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Network Power<100 people
Roles
✨100%
Business Owner
💸50%
Marketing
🧑💼50%
C-level Executive
Geos
🇺🇸50%
United States
Work Background
Bank of America Merrill LynchAssistant Vice President | CashPro Banking Platform & Digital Solutions | PROD Support - SME
Jan. 2025
Bank of America Merrill LynchAVP | Global Payments & Financial Transactions| RTP | SINGAPORE PRODUCTION SUPPORT - L2
Jun. 2024 - Jan. 2025Singapore* Provide production support for real-time payment systems including Hong Kong Real-Time Payment, Bank-in-Box Indonesia, Bifast LMG, Swiss RTP, and SEPA Payments. * Support Global Corporate and Investment Banking (GCIB) applications, ensuring seamless operations and meeting the needs of high-value corporate clients. * Manage applications using OpenShift, SQL Developer, Toad for SQL, Splunk, and Autosys to ensure smooth processing and system stability. * Oversee Private Key Encryption (PKE) updates, ensuring data security and compliance. * Handle RRM Push Requests through UI for timely deployment of updates. * Participate in CRQ Walkthroughs and manage the Cutover App during critical deployment phases. * Conduct regular checks on Purchase Orders (PO’s) and sanctions to meet regulatory requirements. * Monitor system alerts via Splunk and Autosys for issue resolution and system stability. * Update documentation using Confluence and SharePoint for knowledge management. * Active member of the Design and Write-Up Committee for office events, responsible for event design, promotions, and write-ups.
Bank of America Merrill LynchAVP. Digital Channels | Enterprise Integration & Data Transmission Service | Client Facing
Sep. 2022 - May. 2024Singapore- Data Transmission Services (DTS): Triage all transmission service incidents. These services primarily involve the processing of daily market and banking data via B2B portals. - Supporting Backend Infrastructure: Support backend infrastructure for EDI, ARP, FRP, ACH, PSH, debit/credit payments, trading account transactions, and home loan transactions between the bank and clients. Responsible for all incidents and changes for services within the Data Transmission group, Global Payment System, and IBM Sterling, within set service goals. - Profile Management: Make and manage profiles for trading partners (producers and consumers) as well as channel routing structures. - Community Creation: Create and maintain communities for both internal and external clients of the organization. - Daily Operations & Support: Collaborate with support teams, infrastructure support teams, and application support teams at all levels of supervision to ensure operational efficiency. - Client/Customer Management: Anticipate and assume responsibility for client/customer demands and issues, ensuring prompt data delivery. - Monitoring & Alerts: Monitor AMH and Splunk alerts, notifying L2 support for checks. - Knowledge Management (KM) & SOP: Manage knowledge resources, updating and creating SOPs on Confluence weekly, completing turn-over assignments, and providing proper handover to the next shift. Production Readiness: - Ensure all applications and processes are production-ready, meeting operational standards and adhering to compliance. Collaborate with various stakeholders to prepare the systems and infrastructure for seamless production operations.
Bank of America Merrill LynchAssistant Vice President | Technical Analyst II – Application System Engineer
Jan. 2022 - Aug. 2022SingaporeIBM B2B STERLING INTEGRATOR, DATA TRANSACTION SERVICES, PRODUCTION SUPPORT, INCIDENT MANAGEMENT
HCL Technologies Pvt. Ltd. (Client: SGX – Singapore Exchange)IT Analyst – Onsite Technical Service Desk Lead
Jul. 2018 - Oct. 2021Singapore*Support for inquiries, problems or requests including web portal, emails and network issues for trading companies across the world. Updating of the internal website contents with the latest information. *Maintained a high degree of customer service for all support queries and adhere to all service management principles. Actively managing severity incidents. Coordination and management of Major Incident Management process activities. *Driving Incident/Major Incidents to closure within SLA. Getting RCA closure with technical SME’s. Preparing Reports for higher management related to all potential misses and their recovery. Ensure timely communication and providing updates to the all stakeholders. *Continual contribution for enhancement of Knowledge Base. Preparing various SOP’s and maintaining the SOP database and updating whenever there is any update in process. *Quality Report and prepare SLA report, FCR report for various teams , Audit ticket logged and present them to client. Keep the Management informed of task accomplishment, issues and status. *L1 troubleshooting and supporting in administration of the Networks. Performed remedial repairs on computers, laptops, printers and any other authorized peripheral. Active Directory and Group Policy administration, hardware configuration. User Support for VPN account, MS Office, Outlook related issues etc.
Dairy Farm GroupIT Specialist
Nov. 2017 - Jun. 2018Singapore• Professional in BMC Service Desk to Log the tickets • Performing 24x7 operations of Network Operation Centre (Helpdesk) • Installation and configuration of all applications based on documentation • Configuration and synchronization of HHT (Hand Held Scanner) • Monitoring the system health of servers / network devices / storage, etc • Attending the calls / Mails from the Customer / Vendor / Engineer • Assisting end users with application password resets for various applications like TP, SAS, Email account, IMS,WFO,ESL,TAS, etc • Involved in the rollout of software updates and patches • Assign the trouble ticket to the appropriate team / engineer • Follow up the tickets till solve the problem / incident / Service Requests • Coordinate and liaising with various vendors such as HP, EPSON, Wincor (Point of sale), Samsung, LCC (Network cable) and SingTel and various Teams in Singapore, Malaysia and Philippines to resolve customer issues • Achieving 100% SLA in Calls and Service requests • Applying the Unix & Linux commands, Run the scripts • Monitoring of Daily Change Jobs and manage to run manually if required • Updates of Pricing, discounts, rules, Daily Change file and applying IPC (Immediate price Change) at Point of Sales (POS), Stores Labelling system (SLS) and Electronic Labelling system (ESL). • Updates of Pricing and Daily Change files in application of Stores Labelling system (SLS) • Rendering full support to Work Force Optimizer – (Friartruck)- WFO • Installation of Internet Explorer / Firefox versions to different outlets to upgrade the existing versions • Provide operational support and ensure efficiency of 24x7 operations to be in line with incident/ change/ problem management • Windows desktop / customer system / restart • Oracle / SQL Table Corrections and SQL Table updates • Servers Daily Health Checks & Monitoring Activities • Creation of email accounts and troubleshooting of MS Outlook • Installation and monitoring of printers from print servers
Prudential FinancialHR Specialist
May. 2017 - Oct. 2017Singapore• Working with managers to accurately decipher staffing needs, scheduling interviews and preparing offers for ideal candidates. • Working with manager to create and execute training program for team as well as, prioritizing training schedule. • Managing recruitment and training reports in order to guarantee information is accurate and up to date. • Receives and processes job requisition forms. • Determines appropriate recruitment methods to attract reasonable pool of qualified applicants. Oversees interview process; completes employment and professional references. • Coordinated and conducted new hire pre-interviews. • Postings of new job requisitions
Roxwell Pte LtdGraphic Designer
Dec. 2016 - Jan. 2017Singapore• Supported human resources staff with new hire orientations and monthly departmental meetings. • Entered personnel and subcontractor data into a central database. • Gathered personnel records from all employees from each department. • Collaborated with the curriculum coordinator on annual updates of the staff handbook. • Coordinated and conducted new hire pre-interviews. • Updated computer graphic files using graphics software programs. • Researched current and emerging art and graphic design technologies.
SMV Marketing GroupSale Ambassador
Aug. 2016 - Nov. 2016Singapore• Prepared merchandise for sales floor. • Wrote, negotiated and finalized sales contracts. • Helped drive sales goals and achieve monthly quotas. • Dedicated to continuously improving sales abilities and product knowledge. • Answered product questions with up-to-date knowledge of sales and store promotions. • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. • Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. • Coordinated meetings, developed meeting content and presented all human resources law updates.
Jagger Pte LtdFashion Designer (Manager)
May. 2013 - Jul. 2016Singapore• Led the aesthetic creation of new fashion products. • Steamed and ironed fashion items in preparation for professional photo shoots. • Repaired and replaced defective garment parts, including pockets, pocket flags and coat linings. • Drew garments and patterns and wrote instructions for use in reproducing commercial patterns. • Marked finished patterns with garment size, section and style information. • Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts. • Negotiated with vendors on availability, product specs, distribution, delivery deadlines and price. • Achieved costing and aesthetic goals for the seasonal fabric palette. • Suggested merchandising and flow strategies based on current data, trends and forecasts. • Developed seasonal and brand style guides to promote AMCO. • Managed vendor performance to maximize profitability and achieve financial objectives. • Created import and sourcing initiatives. • Negotiated product prices with vendors. • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. • Managed office supplies, vendors, organization and upkeep. • Directed guests and routed deliveries and courier services. • Screened applicant resumes and coordinated both phone and in-person interviews. • Answered and managed incoming and outgoing calls while recording accurate messages. • Helped distribute employee notices and mail around the office. • Organized all new hire, security and temporary paperwork. • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities. • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. • Gathered personnel records from all employees from each department.
A Fisheye Picture ProductionFashion Stylist for "ILO ILO"
Apr. 2012 - May. 2012Assistant wardrobe designer Responsibilities - -Manage shoot dates -Prepare garments according to the script -Iron clothes on the set -Prepare casts outfit before shoot starts -Style them according to the scene -Document all the details
Alfa Jackson EnterpriseOperations Manager
May. 2011 - Jul. 2011Singapore• Established operational objectives and work plans and delegated assignments to subordinate managers. • Answered customer questions regarding store merchandise, department information and pricing. • Loaded and unloaded merchandise using a ladder and pallet jack. • Used item numbers to properly stock warehouse. • Managed office supplies, vendors, organization and upkeep. • Maintained appropriate filing of personal and professional documentation. • Screened personal and business calls and directed them to the appropriate party.
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