Paul Costello - Project Manager, Dexian

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Wish Upon a WeddingVice President

Mar. 2024Volunteer role for a charity.

DexianCybersecurity Project Manager remote for Verizon

Jun. 2022Remote• Guided InfoSec project teams in implementing new IAM/PAM processes and applications, including Sailpoint and Thycotic (Delinea). • Developed and documented workflows for new environments. • Initiated and documented procedures for stricter security standards in network and database security, and the remediation of existing issues. • Collaborated with cross-functional teams, external service providers, vendors, and business organizations to enhance security and assess risks (PCI, NIST, AWS Security Hub, etc.). • Identified and resolved security risks, aligning with the strategic roadmap. • Directed the implementation of security standards and best practices. • Oversaw the improved AWS Security Hub scores across the organization. • Led the implementation of Tufin for network operations and security. • Created and implemented a project plan for the deployment of Guardium for database monitoring. • Assisted senior management in helping to bring TracFone information security posture, processes, standards, and guidelines to more-closely mirror those used within Verizon. • Coordinated resources across multiple departments and teams as needed for successful completion of projects. • Identified risks associated with each project and developed strategies for mitigating those risks. • Built and established strong partnerships with teams, vendors and contractors. • Developed and maintained project plans, timelines, and budgets. • Managed multiple projects with competing deadlines simultaneously. • Developed and updated project plans to document objectives, technologies, schedules, and funding. • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

MMG InsuranceSenior Project Manager

Feb. 2022 - Jun. 2022* Project manager responsible for leading and guiding the work of project teams, planning project stages, and assessing business implications for each stage within an Agile software development environment. * Assess risks and issues to the scope, timeline, and cost of the project; and ensures compliance with the appropriate governance process for escalation and course correction. * Monitor progress to ensure that deadlines, standards, and cost targets are met while remaining within scope. * Act as Scrum Master or Kanban Facilitator on teams, leading them throughout the lifecycle for each User Story and championing Scrum and Kanban processes throughout the company. * Facilitate cross-team collaboration, participate in the Scrum of Scrums discussions (as well as other Agile ceremonies), and maintain the alignment and visibility of work across teams.

The Judge GroupProject Manager onsite at United BioSource

May. 2021 - Dec. 2021• Project manager for a multi-team, multi-discipline effort to design, build, and deploy new (and updated) REMS client-facing websites per client specifications within the clinical trial data space. • Created user stories and walk those stories through an iterative process with QA, development, and client resources to ensure scope, requirements, and later FDA approvals are met. • Managed issues, concerns, and changes to baseline requirements by identifying the business impact of the requests and deciding on the best route to ensure resolution of each, within scope and the allotted time. • Built and established strong partnerships with teams, vendors and contractors.

Computer Aid, Inc.Project Manager onsite at PPL Electric

Apr. 2019 - Mar. 2021Allentown, Pennsylvania Area• Project manager for a multi-team effort to capture non-personal, high-privilege application and database accounts from servers, databases, and applications, and move them into CyberArk for secure identity access management (IAM). • Acted as Scrum Master in an Agile environment as part of a company-wide Privileged Access Management endeavor. • Performed analysis of non-person accounts and determine their suitability within various CyberArk platforms and safes. • Responsible for overseeing the process of moving accounts from their current-state into a state where they are managed automatically by CyberArk. • Collaborated with cybersecurity management with the creation and distribution of governance guidelines and documentation. • Created, executed, monitored, and revised project plan as needed to meet changing project requirements and resources; planned, prepared for, and facilitated project status meetings; managed resolution of project issues including proper escalation to project stakeholders. • Identified project resource requirements and timelines, and negotiated with IT service leads on resource availability and allocation; led team members to complete assigned tasks within specified timelines. • Collaborated with the Product Owner and other stakeholders to assess project risks and ensure mitigation strategies are in place. • Monitored and reported on progress of the project to stakeholders. • Facilitated issue identification and resolution. • Drove continuous improvement of project delivery process by providing strong leadership. • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction. • Provided guidance to team members regarding tasks assigned to them. • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress. • Implemented effective communication protocols between internal teams working on different aspects of a given project.

Strategic Software SolutionsBusiness Analyst / QA Analyst onsite at CSL Behring

Jul. 2018 - Apr. 2019King of Prussia, PA• Business and Quality Analyst working on a CA PPM implementation project in an Agile setting. • Elicitation and documentation of business requirements for new CA PPM implementation. • Responsible for writing both business and technical requirements in relation to a new project management application. • SharePoint site owner and designer for multiple intraproject teams. • Assigned role as Lead testing analyst, responsible for creating test cases and UAT test scripts, and leading testing efforts in an Agile environment within HP ALM. • Managed UAT tasks with testers - walking them through testing steps, taking notes about enhancements they require, and where they need additional training. • Prepared documentation summarizing findings from stakeholder meetings and workshops.

OlenickNERC Business Analyst onsite/remote at Exelon

Sep. 2017 - Dec. 2017Greater Chicago Area · Remote• Gathered and documented application requirements in preparation for a new hardware implementation across three business units. • Wrote requirements specifications, using natural language simply, clearly, unambiguously, and concisely. • Organized and led stakeholder meetings. • Managed and communicated application requirements. • Documented processes and procedures to ensure adherence to current and future compliance standards. • Served as vendor's (Doble) point-of-contact for technical requirements and specifications. • Disseminated information regarding tools, reports or metadata enhancements. • Presented complex technical concepts in a clear manner suitable for non-technical audiences. • Translated user needs into actionable items that could be addressed by IT teams.

Eigen XBusiness Analyst onsite at Janssen

May. 2017 - Aug. 2017* Elicited, documented, and managed the business requirements around the upgrade of Planisware’s OPX2 application within an Agile environment using Microsoft Team Foundation Server (TFS). * Served as point-of-contact, managing expectations and deliverables between multiple business and IT divisions. * Researched technical issues and change requests, channeling communications between problem ticket owners and the vendor development team. * Managed issues and changes to baseline requirements by identifying business impact of the changes, and through effective application of change control processes and tools. * Documented all requests for modifications and customizations, and tested new functionality when introduced. * Acted as liaison and conduit between the business and the technical teams, ensuring the steady flow of accurate information around both current and future application features and functionality.

Computer Aid, Inc.Senior Business Analyst onsite at PPL Electric

Apr. 2015 - Jan. 2017Allentown, Pennsylvania Area* As a Business Analyst working within both the IT and Infrastructure departments, my scope of responsibilities spanned both applications and infrastructure (hardware) as noted: IT * Solicited, defined, wrote, and managed the business requirements for the purchase and configuration of Siemens’ Crossbow application, for use within electricity substations. * Managed traceability of requirements to ensure alignment to project goals and objectives, as well as alignment to development and testing plans. * Created process flows and procedures for implementation and use of the application. * Facilitated requirements-gathering sessions with both electrical engineering and IT personnel for Crossbow, while documenting needs and disseminating those documents to all relevant departments for review and approval. * Worked with the Compliance department to address and ameliorate concerns related to NERC/CIP compliance strategies and implementation associated with application documentation. * Documented pre- and post-deployment objectives, roles, responsibilities, and tasks across multiple functional teams. * Participated in the relocation of the main disaster recovery center from one city to another, documenting all processes and procedures around disaster recovery and network continuity. * Created audience-appropriate documentation including, but not limited to: Support processes and process flows, procedure models, instructions, and all related user documentation. * Collaborated with all IT teams on the creation and implementation of an Operational Support Model for new, NERC-compliant network devices and equipment deployed to electricity substations which previously had none. * Responsible for documenting all new support processes regarding this new equipment, and created KnowledgeBase articles for the IT Help Center to follow in case they were contacted with questions, concerns, or new issues.

LiquidHubBusiness Analyst / QA Analyst onsite at SEI Investments

Aug. 2014 - Mar. 2015Oaks, PA* Researched and wrote user stories and tasks within an SEI Wealth Platform Scaled Agile scrum team. * Created and executed manual testing scenarios for new features, captured in Rally, while documenting defects. * Tracked progress of change, project, and release tasks, and provided QA updates during scrum meetings. * Performed functional, integration, and regression testing within the scrum team. * Worked with the project team to evaluate impact of defects and to develop plans for resolution or other mitigation. * Aided in specifying and documenting the acceptance criteria for both user stories and tasks. * Presented the team’s accomplishments to stakeholders via bi-monthly Agile scrum demos. * Elicited, documented, and shared business requirements with the scrum team via stand-up meetings and Confluence. * Communicated and collaborated with internal clients to analyze information needs on an ongoing basis.

InfoObjects Inc.Senior Business Systems Analyst onsite at Quest Diagnostics

Feb. 2014 - Aug. 2014Norristown, PAResponsibilities: * Reviewed, analyzed, and assisted in the evaluation of both current and future applications, business systems and user needs. * Documented requirements and aided in the definition of both scope and objectives for multiple projects. * Gathered detailed specifications through which a vendor-supplied system would be programmed and configured. * Supported four overall business and project plans by identifying and producing on-time deliverables.

LiquidHubBusiness Analyst / QA Lead onsite at SEI Investments

Aug. 2013 - Feb. 2014Oaks, PA* Worked closely with project sponsors, stakeholders, and project manager to document the product’s vision, and the project’s and product’s scope. * Elicited business requirements for a new client-facing enterprise-level application (with a Microsoft SQL backend) using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, task and workflow analysis. * Developed wireframes, mock-ups, user journey maps, and other UX design documentation in connection with the product designer to drive user driven design. * Served as the conduit between the client community and the development team through which requirements flowed. * Communicated and collaborated with internal clients to analyze data and information needs on an ongoing basis. * Created and distributed all project documentation, including: Business requirements, Functional requirements, Use Cases, Screen and Interface designs, UAT test cases. * Demonstrated excellent verbal and written communication skills, and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts. * Liaised with offshore QA team via teleconference and email twice weekly, reviewing test cases and testing results. * Performed interface testing to confirm adherence to client requirements. * Tracked all reported QA issues and defects in JIRA.

Turnberry SolutionsBusiness Analyst / QA Test Lead onsite at PJM

Apr. 2013 - Aug. 2013Norristown, PA* Documented and specified the requirements, design components, processes and supporting details of the projects. * Used the business processes and functional designs to create test scenarios (high-level descriptions of functional and technical areas to test), test conditions, and high-level expected results. * Created detailed instructions for how to test a specified function and the expected results of each step (test planning). * Prepared data used when executing all test procedures, including regression. * Created regression test scripts to test the existing functionality, to ensure new changes had no impact. * Liaised with stakeholders to define test parameters and ensured completion of all pertinent testing prior to go-live. * Compiled and reported metrics of test execution activities (actual results vs expected results) and logged defects. * Worked with the application team to resolve any issues that arose out of the testing process. * Assisted in following up on logged defects and support re-test activities. * Completed a successful implementation and roll-out of IQ Navigator and SAP Service Management: - End-to-end integration testing with SAP, Windows, Secured FTP, and IQN - Real-time monitoring of consultants’ timecards - Coordination of go-live activities, including training support for both users and managers - Performed go-live support * Developed, updated, and maintained testing standards and procedures.

Quest DiagnosticsSenior Business Systems Analyst / Project Manager

Jun. 2011 - Apr. 2013Norristown, PA* In this position I was responsible for the facilitation of all aspects of IT projects, including Security, Training/Documentation, and Support, with responsibility for multiple projects at all times. * Created an IT Style Guide to be used throughout corporate IT when creating or modifying documentation for use by other Quest Diagnostics personnel. * Authored an entire document set for an upgrade of the Concur Hosted Online Expense application, including four user guides and a training program created in Adobe Captivate. * Conducted training classes, via WebEx and teleconference, for 600+ users for a PeopleSoft Human Capital Management-Manager Self Service (PS HCM-MSS) application upgrade. * Edited and maintained all user-level documentation as regards the PeopleSoft HCM-MSS application. * Point-of-contact for all departmental documentation, including creating and editing technical documents, user-level documents, training documents, SOPs, and SLAs. * Created and distributed the yearly departmental survey distributed to internal clients. * Developed two intranet sites for use by both inter- and intradepartmental personnel to process terminations and submit corporate communication requests.

Contemporary Staffing SolutionsQA Analyst / Business Analyst onsite at Synthes

Oct. 2010 - Feb. 2011Radnor, PA* Create test scripts and validation protocol documentation. * Perform functional, user acceptance and validation testing (in accordance with established procedures, and with regard to specific business and functional requirements).

Contemporary Staffing SolutionsBusiness Analyst onsite at Project Management Institute

Nov. 2009 - Apr. 2010Newtown Square, PA* Gathered and documented business-level requirements from various departments in support of a project designed to implement SharePoint 2007 for use as an enterprise-wide Content Management solution. * Created all documentation associated with the SharePoint 2007 implementation project, including training materials, reference guides, business-level and functional requirements. * Learned and implemented various features of SharePoint 2007, including: Developing workflows, creating subsites, assigning user security, creating lists/libraries. * Conducted meetings with stakeholders, managers and other personnel to elicit requirements. * Created both business requirements documentation and process analysis workflows based on both current-state procedures and future-state needs. * Authored business-level requirements for a new, immediate project to examine the impact of a database field change on reporting, finance, and customer care. * Researched and analyzed PMI's complete process around conducting their global Congresses. * Created a timeline using Visio to capture all of the responsibilities among different departments and business units.

Contemporary Staffing SolutionsBusiness Analyst onsite at Project Management Institute

Jul. 2009 - Sep. 2009Newtown Square, PA* Perform analysis, process mapping and procedure documentation with regard to three (3) discrete processes: Exam building, exam testing (including review disks and lab testing), and item banking system reporting (for monitoring of item status, item referencing, throughput, etc.). * Create documentation in the form of process flow diagrams and procedure documents using the company's template. * Obtain information on the item banking system and the integration points between external and internal users via one-on-one interviews.

MISI CompanyBusiness Analyst onsite at Merck & Co.

Jun. 2008 - Jan. 2009West Point, PA* Collaborated with Pharma IT, Application Services, Legal, Sales Operations and Sales Management to create new corporate policy documentation for the field-based sales force. This was done as a pre-cursor to other duties detailed below. * Performed all of the duties associated with the corporate project to update the tablet PCs and associated equipment used by the field-based sales force in North America. These duties included: * Collecting and compiling all testing materials related to the introduction and rollout of new tablet PCs, new printers, and updated applications. * Updating all testing materials based on feedback from various departments. * Collaborating with the third-party vendor hired to create training materials related to the upgrade and rollout of new tablet computers and printers. * Modifying and updating the new training materials, as regards both content and appearance. * Creating all documentation related to the new tablet PCs and new printers, including: User's Guides, New Features Guides, Setup Guides, communications bulletins, and single-sheet package inserts. * Supervising the development of a new SharePoint site containing all of the documentation distributed to the user community. * Participated in two separate phases of a second project related to the creation of a SharePoint TeamSite, pursuant to a corporate re-organization of the North American sales force. Duties with regard to this project included: * Gathering and documenting business-level requirements from several different internal groups regarding the features and functions needed within the new TeamSite. * Communicating with both IT and off-shore development teams to explain and expound upon the business-level requirements. * Creating functional requirements based on feedback from the IT and development teams. * Aiding in the creation of a test plan that included all of the approved business-level and functional requirements.

TNC Management GroupBusiness Analyst onsite at AIGdirect

Feb. 2008 - Apr. 2008Wilmington, DE* Worked with business stakeholders and SMEs to define the output requirements for a new homegrown software application. * Created and completed a large business requirements document detailing all of the possible outputs and associated delivery methods for the business. * Conducted independent research to create process flows, procedures, and document system functions through SME and development personnel interviews.

RandstadTechnical Writer onsite at The Vanguard Group

Jan. 2007 - Jan. 2008Malvern, PA* Created user-level documentation of business processes and procedures in advance of the implementation of a new Internet-based pension administration system. * Helped to create and refine editorial policy and style guidelines. * Conducted peer reviews comprising both the content and the style of other writers' work to ensure accuracy and cohesiveness within the project standards. * Interviewed and facilitated user- and management-level meetings regarding process flows, policies, processes and procedures.

SC FosterBusiness Analyst onsite at Wyeth

Jun. 2006 - Dec. 2006Malvern, PA* Worked with both business and IS stakeholders to define and document requirements for a customized version of PlanisWare's OPX2-PRO Project Management software application. * Translated business and user requirements into functional application requirements, and prioritize those requirements within the context of Functional Requirements documents. * Facilitated verbal and written communication between stakeholders, management, developers and users by chairing meetings and coordinating email updates between all parties. * Responsible for the creation and ongoing maintenance of the following documents: --Business Requirements --Work flow diagrams --Traceability Matrices --Functional Specification --System Design --Functional Use Cases (test scripts) * Formulated and defined the system scope and project objectives based both on user needs and a thorough understanding of the software.