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Network Power<100 people
Roles
🏦100%
Finance
Geos
🇦🇺100%
Australia
Work Background
VodafoneSME Team Lead
May. 2021Doha, Qatar · Hybrid• Work scheduling that improves employee performance and reduces absenteeism. (59 Employees and 23 locations all over the
Qatar)
• People management & planning for holiday and weekend cover.
• Cost control, budget control, and Staff Payroll.
• Updating work colleagues on business performance, new initiatives, and related issues.
• Providing focus and direction to subordinates.
• Decision-making and problem solving
Sadad Payment solutionsBusiness Development Representative
Jan. 2019 - Jul. 2020Al Sadd, Doha, Qatar · Hybrid• Interfacing with sales representatives on marketing issues and organizing sales recognition events.
• Select new projects based on overall cost and quality benefits.
• Negotiates pricing terms and agreements that there're specific or strategic to the business unit.
• Proper follow-up with the development team to ensure timely deliveries.
• Coordinated advertising and direct marketing campaigns for quality management works of the company.
• Bring new accounts to the organization to increase clientele.
VodafoneAccount Manager (SME & SoHo)
May. 2014 - Dec. 2018Qatar · Hybrid• Managed multiple accounts for the largest Telecommunication organization in Qatar
• Managed 153 long-term customer relationships in a busy Telecommunication organization.
• Increased customer retention by 32% across my client list.
• Boosted customer satisfaction ratings 30% among repeat clients and 21% of total Revenue .
• Commended 5x by management for exemplary handling of difficult clients.
• Tasked with resolving issues in a timely fashion.
• In charge of reaching client retention goals.
• Collaborated with marketing and analytics to resolve customer complaints.
Inforlink solutions (PVT) Ltd.Store Manager
Oct. 2011 - Jan. 2014Colombo, srilanka · On-siteCreated social media campaigns as a business team lead for the company's online media-driven products.
• Successfully launched a digital marketing campaign for the company's newly introduced product line
• Established a webcast system with Alert Logic
• Performed ongoing marketing research and demographic profiling
• Coordinate all outreach and marketing activities to the community
• Grew the retailer's division sales performance and other key metrics through training and marketing promotions
• Meet and exceed monthly KPIs as well as monthly quota
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