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Work Background
RxResults | Evidence-Based Pharmacy Risk ManagementVice President of Clinical Informatics
Nov. 2023Little Rock, Arkansas, United States
RxResults | Evidence-Based Pharmacy Risk ManagementDirector Clinical Informatics
Jun. 2020Responsible for:
Being a liaison between clinical, operational, and information technology areas of the company; Recommending business solutions and process improvements related to operational efficiencies and data reporting; Interpreting and summarizing data outcomes; Working with IT on business requirements; Managing the company’s clinical pharmacists as well as oversight of the company’s Drug Review Committee (DRC);
Leading projects as assigned
RxResults | Evidence-Based Pharmacy Risk ManagementManager, Clinical Informatics
Apr. 2018 - Jun. 2020
Arkansas State University Three RiversAdjunct Faculty
Mar. 2017Malvern, ARClinical adjunct faculty in the Associate of Applied Science Degree in Nursing program.
RxResults | Evidence-Based Pharmacy Risk ManagementSenior Account Manager
Feb. 2015 - Apr. 2018Little Rock, Arkansas AreaResponsible for ensuring clients receive superior service:
• Interact with clients, pharmacy benefits consultants/brokers, and their pharmacy benefit manager (PBM) to provide issue resolution, consultation, and analysis. • Provide timely and accurate coordination of benefit plan changes with clients' PBM. • Present operational performance metrics to clients on a quarterly basis to show specific performance measures to promote client satisfaction, client retention and potential opportunities.
• Proactively review plan performance, gauge client satisfaction, and utilize technology, tools, processes and resources to anticipate and exceed clients’ needs and expectations.
St. Vincent InfirmaryRegistered Nurse
Dec. 2013 - May. 2016Little Rock, Arkansas AreaCentral Based Pool RN
CatamaranManager, MCAD Clinical Data Services
Jan. 2012 - Jan. 2015Work collaboratively with PBM operations to research, create, and implement benchmarks and baselines, implement new clients, and develop new reports and products. Assist in preparation and development of plan review and sales presentations as it relates to Integrail services and products. Provide internal support for, and attend, the Clinical Outcomes Assessment Task Force and the IntegrailRx Forum, including analysis and recommendations of clinical interventions available within SXC, especially as it pertains to information stored in both systems, selection of risk scores and markers for inclusion/exclusion criteria, analysis to support outcomes assessment and return on investment. Assist in development and QA of clinical protocols, assist with drafting template letters for interventions, assist in development of case studies for marketing for new business and upsells, evaluate HEDIS/NCQA/CMS guidelines and assist in development of new interventions. Act as subject matter expert in client meetings. Act as a team member to support and promote development of future enhancements and uses of both products within the company and by external clients, including, but not limited to, CMS reporting, STARS criteria, prescriber profiling, and patient centered medical homes.
Saline Memorial HospitalRegistered Nurse
May. 2005 - Dec. 2013Perform assessments, develop a plan of care, implement and evaluate the care
Administer medications and treatments as ordered by physicians and in keeping with the current clinical nursing practice.
Direct, monitor and evaluate the care delegated to non-licensed personnel.
Work collaboratively with an interdisciplinary team to assure the safe and accurate delivery of care.
NMHCSenior Account Coordinator
Aug. 1998 - Dec. 2004Directed meetings with new customers to obtain pertinent information to implement their prescription benefit plan. Disseminated information to the appropriate departments and ensured new plans were implemented appropriately. Worked with Account Managers to research complex issues
Trained new Account Coordinators and delegated tasks appropriately
Worked closely with assigned customers on day-to-day issues; ran reports; attended benefit fairs and annual plan reviews.
Quality Foods, Inc.Credit Representative
Jan. 1995 - Jan. 1999Worked with the salespeople in my territory to keep accounts in good standing; reviewed credit reports and applications for new customers; assisted with clean-up of the accounts receivable and ensured payments were posted to the correct invoice.
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