Rahul Kumar - Chief Manager Customer Retention & Persistency, AGEAS Federal Life insurance company Ltd

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Network Power<100 people

Roles

✔️50%

🧑‍🔬50%

Engineer

🧨50%

Consulting

Geos

🇮🇳100%

India

Work Background

ageas Federal Life Insurance Comp LtdChief Manager

Oct. 2021Mumbai, Maharashtra, India

IDBI Federal Life InsuranceSenior Manager Persistency

May. 2019 - Oct. 2021Mumbai, Maharashtra, India

IDBI Federal Life InsuranceManager

Apr. 2017 - Oct. 2021Mumbai, Maharashtra, India

HDFC LifeDeputy Manager Operations

Aug. 2015 - Mar. 2017Mumbai Area, India• Responsible for the achieving the 13th Month Persistency target as well as to achieve the annual Renewal Target for F.Y 16. • Managing the call centre and different calling activity. • Renewal target setting for the call centre and for the branches. • Different Champaign, like SMS, E-mail IVR calling and manual Calling to the policyholder on the specific time. • To provide different access to the callers for customer details. And timely quality checks to the callers. • Review with the call centre on a weekly basis, and highlight the area of improvement. • Responsible for the different Champaign template for SMS, E-mail, IVR and manual calling, and their approval from the compliance team as well as the Team Legal. • Handling a team of 10 people, and I am responsible for their annual appraisal. • Providing different Analysis to the Top Management and highlighted the area of improvement in persistency and call centre. • Responsible for the process of monthly Management Business Review with the top management.

SBI Life Insurance Co. Ltd.Executive

Jul. 2011 - Aug. 2015Navi Mumbai• Responsible for the achieving the 13th Month Persistency target as well as to achieve the annual Renewal Target for F.Y 16. • Managing the call centre and different calling activity. • Renewal target setting for the call centre and for the branches. • Different Champaign, like SMS, E-mail IVR calling and manual Calling to the policyholder on the specific time. • To provide different access to the callers for customer details. And timely quality checks to the callers. • Review with the call centre on a weekly basis, and highlight the area of improvement. • Responsible for the different Champaign template for SMS, E-mail, IVR and manual calling, and their approval from the compliance team as well as the Team Legal. • Handling a team of 10 people, and I am responsible for their annual appraisal. • Providing different Analysis to the Top Management and highlighted the area of improvement in persistency and call centre. • Responsible for the process of monthly Management Business Review with the top management.

SBI Life Insurance Co. Ltd.Senior Executive

Jul. 2011 - Aug. 2015Mumbai Area, IndiaAnalysis of Data and forecast the business for the day, monthly , quarterly, half yearly and yearly for the comp. Providing different analysis to the top management and the bank branches, regions, and SBI Life branches for their better performance in business. One of the key member in the team renewal for achieving the 100% Renewal budget for the comp. We have already achieved 100%target in last financial year. Automation of different MISs and analysis for the regular update to the top management and the SBI life Branches for better business performance of the comp.