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Work Background
Sia PartnersTechnology Program Manager
Feb. 2023 - Apr. 2024Directed technology evolution projects for client enterprise programs, led engineering teams for 2 BUs and 12 eCommerce product lines, resulting in $50M+ annual revenue. Defined scope, deliverables and budgets mgt.
Established and maintained project management standards, processes, and best practices, ensuring that projects are executed efficiently. Utilized ADO, Teams, SharePoint, Smartsheet for monitoring and reporting,
Collaborated on developing EPMO hybrid and agile methodology, governance, scrum ceremonies and artifacts, leading to improved project efficiency. Led client eCommerce programs roadmap using SharePoint and Teams,
Directed program and led Scrum engineering teams to update client's social Gender X alignment, improving guest experience. Utilized ADO boards, pipelines repos, testing and artifacts, UX/UI design, and middleware,
Lead engineering for AS.com, iOS and Android Apps and UX First-Class upgrade, improving pricing and seating algorithms. Utilized Sabre pricing and Google QPX algorithms for order and post-purchase data management,
Managed program for implementing Sabre EMD Exchange WS flight booking system's eCommerce post-purchases, enhancing guest and agent experience, using Sabre software, as.com and Smartsheet reporting
Spur ReplyTechnical Program Manager
May. 2021 - Feb. 2023Delivered client strategic business and technology solutions from inception, resulting in TAM $160B,
Directed 2 programs, transforming client's Partner Programs and Ecosystems business initiatives, enabling SaaS and Multi-Cloud Partner business models, resulting in enhanced business operations,
Orchestrated strategic leadership OKRs realization, enabling delivery of Partner incentives analytics, and led executive cross-functional teams to final product delivery, used Design Thinking to encourage creativity,
Led engineering teams delivering Azure Apps: database, Data Factory, Databricks, APIs, MS Power Platform , SQL, Python and JavaScript, following Agile Scrum methodology, adhering to program governance,
Implemented Azure services for Partner CRM incentives insights, driving up and cross-sell capabilities, application performance monitoring and improving solution offerings, resulting in increased sales,
Basis TechnologiesProject Manager Solutions Specialist
Jun. 2015 - Mar. 2021Program delivery of multi-national project's, achieving client milestones, timeline and budget KPI’s. Realized client ROI averaging $6.2M, ensuring Project Manager’s delivered to client expectations,
Delivered DevOps for SAP strategic products roadmap, client up-and-cross-sell, supported Executive’s marketing promotions to global IT&S Social Media forums, effecting global benefits realization,
Successfully delivered implementations of DevOps for SAP Insights, Controls, Collaboration and Automation applications into client SAP ERP & S/4HANA systems,
Completed client engagements from Pre-sales, project planning and scrum team leadership, delivered to scope, on time and to budget. Adhered to strict GRC security policies and controls,
Accounted for enterprise data mapping and migration plans, master, functional and transactional data ETL, database alignment, and testing for multi-functional stakeholders, vendors and systems, ensuring seamless integration, data integrity, and compliance with industry standards.
Delivered business and systems analysis, recommended process improvements for DevOps culture, application performance management, security governance, enhancing collaboration between business and IT teams
Managed cross-functional project teams to plan, design, build, and deploy new applications, ensuring compliance with SLAs and stakeholder management, risk management, and solution leadership,
SAP integrated into S/4HANA, ITSM, ALM and DevOps SaaS CI/CD tools, for data APIs and data modeling
Honda of the UK Manufacturing Ltd.Project Manager SAP Environment Management
Apr. 2014 - Mar. 2015Delivered IBM Cloud hosted SAP systems implementation, by managing a global vendor team, resulting in improved system performance and reliability with GRC security policies and controls,
Delivered CI/CD SAP insights, controls, collaboration and automation applications, integrating on-premise, Cloud, and DC architectures, reducing costs by $15K per day over three months and $1.27M over three years,
Managed Stakeholder expectations for SAP environments improvement progress with Honda UK, Honda Europe and Honda NA. Aligning to Honda Japan’s strict security, audit and globalization policies.
CentricaBAU Systems Manager - British Gas
Oct. 2011 - Feb. 2014Led a team of 10 SAP Subject Matter Experts (SMEs) across onshore and offshore locations, driving stakeholder strategy solutions and operational excellence.
Directed strategic IT&S and SAP operations, aligning with corporate goals, and delivering robust systems that supported financial and management information (MI) reporting.
Successfully managed multiple high-impact projects, including a corporate-wide Windows 7 upgrade, saving $400K for stakeholders, and consolidating financial forecasting processes, resulting in $900K+ annual savings.
Implemented a SAP Learning Program (Instructor-Led, eLearning, Productivity-Pak, Saba LMS), reducing user training costs by $25K annually, and earning Lean Six Sigma certification.
Supported the migration of legacy utilities FI/CO data for four business units into a single BPC solution, streamlining operations and realizing significant cost savings.
Engaged with executive stakeholders, ensuring alignment of IT&S initiatives with business objectives, and representing $150M+ in budgets within the corporate Change Review Board (CRB).
Managed third-party service providers to meet service-level agreements (SLAs), ensuring contracted services were delivered on time and within budget.
Facilitated stakeholder forums and service reviews, driving continuous improvement and operational stability across the IT&S landscape.
Prioritized and executed strategic changes within the corporate CRB, successfully implementing solutions that enhanced system transparency and data accuracy for share price announcements.
Directed quality assurance for Governance, Risk, and Compliance (GRC) analysis, adhering to SOX audit requirements and preventing penalties.
Delivered applications end-to-end, improving IT&S interface technologies and aligning SAP landscapes with corporate standards.
Energizing Solutions LimitedPresident / Program Project Management / Information Systems Management
Aug. 2007United StatesClient: REIT – GenAI for REIT April 2024 – Present
Researched and mastered new technologies to enhance project management capabilities, leading to more efficient project execution. SAP BTP, Azure, AWS, GenAI for PMs, Prompt Engineering for GenAI
Services:
Full life-cycle Program and Project management, Technical Program and Project management, on Enterprise Systems, Cloud Platform and Engineering, analytics and observability.
Mini-Services:
Project planning and scheduling,
Risk Management,
Team Leadership and Coordination,
Stakeholder Communication,
Quality Assurance,
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