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Work Background
FinningProductivity and Efficiency Senior Manager
Jan. 2023ChileProductivity and Efficiency Senior Manager | Finning CAT 2023 - Present
With a team of internal consultants, I lead projects that foster process improvement for our regional operations.
Projects
• Integrations: Customer Support and Condition Monitoring Centers • Synergies Analysis for Branch Mergers
• Discovery Processes: Autonomy and Mining Contracts
• Lean Analysis: Time to Fill
• Spans and Layers Assessment
Finning CATIT Operational Excellence Senior Manager
Apr. 2022 - Dec. 2022ChileIn charge of the Business Analysis, Process Improvement, Project and Change Management and Finance Control departments, with an assigned budget of US$2,5MM. Responsible of initiatives' process mapping, funds approval and implementation of more than 20 projects with technological components (locally and globally originated) for all Finning South America VPs.
EYManager - FSO Business Consulting - Transformation Execution
Jan. 2021 - Apr. 2022Santiago, Santiago Metropolitan, ChileIn charge of developing projects within the financial services industry with experience in Payments, Pension Funds and Banking entities. Member of the Agile and EY Women Communities.
Projects
- Efficiency opportunities’ sizing for regional bank
- Competitive and regulatory analysis for global pension fund with operations in Chile
- Business case analysis for a local financial transactions’ processor
- New business line operating model validation for a local bank with global reach
- Target operating model and regulatory reports’ control for a global bank based in the US
- Taxes reconciliation automation for regional bank
- Payment methods competitive analysis for a global acquiring bank with global operations
REDMAD · Red de Mujeres en Alta DirecciónMember
Jul. 2020 - Jul. 2023Santiago, Santiago Metropolitan, ChileWomen in Executive Roles Association
Strategy&Senior Associate
Jul. 2019 - Jan. 2021ChileDesigned and deployed strategic solutions to complex business challenges. Actively involved in business development (leads generation), training and recruiting initiatives.
Projects
- Strategic plan definition for a local transporation company
- Business case validation for a local financial institution
- Global business services evaluation for an international fast-consumer goods company
- Cost efficiency evaluation for a medium-scale local mining company
- Digital factories (agile) implementation for a global large-scale mining company with operations in Chile
LATAM AirlinesCorporate Project Manager
Jan. 2016 - Oct. 2018ChileGuided the second largest LATAM’s Passenger Service System migration project for Contact Centers, Airport Ticket Offices and TAM Viagens, the travel agencies of TAM Linhas Aéreas, in Brazil and Paraguay. Directed remote and onsite collaboration to analyze/deliver and implement functional and technical solutions with North American suppliers and Chilean, Brazilian and Paraguayan clients. Led and developed a 15-member multicultural team in Chile and Brazil. - Implemented the new standardized processes and procedures manual for the direct sales management (responsible for generating US$1.2B annual revenue) and actively participated in the design of training and change management initiatives (impacting 3000 people).
- Developed and deployed initiatives to minimize risks associated with the implementation of new protocols and systems for several points of sales touched by the project.
- Completed project on time and within budget, solving main concerns within four weeks with no impact on sales and post-sales activities.
TAMHead of Revenue Performance Management
Sep. 2013 - Dec. 2015São Paulo Area, Brazil- Designed and implemented processes, models and tools to manage revenue databases and report generation for the Brazilian Revenue Management Department (responsible for generating USD800M in annual revenue).
- Delivered intelligence projects with innovative concepts and visualizations, creating a better environment for revenue forecasting and competitive analysis.
- Positioned Brazil as the benchmark for Business Intelligence within LATAM and spread best practices across the organization. - Improved the department’s service delivery clients’ perception (measured via satisfaction surveys) by 25%.
LAN AirlinesFare Publishing Manager
Feb. 2012 - Aug. 2013Brazil / ChileSpearheaded the departmental LATAM’s Passenger Service System first migration project, generating zero commercial impacts due to fare filing errors during the first weeks following the implementation. - Designed and implemented a standardization model for processes and procedures to support LAN and TAM merger, integrating teams (29 professionals between Chile and Brazil), mitigating risks associated with a dual operation and generating 20% of annual savings in fare maintenance costs.
LAN AirlinesFare Publishing Junior Manager
May. 2011 - Jan. 2012ChileLed the team in charge of publishing public and private passenger airline fares for all routes via multiple distribution systems and channels. - Ideated and instituted new control processes to reduce publishing issues due to human error in 30% (ultimately minimizing financial losses).
LAN AirlinesRefunds and Fare Audits Junior Manager
Nov. 2009 - Apr. 2011ChileDesigned key metrics and dashboards to detect process gaps and create sustainable, measurable improvements. Managed a 20-member technical team. - Redefined the refund team’s roles and procedures to maximize productivity and slash delivery time from 3 months to 7 days.
Banco FalabellaLoyalty Program Junior Manager
Jul. 2007 - Jul. 2008PeruIn charge of the holding’s rewards programs: - Planned, negotiated with key suppliers and implemented the VISA Banco Falabella program to reach 100,000 customers in just one year. - Optimized the redemption experience for the 700,000 clients’ base mitigating stock depletion issues via demand forecasting.
- Enhanced the existing transfer-pricing model to enable maximum redemption options within Falabella Stores and expanded the model to redeem products from the other businesses of the holding.
Banco FalabellaBusiness Intelligence Junior Manager
May. 2006 - Jun. 2007PeruManaged cardolders’ corporate database and developed prediction models to enable segmented marketing for commercial initiatives. Created reports to recommend and successfully implement new business opportunities that included debt acquisition and installment plans.
LAN AirlinesPricing Analyst | Flight Analyst
Aug. 2004 - Apr. 2006ChileNegotiated tactical pricing initiatives with domestic sales offices to ensure routes were competitively priced. Participated in the Fare Simplicity Project that realized significant cost reductions and improved client services. Collaborated with airport crew and regional managers to handle operational contingencies created by overbooking, schedule changes and flight cancellations.
Banco FalabellaFinancial Planning Analyst
Mar. 2003 - Jul. 2004PeruGenerated monthly controls on operational expenses, supported annual budget preparation and prepared economic valuations for new ventures and investments.
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