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Work Background
Amani ConsultingSenior Manager: People, Culture & Operations
Dec. 2023Costa RicaAmani Consulting focuses on HR Management consultancy and business improvement projects, offering expertise in HR process optimization, organizational development, and shared services management. As a dedicated leader in managing operations, programs, and people strategy, I bring expertise in driving impactful results for consulting firms. In my role as Senior Manager of People, Operations, and Program Strategy, I have successfully overseen complex projects and streamlined operations while fostering a people-centric culture that aligns with organizational values and business goals. My strengths include optimizing processes, leading cross-functional teams, and developing scalable solutions that support client success and organizational growth. Key Responsibilities:
- Operational Leadership: Oversee daily operations and implement process improvements that enhance efficiency and productivity across all functions.
- People & Culture Development: Cultivate a positive and inclusive work environment, prioritizing team development, engagement, and cultural alignment.
- Program & Project Management: Strategically manage multiple programs and projects, ensuring timely delivery, quality outcomes, and alignment with client and organizational objectives.
- Strategic Planning & Execution: Collaborate with senior leadership to align people, projects, and operational strategies with the firm’s mission, ensuring a cohesive approach to growth and sustainability.
- Stakeholder Engagement: Serve as a key point of contact for internal and external stakeholders, driving effective communication, expectations management, and strong partnerships. With a commitment to operational excellence and a people-first approach, I thrive in dynamic environments where I can support both the business and the team’s professional growth.
AmazonDiversity Equity & Inclusion Manager. Inclusive Development Team
May. 2023 - Aug. 2023Costa RicaAs a Program Manager within the Central DEI TA Team (CDIT), played a pivotal role in orchestrating and executing initiatives aimed at enhancing diversity recruitment efforts worldwide. Responsibilities include:
Designing and implementing strategic programs to support global diversity recruitment goals.
Collaborating with cross-functional teams to develop resources and capabilities that empower WWAS TA in driving diversity and inclusion.
Monitoring and analyzing program performance metrics to drive continuous improvement and ensure alignment with organizational objectives.
Serving as a liaison between CDIT and various stakeholders, facilitating communication and ensuring effective implementation of DEI initiatives across the organization.
AmazonSr. Human Resources Manager: Regional Talent Acquisition Leader
Apr. 2022 - May. 2023San Jose, Costa RicaAs a Senior Human Resources Manager serving as the Regional Talent Acquisition Leader, I drove talent acquisition strategies and initiatives across the Americas region. Key responsibilities include: Developing and implementing region-specific talent acquisition strategies aligned with organizational objectives and market dynamics.
Leading a high-performing team of talent acquisition professionals, providing guidance, coaching, and support to drive recruitment excellence.
Partnering with regional and global stakeholders to ensure alignment and collaboration in talent acquisition efforts.
Leveraging data and analytics to assess recruitment effectiveness and identify areas for improvement, driving continuous optimization of talent acquisition processes.
My leadership and expertise were critical in shaping the regional talent landscape and supporting the organization's growth objectives.
AmazonSr. Human Resources Manager: North America Talent Acquisition Leader
Nov. 2020 - May. 2023As a Senior Human Resources Manager who served as the North America Talent Acquisition Leader, I took pride in spearheading talent acquisition strategies tailored to the diverse landscape of North American markets. Key responsibilities included: Crafting and executing comprehensive talent acquisition strategies customized to meet the unique needs and dynamics of the North American region.
Leading and inspiring a dedicated team of talent acquisition professionals to deliver exceptional recruitment outcomes, fostering a culture of excellence and innovation.
Cultivating strategic partnerships with regional stakeholders, including business leaders and HR partners, to drive collaboration and alignment in talent acquisition efforts.
Harnessing the power of data and analytics to drive insights-driven decision-making, optimizing recruitment processes and enhancing the effectiveness of talent acquisition initiatives.
My leadership and strategic vision were instrumental in shaping the talent landscape across North America, driving organizational success and growth.
Costa Rica AfroSenior Program and Change Manager – DEI & Community Development
Jan. 2019Costa RicaAs a Senior Program and Change Manager with Costa Rica Afro, I lead transformative DEI initiatives and community-focused programs that drive meaningful impact for underrepresented groups. My role encompasses strategic oversight of program development, project management, and organizational change tailored to the unique needs of the nonprofit sector and DEI-focused work. With a mission-centered approach, I ensure that programs align with our commitment to equity, advocacy, and sustainable community development. Key Responsibilities:
- Program Development & Management: Design and manage initiatives that support DEI and social impact goals, aligning with the organization’s mission to promote inclusivity and equitable representation.
- Change Management: Lead organizational and cultural change initiatives, using evidence-based practices to support both internal and external stakeholders through transitions and program implementations.
- Community Engagement: Actively engage with diverse communities, stakeholders, and partners to foster collaboration, increase program reach, and ensure cultural relevance.
- Project Planning & Execution: Oversee all phases of project lifecycle management, from scoping and planning to execution and evaluation, ensuring alignment with Costa Rica Afro’s strategic objectives.
- Advocacy & Representation: Serve as an advocate in local, national, and international forums, representing the organization’s mission and supporting policy and social change efforts for marginalized communities. In this role, I leverage my expertise in DEI and change management to create sustainable programs that champion equity and foster lasting partnerships. With a strong background in both program management and community engagement, I am dedicated to driving initiatives that empower and uplift underrepresented communities, creating measurable change in the nonprofit and DEI landscape.
Amazon Human Resources Manager: Talent Acquisition .Costa Rica Consumer Operations
May. 2018 - Nov. 2020Costa RicaAs a Human Resources Manager specializing in Talent Acquisition for Costa Rica Consumer Operations, my role involved developing and implementing tailored recruitment strategies to meet the unique demands of the Costa Rican market. Key responsibilities included: Leading the design and execution of targeted talent acquisition strategies aligned with the specific needs of Costa Rica Consumer Operations.
Inspiring and guiding a dedicated team of talent acquisition professionals to achieve exceptional recruitment outcomes, fostering a culture of excellence and collaboration.
Cultivating strategic partnerships with local stakeholders, including business leaders and HR partners, to ensure seamless alignment and synergy in talent acquisition efforts.
Leveraging data-driven insights to continuously evaluate and enhance recruitment processes, driving efficiency and effectiveness in talent acquisition practices.
My leadership and strategic approach were instrumental in shaping the talent landscape within Costa Rica Consumer Operations, contributing to the organization's success and growth.
AmazonHuman Resources Business Partner
Dec. 2014 - May. 2018Costa RicaAs a dedicated HR Business Partner, I lead and manage the people management agenda within the internal client, overseeing change management projects and driving HR-related internal and external communications. My role extends beyond that of an HR Consultant, as I actively collaborate with internal stakeholders to achieve organizational goals and targets. Key responsibilities include: Serving as the primary point of contact for employees and managers within the business unit, fostering strong relationships and providing expert HR support.
Proactively supporting the implementation of HR processes and managing complex HR projects across functions.
Building and maintaining a robust business relationship with internal clients, identifying gaps and implementing necessary changes to mitigate risks.
Personally recruiting key talents and facilitating talent development initiatives, including identifying high-potential employees and designing succession plans.
Challenging and refining the organizational structure to drive positive changes and improve performance.
Serving as a member of the HR Management Team, actively contributing to discussions and sharing best practices across functions.
My role as an HR Business Partner is integral to driving organizational success and fostering a culture of continuous improvement and talent development within the internal client.
Hewlett-PackardSenior Delivery & Account Manager
May. 2011 - Nov. 2014San Jose , Costa RicaAs the Operations Manager, I played a critical role in overseeing day-to-day operations, implementing problem-solving strategies, and driving process change and improvement initiatives. Key accomplishments during my tenure included: Strategically managing operations, collaborating with planners, buyers, suppliers, and commodity managers to ensure seamless business operations.
Streamlining processes, conducting comprehensive reviews, and implementing enhancements to significantly boost efficiency.
Utilizing advanced business analysis techniques to identify areas for improvement and successfully driving performance enhancements.
Meeting and exceeding scorecard performance metric goals through strategic planning and execution.
Leading cross-functional projects aimed at reducing costs and enhancing overall performance, resulting in substantial improvements.
Proactively identifying and addressing areas of underperformance, developing effective short-term and long-term solutions, and providing necessary training to stakeholders.
Effectively managing finances, including budgeting, invoicing, and Business Process Outsourcing (BPO) management, while also supervising inventory.
During my time in this role, I successfully demonstrated my expertise in program management and supply chain management, contributing to the organization's operational excellence and overall success.
IBMDelivery & Account Manager: North American Payroll Client Relations
May. 2010 - May. 2011Managing people, processes and projects for the Client Relations and Projects Team. This team is the main point of contact between each account and the core payroll processing teams, each CR& PL lead is in charge of managing all account issues for their team, and resolving them through the implementation of projects and solutions.
As manager of this team, I am also in charge of leading the Year End Payroll processes and projects for all north american accounts handled by NA Payroll HR Delivery Operations
Intel CorporationHuman Resources Manager: HR Services Center
Apr. 2007 - Feb. 2010HerediaIn my role as the Human Resources Operations Manager for Contact Center Operations in the Greater American Region (US, Central and South America), I led a team of 16+ direct reports and oversaw the Employee Services business group, serving as the primary point of contact for HR-related issues from employees and Business Group HR partners across the GAM region. Key responsibilities included: Ensuring the training, ramp-up, and stability of operations in Costa Rica, while managing programs and projects related to transitioning operations, standardization, and optimization of business processes.
Responsible for managing the budget for the business group, ensuring that processes and projects provided appropriate ROI.
Conducting stakeholder mapping and management, maintaining direct relationships with Stock, Compensation and Benefits, Relocation, Payroll, and other major business groups within the department.
During my tenure in this role, I successfully led initiatives to streamline operations, enhance employee services, and optimize business processes, contributing to the overall success of the organization in the Greater American Region.
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