NCR CorporationSite Reliability Engineer
Aug. 2007 - Nov. 2020Dallas/Fort Worth Area · Remote• Served as subject matter expert for two of NCR’s hospitality enterprise hosted solution products.
• Tech stack included: Azure, MS SQL Server, .net, Chef, Rundeck and SALT server
• Build & maintain multi-tenant VMware platform in multiple international and domestic data centers. Patch automation via WSUS and SALT jobs.
• Automation efforts for both on-premises and cloud-based software deployments using Chef, ARM Templates and Terraform. Transition from manual, batch-based deployments to full pipeline based automated CI/CD deployments for three different hosted applications. Migration from on-prem to Azure based PaaS using ARM and Terraform templates.
• Monitoring application health for a large-scale e-commerce solution using Kibana, built dashboards in Azure Analytics to allow stakeholder access to near and real-time performance metrics.
• SQL server queries and reporting based on development team needs.
• Design jobs via PowerShell and Rundeck over ssh for windows.
• Designs and implements system security measures such as backups, access control, system accounting, and disaster recovery to ensure and maintain system integrity and availability.
• Participates in the development and implementation of agency information system policy to establish agency operating standards and procedures.
• Performs fault isolation and repairs in a complex computing/networking environment independently or in consultation with vendor or other technical personnel to diagnose and correct system problems.
• Participates in the development of internal data management plans and coordinates plans and activities with personnel of other agencies to avoid duplication of efforts, share information, and maximize system efficiency
• Participates in the planning, implementation, and management of special projects to develop project management skills and assisting in achieving agency information systems objectives.