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Work Background
Nexa Fusion ConsultingFounder
May. 2023Atlanta, Georgia, United States · HybridHighlights: * SME on Payment Dynamics: Proficient knowledge on Payment ISO vs ISV providers, giving businesses a competitive edge. Regularly consulted on market trends, investment analysis, and competitor analysis.
* POS Technology Authority: Comprehensive expertise in both software and hardware solutions. Understand the unique challenges and opportunities of this space and work closely with cross-functional teams to develop innovative and customer-centric products.
* Enterprise SAAS Expert: Advocate for seamless omnichannel solutions that amplify the brand experience, with in-depth know-how on market trends, investments, and competitive landscapes.
Award-winning Innovator: Recognized as the winner of 'Best New Product' at the Shark Tank Competition, underlining my commitment to excellence and forward-thinking.
* AI/ML Integration Educator and Advisor: Real-time, real results, real content generation using ongoing and evolving best-in-class prompt techniques for optimal results.
Shift4Principal Product Manager - Business Intelligence
Jun. 2022 - May. 2023Atlanta, Georgia, United StatesDriving Platform, Systems, Digital Content Innovation to Global Scale. Opening New Frontiers for Global Partners in Industries like Satellite Internet, Fiscalization and POS to Maximize Reach and Potential. Lead multiple product managers and their cross-functional teams in developing and implementing innovative products, resulting in significant growth and market penetration.
HeartlandSenior Product Manager
Sep. 2021 - Jun. 2022Atlanta, Georgia, United StatesLead and direct multiple product managers and their cross-functional teams, overseeing refactoring and redesigning Heartland core POS and SAAS solution stacks for Retail and Restaurants. Key contributing components include the Heartland One Experience Omnichannel Solution.
Inspire BrandsSenior Product Manager - Digital Experiences
Nov. 2020 - Oct. 2021Atlanta, Georgia, United States* Maker of Innovative and Impactful Things with Amazing Teams
* Gatekeeper/Communicator of Product to the World of Domain Services Key Achievements * IDP (Inspire Digital Platform) | DAP (Digital Admin Portal) Implementation, Releases 1 – 2
* DAP Implementation, Loyalty, Menu Management, Location Management UX/UI Design, Releases 1,2,3
* Sonic, Menu Management, Digital Commerce Channels, Releases 1 – 2
* Jimmy Johns, Delivery and Location Management, Digital Commerce Channels, Release 1
AppetizeSenior Business Analyst/Product Owner
Mar. 2017 - Apr. 2020Greater Atlanta AreaSenior Business Analyst in the Enterprise Cloud Based SAAS Space for the Sports/Entertainment, QSR (Quick Service Restaurant) and Retail Industries. Project and Product Management focus on most strategic clients. Functions include but not limited to Business Analysis * Technical Program Management
* Solution Architecture
* Scrum Agile Software Development Life Cycle (SDLC) * Software Implementation
* Budget Planning/Forecasting
* Kiosk/Self Serve Solutions
* Training and Instructional Design
* Technical and Customer Facing Documentation
* Credit Card/Payment Processing
* Product Design
* Integrations
* Strategic Client Management Project Highlights * NFL: NY Jets/NY Giants, Met Life Stadium
* NFL: Seattle Seahawks, Century Link Stadium
* NCAA: University of Alabama
* NBA: Philadelphia 76’ers, Wells Fargo Center
* NBA: Indianapolis Pacers, Bankers Life Fieldhouse
* NHL: Buffalo Sabres, Key Bank Center
* Tropical Smoothie Cafe Pilot
* Live Nation/Ticketmaster Amphitheaters
Live NationSenior Product Manager, Venue Applications
Jun. 2011 - Mar. 2017AtlantaProducts: Appetize POS, Quest POS (NCR), StadiumVision DIgital Signage (Cisco) * Product Management
* Solution Implementation
* System Architecture
* Network Administration
* Business Analysis
* Digital Content Management Key Achievements:
* Directed redesign, deployment, and support of Quest POS/Protobase (Elavon) payment processing software and hardware solution to 19 venues throughout North America with a combined yearly revenue of over $100 million. * Coordinated full asset recovery of over 25,000 lbs. equipment for proper ewaste and ecycle disposal from 19 sites to facilitate the transition to a new POS partner.
Pop PlateFounder
Sep. 2009 - Mar. 2024Atlanta, Georgia, United StatesInventor/Owner of the POP Plate * Winner, Best New Product, Sports Licensing & Tailgate Show
* Partner, Big Pitch TV w/ Kevin Harrington (As Seen on TV, Shark Tank)
* Patent Pending “POP LOK” Technology
* “Uniquely Simple, Elegant, Earth Friendly Eat and Drink Solution”
NCR CorporationTier 3 Technical Support Analyst
Sep. 2008 - Jun. 2011Alpharetta, GASenior Technical Support Analyst for the Quest Stadium and Arena POS Solution * Business Applications
* PCI Compliance
* Network Infrastructure
* Network Administration
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