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Work Background
Evanta, a Gartner CompanyCISO Governing Body - Advisory Role
Jan. 2023Dallas, Texas, United StatesA Governing Body leads the Global CISO community, shaping the topics and agendas for global programs and ensuring that all content is driven by CISOs, for CISOs.
American Heart AssociationSenior Director Cyber Security & Risk
Nov. 2022Dallas, Texas, United StatesSkills: Cybersecurity · Disaster Recovery · U.S. Health Insurance Portability and Accountability Act (HIPAA) · Microsoft Azure · Microsoft Dynamics CRM · Technical Leadership · Technology Management · Compliance Management · Software Development Life Cycle (SDLC)
Dallas CERTDallas Community Emergency Response Team - Volunteer
Jun. 2022Dallas, Texas, United StatesThe CERT program teaches our volunteer members about disaster preparedness for hazards that affect our area. The program trains you in basic disaster response skills (fire safety, light search and rescue, team organization, and disaster medical operations).
American Heart AssociationDirector of Cyber Security & Risk Management
Jan. 2021Dallas, Texas, United States
City of CarrolltonTechnology Officer
Nov. 2019 - Dec. 2020⭐ Rapidly responded to a critical Ransomware attack, stabilizing the city's systems within four weeks.
⭐ Provided 24/7 technology support to all 30 city departments, effectively managing a team of 29 employees across various domains.
⭐ Architected a $2.5M infrastructure project, achieving 99.999% uptime, and oversaw Azure Government tenant with a focus on Disaster Recovery and Business Continuity.
⭐ Led a seamless Data Center Migration using Azure Site Recovery, optimized data backup processes with Veeam Backup & Replication, and implemented monitoring systems with SolarWinds and Splunk Cloud for enhanced security and compliance reporting.
⭐ Reduced Data Center Appliances and physical inventory while ensuring scalability and developed a comprehensive Disaster Recovery strategy in Azure Gov Cloud.
⭐ Cultivated an ITIL service-first culture, collaborated on Smart City strategies, implemented security solutions for network performance, and architected an advanced contact center with Cisco Finesse and API integration, reducing call abandonment rates.
⭐ Notably, I engineered a multi-node VMware cluster with High Availability, Distributed Resource Scheduler, Fault Tolerance, and consolidated storage, reducing production VM load by 35%.
Professional Enrollment Concepts, INCChief Technology Officer
Nov. 2018 - Nov. 2019Houston, Texas Area⭐ Rapidly implemented Six Sigma - Black Belt processes, addressing operational deficiencies and boosting staff performance within 60 days.
⭐ Managed the JIRA Ticketing system, successfully resolving 3,800+ client tickets in six months to uphold valuable partnerships.
⭐ Oversaw a $100K Microsoft Dynamics 365 tool development for customer relationship management, improving stakeholder communication and client engagement.
⭐ Achieved 100% accuracy in HIPAA-compliant 834 format EDI file transmission nationally, ensuring data integrity and regulatory compliance.
⭐ Efficiently managed the data center and implemented Microsoft Azure hybrid cloud solutions for optimized resource utilization and high availability.
⭐ Configured Microsoft Dynamics with Sailpoint IIQ for robust security access and established a HIPAA Help Center for PHI encryption and cybersecurity compliance.
⭐ Integrated Jira ticketing with Dynamics and SaaS solutions for streamlined operations and efficient issue resolution.
⭐ Developed and executed Business Continuity and Disaster Recovery (BCDR) plans, conducting quarterly tabletop exercises to ensure organizational resilience.
FBMC Benefits ManagementChief Operating Officer
Aug. 2017 - Nov. 2018⭐ Pioneered a digital transformation in the insurance sector, introducing ChatBots, Cognitive Computing, and Mobile App development.
⭐ Successfully developed and deployed a new mobile app and SalesForce CRM, contributing to a significant improvement in EBITDA.
⭐ Managed a team of 55 professionals across Technology, Benefits Administration, and Cybersecurity with a $4M budget.
⭐ Oversaw more than 300K live member records and managed a $2.5M virtual datacenter in AWS and Azure.
⭐ Strengthened cybersecurity, ensured compliance with NIST/SAN standards, and implemented BYOD policies and Sailpoint IIQ IAM infrastructure for end-to-end security.
⭐ Spearheaded successful networking and migration projects, including server migrations to Azure and Active Directory Domain Services migration.
⭐ Orchestrated Business Continuity and Disaster Recovery (BCDR) planning, ensuring zero business loss during hurricanes.
SELECTED HIGHLIGHTS
⭐ Earned the prestigious CIO 100 Award in 2018. Achieved a 20% reduction in the workforce in January 2018 by implementing Robotic Automation Processing (RPA) with UIPath software. Augmented CAPEX/OPEX spending on the datacenter while leveraging Microsoft Azure (Cloud) technology, reducing the total budget by over $1.2M by 2018 Q4.
United Solutions CompanySVP/Chief Information Officer
Jan. 2016 - Aug. 2017⭐ Led transformation efforts in the Fin-Tech industry, overseeing 121 Credit Union clients nationwide as CIO.
⭐ Managed a Tier 3 Enterprise datacenter with 500+ VMs, a $3M budget, and an 8-member team, utilizing EMC, Cisco, and IBM technologies.
⭐ Reduced operational costs by an impressive 45% through the planning and implementation of enterprise IT systems.
⭐ Ensured security compliance with NIST and SAN guidelines, implementing a hybrid Microsoft Azure and on-premises solution.
⭐ Orchestrated the seamless migration of Email to Office 365 and Active Directory, while also implementing robust identity and Access Management Systems using Azure Active Directory.
⭐ Implemented Fiserv XP2 for a $500M Credit Union, introducing innovative implementation methods via Microsoft Remote Desktop Services (RDS), enhancing operational efficiency and customer service.
SELECTED HIGHLIGHTS
⭐ Received the ComputerWorld Premier 100 Leader Award in 2017. Established a rigorous PMO office, achieving a 95% project success rate and introducing ITIL processes. Implemented a 2nd Disaster Recovery site at RagingWire in Ashburn, VA, ensuring 100% uptime through data replication and encryption.
Omnicom Media GroupDirector Of Technology
Jan. 2014 - Jan. 2016⭐ Led IT operations for Omnicom Media Group's Canadian operations, reporting to the CFO and CIO North America.
⭐ Oversaw all IT aspects, including data center management, vendor relations, technical support, application development, and disaster recovery planning.
⭐ Managed network, database administration, computer operations, virtualization technologies, and production support.
⭐ Implemented SharePoint 2013 for website development and content management, enhancing online presence.
SELECTED HIGHLIGHTS
⭐ Established a 'Business Intelligence' team, reducing overhead staffing costs by 40% through predictive analytics. Led a successful VMware virtualization initiative, achieving a 46% cost reduction and improving uptime to 99.99%. Maintained 99.99% uptime for enterprise server farms across multiple locations while ensuring security and compliance.
Cook County Sheriff's DepartmentChief Technology Officer
Jan. 2013 - Jan. 2014⭐ Aligned technology vision with Sheriff Tom Dart's strategy, optimizing processes for an organization of 6,700 employees, 12,500 inmates, and 11 court buildings.
⭐ Managed IT infrastructure for 6,700 employees, including 7,000 desktop computers and 3 Data Centers in a major metropolitan area.
⭐ Led the development of a customer-centric shared services model to enhance IT operations and efficiency within Cook County Government.
⭐ Oversaw millions of dollars in IT operations budget, managing 30 direct reports and 1,200 personnel.
⭐ Engineered infrastructure virtualization and cloud strategy, reducing data center footprint, improving disaster recovery, and scalability.
OgilvyChief Technology Officer
May. 2001 - Dec. 2013⭐ Led technology strategy for a $5 billion global advertising agency, enhancing digital, DRTV, and print capabilities worldwide.
⭐ Managed a 25,000-strong workforce to develop commercial software products and ensure exceptional customer delivery.
⭐ Optimized decision-making and delivery schedules through make vs. buy analyses and investment prioritization.
⭐ Established audit compliance standards, resulting in consecutive years of Midwest Division Sarbanes-Oxley audit success.
⭐ Implemented HIPAA compliance measures to secure client data in the Network Operation Center (NOC).
SELECTED HIGHLIGHTS
⭐ Consolidated 40 servers into 4 during the transition to VMWARE, reducing operational costs by 15%. Achieved 20% annual revenue growth, a 15% reduction in operational costs, and a 98% delivery success rate for global projects. Pioneered digital advertising strategies, increasing digital advertising revenue by 25%. Improved technology alignment with business goals by 30% through strategic planning. Attained a remarkable 95% client retention rate and boosted productivity by 15% through cross-functional team leadership. Introduced advanced technologies, enhancing campaign effectiveness and client ROI by 40%.
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