Sam Tariq

Sr director support and operations @Sherpa

ITC-level ExecutiveHREngineerBusiness OwnerStudentInfluencer or BloggerConsultingCanadaBusiness AnalystSystem AnalystRecruiterHR GeneralistAdministrative SpecialistTech SupportAdvisorData Analyst

Sherpa Company has seen significant growth in the last quarter, with a marked increase in both revenue and customer base. Our operational efficiency has improved due to the implementation of new support systems. However, there have been challenges in managing the increased volume of customer queries and complaints. The support team is currently understaffed and overworked, leading to longer response times. To maintain customer satisfaction and loyalty, it is recommended to invest in expanding the support team and enhancing their training. We also suggest exploring advanced AI-driven customer support solutions to handle routine queries, freeing up the human team for more complex issues.

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