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Work Background
Logic20/20, Inc.Consulting Manager
Mar. 2021
SKYGEN USASenior Project Manager
Mar. 2018 - Mar. 2021Drive strategic client facing projects and internal corporate initiatives with a focus on software implementation, and process improvement while assisting leadership in structuring a growing PMO
• Senior project manager and requirements lead for SKYGEN USA’s flagship commercial SaaS insurance clients and strategic growth market.
• Process improvement lead on CEO directed proof-of-concept system-upgrade process for SKYGEN USA’s largest revenue producing client resulting in the creation of a dedicated upgrade team.
• Crafted end-to-end delivery model for the company’s TPA to SaaS implementation lifecycle leveraging real-world practices from current SKYGEN USA insurance clients.
• Formal escalation point for other SKYGEN USA PMs to assist in the acceleration, mitigation or planning of particularly complex or at-risk projects they are facing.
• Internal consultant to the organization on client RFP/RFI responses.
• Regularly create project plans tailored to unique client implementations, project implementation collateral and PMO best practices for inclusion into bid proposals.
HumanaInnovation Consultant
Mar. 2017 - Mar. 2018Support the Consumer Strategy and Innovation Team in its objective to iteratively test, learn and implement a simplified experience for Humana Employer Group members & stakeholders • Spun-up and drove a cross-functional collaboration team of ten high-performing associates dedicated to removing organizational silos and fostering collaboration.
• Key consultant in the launch of a streamlined Minimum Viable Product intake process for Humana’s $20million annual B2B technology project portfolio.
• Collaborated and partnered across the segment to deliver a Digital ID Card proposal to C-level executive leadership.
• Agile coach and Scrum Master for all six associates of the Consumer Strategy and Innovation Team.
HumanaBusiness Consultant
Nov. 2013 - Mar. 2017Responsible for “connecting the dots” across IT and business functions to drive projects quickly while maintaining high quality work, and building relationships with business, and IT leadership
• Selected by leadership as a key consultant in year-long turn-around effort to ensure Humana’s presence on the State of Kentucky Health Insurance Exchange.
• Successfully closed critical compliance gap working as Lead PM on a last minute project encompassing 100 stakeholders across 20 distinct Business areas that was discussed weekly at the EVP level and was a complete success.
• Hand-picked to interview outside talent and make hiring recommendations.
• Created functional specs, user stories, process flows and future state mock-ups for requirements deliverables in compliance and regulatory initiatives within the PMO.
ConnectureLead Business Analyst
May. 2013 - Nov. 2013Key technical and business liaison for software implementation team for the State of Minnesota Health Insurance Exchange.
Subject matter resource on the complexities of the ACA and the unique needs of the State of Minnesota.
Managed the velocity and output of four other BAs while documenting key processes and best practices.
Developed and implemented detailed business and functional requirements for client review and sign-off.
Measured and reported the progress of the project to executive leadership.
ConnectureSenior Business Analyst
Jul. 2012 - May. 2013Greater Milwaukee Area*Key technical and functional liaison for Connecture’s software implementation team to the State of Minnesota and core technology partners.
*Quickly built robust industry expertise and fostered effective stakeholder relationships through the facilitation of over 60 hours of requirement sessions.
*Proven ability to synthesize complex and confusing information and present in a compelling way as evidenced by ownership of projects vast and complex Medicaid functionality.
*Developed and implemented detailed business and functional requirements for client review and sign-off.
*Mentor to junior and mid-level Business Analysts on company and industry best practices.
AccentureSystems Integration and Management Consultant
Jan. 2009 - Jul. 2012Greater Milwaukee AreaTechnology and Management Consulting roles with a focus on Requirements Management, Process Improvement, Commercial Insurance and Data Analysis. *Utilizing VSM (Value Stream Mapping), extensive data analysis and FMEA (Failure Mode and Effect Analysis) to identify, assess and recommend actions on current state/future state gaps.
*Provided thought leadership, mentoring and direction on technology use and process optimization to the client requirements team.
*Assisted the client lead in the management and skills development of five requirement resources including job shadowing to identify areas for improvement and apply successful methods across the team.
*Created scalable requirements knowledge management repository to reduce re-learning.
*Owner and sole point of contact for 32 functional requirement deliverables containing over 5,500 requirements.
*Lead BA reporting to PMO, responsible for sign-off of six key requirement deliverables.
Trivalent SolutionsResearch and Technology Associate (While UIC Student)
May. 2007 - Jun. 2008*Implemented tech-support knowledge base for firm’s ERP software leading to increased customer confidence and revenue stream.
*Crafted technical white papers all published by Trivalent senior management: “Total Cost of Ownership and ERP,” “Baby Boomer Retirement: Impact on US Manufacturers,” and “Lean Principles in Service Environments.” *Crafted and edited written communication to current and potential clients through RFPs, contracts and marketing materials.
RIPChicagoCo-Owner (While UIC Student)
Jan. 2005 - Jan. 2007*Developed startup, profiled as pioneering entrepreneur in Crain’s Chicago Business for services to convert customers’ CDs, and analog sources into MP3 format for transfer to iPod or other audio devices.
*Managed sales, customer service, advertising as well as day-to-day operations, running company’s bank of computers.
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