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Work Background
AmerenCustomer Care Advisor
Mar. 2023United StatesUnder direct but not constant supervision, to handle customer requests for connection and disconnection of service, calls for emergency service, and questions about service; to handle customers' complaints and inquiries, answer questions regarding information shown on customer billing records; and to perform related work as assigned.
JobPreppedDigital Marketing Associate
Jul. 2022 - Sep. 2022-Created a brand awareness campaign via social media content marketing
-Created several different content types for the company’s social media account -Repurposed content to expand the company’s social media and online presence in an efficient way
-Developed a hashtag strategy to improve the company’s content reach on social media
-Analyzed successful social media accounts within niche to ensure best engagement when creating content
-Created image posts, memes, and infographics for social media based on competitor research
-Designed social media content using Canva and Meme Generators
-Conducted “Trending” research to ensure social media posts get the best engagement possible
-Utilized social media channels and group pages to increase brand awareness -Designed an Email Automation Workflow for bottom of the funnel leads within Mail Chimp
-Optimized the company’s email marketing using segmentation to make the emails address customer pain points more effectively
-Designed email templates to make the marketing campaigns aesthetically pleasing
-Created and optimized an email marketing automation workflow with If/Then triggers to optimize leads through the marketing funnel
-Optimized the email copy and subject lines to improve conversion rates
-Created an optimized landing page to increase conversions for PPC campaigns
-Created Targeted Audiences for PPC ads to optimize the company’s ROI on their Ad Spend
-Created optimized copy for landing pages and PPC ads to increase conversion rates
-Designed a top-of-the-funnel video ad for social media platforms
-Performed competitor analysis, keyword research, and SERP Analysis for inbound marketing blog efforts using Ahrefs
-Created an effective blog promotion strategy via backlinking, social media, online publishing platforms
-Increased website traffic via inbound marketing tactics including blog and infographic creation
-Established partnerships with industry experts to help further the company’s online presence
PoshmarkECOMMERCE SIDE HUSTLE/POSHMARK AMBASSADOR
Nov. 2021● Run an online ecommerce shop as a side hustle
● Ranked as a Poshmark Ambassador in just a month
● Created some graphics or designs for marketing purposes
● Top Rated Seller with 5 star reviews Take a peek on my shop here : https://poshmark.com/closet/once_twice
J & EB TRUCKING INCAccount Manager/Secretary
Jun. 2020 - Apr. 2023United States● Perform administrative tasks like answering emails, phone calls, running reports, posting jobs
● Basic bookkeeping and running payroll for independent contractors using Quickbooks
● Create, edit, manage documentations both physical and in a cloud or drive using MS Excel, MS Word, MS Outlook, Gmail, Adobe Pdf, ● Created and managed a Facebook Page and Business Account for business and brand awareness
● Created designs using Canva for logo,Ads and other creatives for social media postings
● Created designed and maintained a professional website for the trucking business through Wordpress
● Used FB Business Manager to run Ads for job postings **Utilizing these platforms to perform tasks Outlook , Ms Word , Ms Excel , Quickbooks , Gmail ,Fb Page Ads
Wipro LimitedAccounts Receivable Administrator
Jan. 2018 - Dec. 2018Philippines● Answer email queries and calls from customers statements, balances, credit limits, and collections
● Maintain accuracy of data inputs using MS Excel
● Sending invoices and updating cashflow report using MS Dynamics
ConvergysFinancial Customer Service Representative
Nov. 2015 - Sep. 2017Philippines● Support banking customer queries like balance, transactions, disputes, complaints
● Assist customers with online log in difficulties/troubleshooting/walkthroughs
● Solving concerns and look for alternative ways/products that will satisfy the customer’s needs
● Used Bios System and other Banking systems
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