Saudi Electricity CompanyCustomer Service Representative
Jan. 2016 - Aug. 2018Al-Riyadh Governorate, Saudi Arabia(Working under SmartLink)
- Answer incoming calls and respond to customer calls .
- Manage large amounts of inbound and outbound calls in a timely manner.
- Analyze, identify and resolve customer complaints using applicable software.
- Recognize, document, and alert the management team of trends in customer calls.