Bright HorizonsCustomer Success Manager
Jun. 2016 - May. 2019Broomfield, Colorado, United States · Remote• Guide clients with billing, reconciliation, funding requirements, and any other program concerns they have, ensuring timely and accurate resolution.
• Manage incoming calls for the EdAssist Tuition Assistance line of business, entering client application submissions, making academic advising appointments, etc.
• Educate clients on Bright Horizons' EdAssist program, policies, and procedures, and help them to understand any client-specific processes, documentation, and timelines.
• Complete appointment setting process for academic advising, place outgoing calls to Educational providers for employer tuition payments needs, and open cases as needed.
• Aid in training and mentoring opportunities for seasoned and oncoming specialists, driving team performance and success.