TerminixNational Senior Director of Commercial Sales and Sales Transformation
Jan. 2018 - Sep. 2019Memphis, Tennessee, United StatesI turned around an underperforming sales organization with a 5-year history of flat sales. I delivered net revenue growth of 15% in 1 year, and a 33% increase in average contract value. I transformed the sales force from a reactive group of “order-takers” into proactive “hunters.” Achievements: • Turned around, built and led the Commercial Sales organization, managing a team of 3 Regional Sales Directors, a Director of Sales Operations, 20 Sales Managers, and 200 Sales Representatives nationwide and a $400M budget. • Slashed sales rep attrition from over 50% to 30% per year through improvements to training programs, product knowledge, processes, recruiting, and compensation. • Implemented strategy to grow the commercial business to $1B in annual revenue. • Oversaw a major shift from consumer to commercial contracts, focused on identifying high-value prospects and winning complex, multi-year, multimillion-dollar contracts, each adding $100K to $2M+ per year. • Propelled sales productivity 40% by partnering with HR to design and implement a Servant Leader model, develop sales skills, focus on revenue growth, and identify high-value clients. • Boosted lead generation and sales performance by working with Finance, IT, Marketing, and HR; created KPI metrics scorecards, pipeline development tools, and innovative strategies designed to win high-value clients. • Increased close rate by 12% and decreased sales cycle 20% through strategies targeting key verticals and new sales agreement contracts that substantially cut legal review time. • Created and rolled-out the Peer Optimization Development (POD) model enabling sales team members to share strategies, best practices, and coach/mentor one another.