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Work Background
Syringa NetworksEngineering Services Project Manager
Aug. 2022 - Mar. 2024Boise, Idaho, United States• Creates and processes all new installs and builds for new or existing customers
• Verifies the accuracy, provisioning and tracks orders from implementation/delivery to billing
• Initiate and maintain regular communications with customers and vendors to review requests, coordinate service installation and communicate milestone dates with customer and/or vendor
• Develop and maintain liaison relationships both internal and external to the company
Folger Building Company LLCOperations and Project Manager
Dec. 2021 - Jul. 2022Boise, Idaho, United States• Streamlined bidding processes within the company to maximize revenue. • Increased reported revenue from $600K for 2021 to $1.5 million by end of Q2 2022
• Visit with prospective clients and review plans for projects, submit estimates for desired work • Oversee building projects with proper documentation, permits and engineering
Opera Idaho IncArtistic Administrator
Feb. 2017 - Dec. 2021Boise, Idaho• Created and Direct Young Artist Program
• Review and audition all applicants and submitted materials, processing over 200 applications per season
• Negotiate and write contracts with selected artists
• Manage annual program budget of $65,000
• Coordinate and schedule all program participant activities including releases as necessary
• Coordinate coaching sessions with resident teaching artists, accompanists, and participants
• Coordinate all activities with visiting and local artists - including, but not limited to special performances, marketing events, interviews and coaching sessions
• Program all special performances such as Operatini, Auction of Arias, Black & White Gala, Art Song Recitals, etc.
• Research and select opera for Education Outreach Program
• Create and coordinate all rehearsal schedules for main stage productions and any other performances
• Coordinate all artist travel and housing as needed throughout the year
• Schedule and conduct all auditions for main stage productions
Connexions LoyaltyAssistant Team Lead
Apr. 2014 - Jul. 2017Boise, Idaho• Trained, coached and developed team members to achieve and exceed quality, quantity and sales standards
• Managed incoming communications from suppliers and acted as liaison between supplier, client and consumer • Supported internal and external customers with interpretation of program terms and conditions
• Responded to inquiries regarding escalated customer issues, resolving concerns quickly
• Assisted with and actively conducted fraudulent booking investigations
• Supplied findings and suggestions for process improvement to reduce fraudulent transactions
Connexions LoyaltyOnline Support Specialist
Mar. 2010 - Apr. 2014Boise, Idaho• Supported customers with booking issues between vendors and service providers
• Aided with escalated customer issues, resolving concerns quickly and efficiently
• Assisted with and actively conducted fraudulent booking investigations • Proficient in various computer systems utilized for creating, changing, and maintaining customer records
• 2nd Quarter 2013 recipient if the Standing Ovation Award for Excellence
• Recognized as 2013 Top Performer
• Promoted to Assistant Team Lead
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