GoHealthDirector of Carrier Operations and Agent Services
Aug. 2013 - Nov. 2019Chicago, Illinois• Managed 300+ relationships with insurance carriers and software vendors, ensuring licensing, agent contracting, certifications, and compliance for 3000+ agents.
• Spearheaded fast-track onboarding programs for new agents, accelerating their time-to-value and revenue generation.
• Collaborated with Sales and Product teams to deliver tailored agent training programs and implemented cross-functional processes to enhance customer feedback and support.
• Partnered with leadership to develop customer retention strategies, reducing churn by 15%.
• Saved $700,000 annually through cost-saving initiatives and system optimizations that enhanced operational workflows and improved compliance standards.