HDFC LifeDeputy Manager Operations
Aug. 2015 - Mar. 2017Mumbai Area, India• Responsible for the achieving the 13th Month Persistency target as well as to achieve the annual Renewal Target for F.Y 16.
• Managing the call centre and different calling activity.
• Renewal target setting for the call centre and for the branches.
• Different Champaign, like SMS, E-mail IVR calling and manual Calling to the policyholder on the specific time.
• To provide different access to the callers for customer details. And timely quality checks to the callers.
• Review with the call centre on a weekly basis, and highlight the area of improvement.
• Responsible for the different Champaign template for SMS, E-mail, IVR and manual calling, and their approval from the compliance team as well as the Team Legal.
• Handling a team of 10 people, and I am responsible for their annual appraisal.
• Providing different Analysis to the Top Management and highlighted the area of improvement in persistency and call centre.
• Responsible for the process of monthly Management Business Review with the top management.