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Thailand
Work Background
IKEAFood Team Leader
Nov. 2024
Windmill Organics LtdTechnical Services Coordinator
Nov. 2023 - May. 2024London, England, United Kingdom*Proven track record in handling consumer (B2C) and customer (B2B) queries via telephone and email, ensuring exceptional service standards.
*Experienced in maintaining up-to-date supplier certifications, contributing to the company's reputation for quality and safety, including organic and Demeter certifications.
*Skilled in investigating and resolving grade A, B, and C major and minor food quality complaints, liaising with external stakeholders to gather product information for effective resolution.
*Understanding HACCP production flowcharts and utilising the data to explain to consumers about the production of our products. As the products were organic there were different steps to ensure longevity of the product without the use of stabilisers, emulsifiers, and additives.
*Adept at completing product/technical specifications and new line forms for major retail/wholesale customers such as Abel & Cole, Waitrose, Ocado, and CLF, ensuring seamless integration of Windmill Organic products.
*Excel skills include utilising formulas and tools to create well-structured spreadsheet tables, linking workbooks, and recording data efficiently.
*Effectively managing deadlines for sales queries such as product technical specifications and drafting declarations whilst also balancing day-to-day activities.
*Arranging SharePoint folders and data in an easy-to-read format.
*Effective trainer, having successfully trained two new staff members in quality, customer service, and sales work using Asana to create an easy-to-follow training plan.
*Experienced in setting up and leading tasting sessions for NPD lines and new suppliers, as well as conducting sensory panels and collecting feedback on food products.
*Proficient in performing market research on competitive markets, comparing taste, price, ingredients, and labeling to suggest improvements, and presenting findings in a clear and well-organized format.
Sainsbury'sCustomer and Trading Manager
Apr. 2022 - Feb. 2024*Overseeing and managing daily shop floor operations to ensure smooth and efficient functioning in a fast-paced environment.
*Meeting stocking deadlines by completing morning fresh and ambient deliveries by the afternoon, ensuring the shop is well-stocked for the evening team.
*Developing and conducting staff training programs focused on safety and legal compliance, enhancing staff competence, and ensuring adherence to food safety protocols.
*Managing customer feedback mechanisms, handling complaints and suggestions verbally to improve customer satisfaction.
*Understanding Sainsbury’s products and encouraging sales of alternative products to meet customer needs.
*Training staff in new departments, ensuring they understand and comply with safe and legal parameters.
*Managing financial operations, including cash counting, emptying tills at the checkouts, and accessing the cash office to tally weekly store earnings.
TescoAssistant Checkout Manager
Oct. 2021 - May. 2022London, England, United Kingdom*Led customer service initiatives during peak times, managing staff and ensuring high-quality customer interactions.
*Played a crucial role in communicating company policies and operational procedures to staff, ensuring team alignment with KPI’s and safety standards.
University of Central LancashireResearch Assistant
Jun. 2021 - Jul. 2021Preston, England, United KingdomInvolved in conducting a systematic review for *small for gestational age (SGA)*.
University of Central LancashireResearch Assistant
May. 2020 - Jun. 2020Preston, England, United Kingdom*Assisted in conducting research on “Milk allergy guidelines for infants in England”. Findings published in a journal article and presented in the science conference (designed a poster): https://onlinelibrary.wiley.com/doi/epdf/10.1111/cea.14053
University of Central LancashireStudent Volunteer
Sep. 2019 - Jul. 20211) FUTURE U - *Worked in community creative events set up for children ages 5-10 to engage in arts and crafts.
*Took part in the annual Festival of Making.
*Managed stalls and sessions hosting activities such as: stitching, 3D pen art, building electrically powered toy cars, and screen printing etc.
*Provided clear instructions and managed safety of the young children.
2) SCRAN – *Led cooking sessions focused on promoting healthy and sustainable eating habits utilizing different cooking techniques to encourage home cooking amongst university and KS2/ KS3 students.
3) Eat to Win – *Conducted nutritional consultations with university students to assess dietary habits and lifestyle choices. Offering personalised recommendations and healthy advice to improve diet and overall well-being.
4) Wigan Warriors – *Conducted nutritional consultations with young professional rugby players (ages 12-16) to assess dietary habits and improve performance.
5) Futsal Treasurer – *Managed expenses for the Women’s Futsal BUCs Team, including paying for kit, travel etc.
TescoCustomer Assistant
Aug. 2018 - Mar. 2022Manchester, United KingdomOther roles: Bakery and Food Production Assistant *Manage inventory levels to ensure the store is well-stocked and product displays are organised and visually appealing.
*Provide excellent customer service by assisting shoppers in finding products, answering queries, and handling transactions at the checkout.
Lancashire Teaching Hospitals NHS Foundation TrustWard Volunteer
Jan. 2017 - Apr. 2018Preston, England, United Kingdom
Manchester UnitedWaitress
Aug. 2016 - Jun. 2017*Provide timely, accurate, and friendly service while ensuring a positive dining experience for all guests.
*Collaborate with kitchen staff and other front-of-house team members to ensure seamless service and prompt resolution of any issues.
*Take and deliver orders efficiently, maintaining a thorough understanding of the menu to answer any customer inquiries.
*Set up and maintain cleanliness of the dining area, including tables, counters, and other facilities.
*Process payments and ensure accurate transactions, managing both cash and card payments.
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