner
May. 2023United States, MadisonIndependently read and analyze medical, psychological and vocational records and interpret complex legal policy to make legally and medically sound decisions about disability claims and support conclusions in writing. Learn and apply medical, legal and vocational factors involve din the documentation, assessment, and determination of medical eligibility for disability benefits under Social Security Law. Independently manage caseloads to meet high production and accuracy standards in an effective, timely and cost effective manner in a self-directed environment. Independently sets and achieves goals is a high level, problem solving environment. Uses strong customer service skills to interact with the general public.
Transportation Security Administration (TSA)Security Manager
Sep. 2002 - Sep. 2022United States, MadisonOversee and coordinate TSA security activities, preventing dangerous objects from entering aircraft. Assess the effectiveness of security procedures, reviewing and applying TSA policy directives and regulations. Align daily activities with overarching organizational goals, leading operations at multiple screening checkpoints. Supervise, train, evaluate, and motivate more than 14 direct reports and 84 officers (indirect reports), ensuring all performance standards and Federal requirements are met or exceeded, providing behaviorally-specific feedback and encouraging and rewarding Officers. Build subject matter expertise in security issues, threats, and challenges, understanding the role of TSA as well as other agencies and collaborating with other members of senior leadership to identify and act on opportunities for improvement. Manage security programs, designing and implementing screening procedures. Identified and allocated equipment and personnel needs. Document activities, issues, and outcomes. Collaborate with team members to review and assess operational strategies, continually focused on enhancing ability to respond to critical or unusual situations with limited information. Design and deliver training on a wide variety of issues on a continual basis, including conflict management, de-escalation, technical skills, and supervisory skills. Prepare incident reports and author informational briefings for a wide variety of internal and external stakeholders. Perform a variety of technical screening procedures and use cutting-edge equipment, including explosives trace detection, x-ray, hand held metal detector, full body pat down, physical bag search, and travel document checking, among others. Served as Behavior Detection and Analysis Coordinator, deploying teams of Behavior Detection Officers around the airport and to work high risk flights to detect deceptive practices and engage those passengers exhibiting those behaviors to assess the need for additional screening.
Key Contributions:
Designed performance improvement program (STEVE Program) locally to improve threat detection capabilities. As a result, Dane County Regional Airport (MSN) has enjoyed a 40% improvement in field testing success rate in four years.
Successfully adjusted operation to address issues involving Advanced Imaging Technology.
Coached and mentored direct reports into high approval ratings on four most recent TSA (Federal Employee Viewpoint) FEV surveys.
Developed Inventory Accountability and Tracking Access Database program for inventory maintenance while serving as Inventory Program Manager for MSN.
Authored Individual Leadership Development, Inventory, Performance Management and Interest Based Communication computer-based learning tools to assist Officers in developing their skills.
Selected and or elected to serve in a number of special capacities and on multiple committees, many of which were national, including:
Conflict Management Trainer o Member of the 9-person team to set the foundation and direction for the National Advisory Council moving forward from 2016
National Advisory Council (Selected as one of 60 members out of more than 300 applicants to represent a workforce of more than 52,000 employees)
Co-Chair, Leadership Attributes (Leadership at Every Level) Ad-hoc Committee, National Advisory Council o Co-Vice Chair, Performance Accountability and Standards System Committee, National Advisory Council o Employee Advisory Council o Inventory Program Manager o Assistant Training Instructor o Employee Council President
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