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Network Power<100 people
Roles
💸50%
Marketing
✨50%
Business Owner
📝50%
Influencer or Blogger
Geos
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United Arab Emirates
🇿🇦50%
South Africa
Work Background
The Mobile ShopTeam Lead/Mobilist
Jul. 2024Stratford, Ontario, CanadaWork with my team to empower them through mindset, coaching and growth conversations, help the team hit sales targets and utilize a variety of small business engagement tactics learned through business growth coaching and management.
The Modern SDRRemote High Ticket Sales
May. 2024Cambridge, Ontario, CanadaResponsible for high ticket sales of services such as destination retreats, wellness programs and coaching, real estate coaching and investing. Required to work with a pipeline through interested customers of various offer clients. Connect with prospects on a one-to-one basis to explain the benefit of what they are interested in, what the next steps are and to answer any outstanding questions. Also responsible for gathering key sales data and conducting customer research.
Habitat28 Tiny Houses Freelance Sales Representative
May. 2024Burlington, Ontario, CanadaResponsible for informing potential customers of the benefits of building with Habitat28 modular homes. Consult and work with with the in-house real estate expert to find appropriate land for the land.
Atom TicketsFilm Critic
Apr. 2024CanadaResponsible for reviewing movies daily in the Atom platform which then gets sent to the movie producers.
7shifts: Team Management for RestaurantsProduct Designer
Apr. 2024 - May. 2024Toronto, Ontario, Canada
Cultura CoDesigner & Digital Commerce Specialist
Mar. 2024Waterloo, Ontario, CanadaAs the Designer and Digital Commerce Specialist I help Cultura Co with their label designs, and Ecommerce strategy. I am responsible for helping Cultura Co migrate their eCommerce store to Shopify and expand their business to cafes and retail stores. Additionally am training to learn how to roast coffee beans properly at a professional coffee roasting facility. Occasionally provide delivery services where I interact the coffee shop owners.
VidyardProduct Designer
Nov. 2022 - Nov. 2023Kitchener, Ontario, CanadaAs a product designer, I conduct user research with specific target audiences to get a better understanding of their current experience with a particular portion of the user flow. I am also responsible for creating digital designs for a Vidyard specific product using software such as Figma.
FreelanceBranding & Marketing Designer
Jun. 2022 - Dec. 2022Kitchener, Ontario, CanadaWorked with two main clients on their branding, digital presence (social media, website) and physical presence (campaigns, in person events). Clients include: - Play with Clay Cambridge - Matthew Robson - City of Kitchener Councillor
ecobeeAssociate Product Designer
Jun. 2022 - Sep. 2022Toronto, Ontario, Canada- Participated in supporting and managing various employee and customer field trials with our physical products.
- Participated in many brainstorming activities using Figjam and Miro providing insights for a variety of topics that required my participation and decision making.
- Designed iOS and Android mobile screens to solve a design challenge using Figma.
ShopifyResearcher
Jun. 2020 - Jun. 2022Waterloo, Ontario, CanadaAs a part of the Support Research team my role as a researcher is to conduct both quantitative and qualitative research in support of all of Shopify's internal teams. As one of the direct gateways to our merchants, the Support Research team provides a pulse check on our users support experience sentiment and usability of products once they've been launched into the wild.
Shopify PlusKnowledge Management User Researcher
Sep. 2019 - Jun. 2020Waterloo, Ontario I conduct user research on client facing teams to ensure we have the most optimal knowledge structure and tooling for them to use in their day to day jobs. This happens through qualitative interviews, card sorts and usability testing.
Shopify PlusCX Program Manager
Jun. 2019 - Sep. 2019Waterloo, Ontario Focused on organizational transformation initiatives, especially customer insights strategy, multimedia storytelling, participatory design, and immersive stakeholder experiences that promote empathy building. Worked along side the Baymard user experience agency to conduct a pilot that included skills in user experience research. - Investigate the current system for collecting qualitative and quantitative data about Shopify Plus customers, partners, and frontline service employees;
- Investigate the current system for storing, retrieving, and sharing this data throughout the organization;
- Synthesize learnings and generate a report of your findings and recommendations for improving how we collect, synthesize, and share insights across the organization in three developmental phases of execution;
- Assemble a cross-functional team of collaborators to implement your approach for improving customer centricity at Shopify Plus;
- Create a roadmap with key milestones to ensure alignment among stakeholders and collaborators;
- Enable more informed decision-making by streamlining how we collect, synthesize, and share customer insights up, across, and down;
- Advocate for teams to understand the why behind the merchant, buyer, partner, and employee experience to help us grow in a more human-centered manner;
- Generate compelling content (e.g. interactive journey maps, podcast episodes, video series, office installations, insight newsletters) for product and service delivery teams based on customer insights;
- In collaboration with the Research Coordinator, operationalize customer research across Shopify Plus to maximize the value for participants before, during, and after each engagement;
- Use visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence stakeholders, and create energy for an idea or an initiative.
Shopify PlusMerchant Success Manager (Customer Success Manager)
May. 2016 - Jun. 2019Waterloo ONI advised enterprise-level and high-growth brands on ways to improve their e-commerce business strategies via identifying both strengths and weaknesses in key performance indicators, along with providing consultancy around SEO, User Experience and Social Media aspects per each brand. Collectively I managed a portfolio of around $168 Million dollars. Additionally, I assisted enterprise level brands with making the most out of the Shopify Plus Platform via project managing website customizations that support long and short term business goals. Finally, I am responsible for investigating technical questions for my clients; this is accomplished by acting as a liaison between various internal teams and resources to provide workable solutions that support each brand's business objective.
ToonrushProduction Manager
Oct. 2015 - Nov. 2015Stratford OntarioThe role was a part of a one month contract position for a Dreamworks theme park. During this project, I was responsible for managing a team of artists; leading them towards completing milestones for a client. I created individualized guided instruction packages for each artist to ensure every artist was clear on the creative specifications of the project. I was responsible for professional correspondence with the client and the management team via meetings and emails, gaining exact requirements from both stakeholders, and relaying them to the artists and vice versa. This role required strong attention to detail to ensure accurate feedback was captured, all milestones were on track and met and that every deliverable was assigned and accounted for. I am now responsible for the creation and implementation of the social media strategy for Toonrush on a part time consulting basis.
CLiKK Photo BoothChief Smile Officer
May. 2015 - Jan. 2023Kitchener, Ontario, CanadaCLiKK Photo Booth offers an easy, affordable photo booth solution that is all inclusive. We include everything you need to capture your memories, just add friends. My role is to manage all aspects of the business, which includes everything from business development, social media marketing, accounting, recruiting, training and execution of our services.
Sun LifeProduct Designer
Apr. 2015 - Aug. 2015Toronto, Ontario, CanadaAs a part of the internship for the Masters of Digital Experience Innovation, we worked in a team of 4 to complete a digital engagement project that focused on two target audiences - New Comers to Canada and Millennials. Our task was to innovate how Sun Life engaged with these two user audiences through net new means. Through user centred design methodology, we were able to design a strategy that ensured engagement was increased with these user groups with untapped potential. My role in the internship included: - conduct user interviews with stakeholders to get an understanding of Sun Life’s current assets
- conduct market research to get an understanding of our target demographics - complete competitor analysis - conduct user research using survey and interview methodology to get an understanding of our target users - create mock ups of our digital app that included content and service based offerings to help engage our users - present final findings to our stakeholders My participation in this internship
CHECCommunications and Outreach Coordinator
Feb. 2015 - Aug. 2015University of WaterlooThe position is based within the Faculty of Environment, at the University of Waterloo. In this position I am responsible for: • Graphic & website design
• Development, management & evaluation of social/digital media campaigns
• Supporting engagement & outreach activities with academic and community stakeholders
• Maintaining a database of key partners & contacts
• Writing & verbal communications
• Supporting event planning & administrative assistance
• Other assigned tasks related to the mandate of CHEC
MobileAcademy911Tutor
Jan. 2015 - Sep. 2015Canada and KoreaI teach English to South Korean students remotely via Skype. I try to inspire, lead and improve my students' English via pronunciation, reading, and discussion.
ShapefactorySocial Media & Market Research Consultant
Nov. 2014 - Oct. 2015Waterloo OntarioAm responsible for assisting the founder with activities such as market research, human resources, business plan writing, process brainstorming and networking. Conducted a OCE Talent Edge Funded market research project that explores the common errors users experience with 3D printing and directly applying it to future business decisions.
IMS (Intelligent Mechatronic Systems)Tier 1 Customer Care Representative
Mar. 2013 - Sep. 2014Waterloo, OntarioRequired to offer professional, timely and effective customer and technical support for all telematics systems and products produced by IMS. Interactions include insurance company agents and customers within the United States. Responsible for understanding different systems and their integration and including but not limited to JIRA, and portal systems.
uIntuitionChief Operating Officer
Nov. 2012 - Sep. 2015Waterloo OntarioResponsible for brand awareness to the University of Waterloo, Laurier and GTA Region. Plan and implement marketing campaigns for more exposure of uIntuition. Make connections though conferences and other activities I am involved with. Scout talent for our company to represent or customers which can utilize the services our company offers. Plan sponsorship packages and look for deals on marketing/ company resources.
Federation of StudentsReceptionist
Sep. 2010 - Mar. 2013Liaison to students in answering inquiries related to the university setting. Keep record of all financial transactions completed at the front desk. Input basic payroll transactions into the computer. Hold an extensive understanding of the Federation of Students departments. Provide secretarial, clerical and administrative support. Ensure efficiency and effectiveness within the office.
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