Peachy Herrin

Training and QA Director

HREducationCall CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center TrainerCustomer ServiceHelp Desk SupportChat SupportLive ChatCustomer Care SpecialistService Quality ManagerTraining&Development SpecialistAssistantAdministrative AssistantSoft Skills TrainerPersonal AssistantExecutive AssistantOffice AssistantOffice AdministratorData Entry

Peachy Herrin is an accomplished Training and Quality Assurance Director with over 15 years of experience in the business process outsourcing sector. She has a proven track record of developing innovative training programs that have enhanced employee performance and increased customer satisfaction at Teleperformance Philippines. Peachy's strategic vision and passion for continuous improvement have made her a respected leader and a driving force behind her vertical's success.

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Work Background

Training and Quality Director

TeleperformanceTraining and Quality Director

Jul. 2021 - Jul. 2024Philippines

Senior Training Manager

TeleperformanceSenior Training Manager

Nov. 2015 - Aug. 2021Philippines

Training Manager

TeleperformanceTraining Manager

Aug. 2014 - Oct. 2015

Manager - Training

Aegis PeopleSupport Inc.Manager - Training

Aug. 2010 - Jul. 2014

Lead Trainer

Aegis PeopleSupport Inc.Lead Trainer

May. 2008 - Jul. 2010

Customer Service Representative

PeopleSupport Inc.Customer Service Representative

Oct. 2007 - Apr. 2008

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