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Work Background
Jamison Publishing, LLCOwner, Author, Publisher
Sep. 2024
FMC CorporationAssociate Director HR Global PMO and Process Management
Feb. 2023 - Feb. 2024
FMC CorporationHR Global Program Manager (Consultant)
Feb. 2015 - Feb. 2023Global Program Management; Software Implementation; IT Consulting
Compass Consulting Solutions, LLCPrincipal
Oct. 2013 - Apr. 2020Specializing in operational guidance to aid companies in aligning future technology and business choices with their mission. Offering expert counsel in healthcare and education through business process design, training, project governance and change management.
Alpha SystemsDirector of Implementation
Sep. 2012 - Oct. 2013Lead the Implementation team, consisting of Project Managers, Software Developers, and Implementation Engineers through the entire SDLC to deliver quality software products and improve client relationships. Accomplishments: Instituted QA process for Interfacing Development
Launched Medical Transcription Reporting project
Identified and designed Integration Plan for Computer Assisted Coding (CAC) project Improved communication between Sales and Implementation
Established knowledge transfer plan to solidify business continuity Standardized implementation processes to ensure consistency and decrease project risks
Developed Implementation Departmental Charter to increase accountability and inspire team ownership Responsibilities: New technology innovation and subsequent product development
Successful integration of all technology with existing client systems
Allocation and management of multiple, simultaneous project teams including resource needs analysis, role and skill set evaluation, and performance management to ensure attainment of company goals and initiatives
Completion of new development effort estimations and Statements of Work
PyraMED Heath SystemsDirector of Client Care and Technical Support
Nov. 2007 - May. 2011Managed the technical support staff and processes to address issue intake, investigation, escalation and resolution
Maintained product enhancement and bug fix databases for improved product development and delivery
Developed new inter-departmental and cross-departmental processes resulting in improved internal communication and solidified corporate goals Analyzed legacy technical support tools, identified deficiencies and implemented successful solutions
Identified and set mandatory prioritization levels and client contact workflow and business rule processes Active participant in all phases of SDLC
Developed, produced and delivered management tools, including quarterly statistical data Implementation/Project Management
Corporate Training
Deployment Methods: Client-site and Webinars via Citrix GoTo Webinar
End User Documentation: Designed client training documents for various project modules
Needs Assessments: Identification and structuring of implementations and training to meet client goals Training Targets: Administrators, Physicians, Nurses, NPs, PAs, Billing and Front Desk staff for college and university health centers Consultation
Provide consultative services for new and existing clients on best practice operations/work flow for health centers to improve patient outcomes and reduce costs Accomplishments Managed and maintained client base of 75 accounts, resulting in improved corporate image.
Improved Client Satisfaction ratings by 10% in less than one year to achieve 91% satisfaction level.
Implemented Incentive Participation initiative, resulting in 20% increase in Client survey participation.
Developed survey and metrics for measurement of Client Satisfaction for both product and training delivery.
Restructured Technical Support Department resulting in remediation of delivery gaps and greatly improved customer satisfaction levels. Other Technology
HL7, NCPDP, SQL
PyraMED Health SystemsDirector of Implementation
Jun. 2007 - May. 2011Management of all aspects of enterprise-level projects including scope identification, resource scheduling, work breakdown structure (WBS), milestone/critical path management, Estimate to Completion (ETC) management, risk management, issue identification, escalation, and status reporting to achieve targeted outcomes
Assembly and management of multiple, simultaneous project teams including resource needs analysis, role and skill set evaluation, and performance management to ensure successful completion of project activities and deliverables
Ensure compatibility and consistency with existing architectural and enterprise standards; Redesigned and restructured Technical Support Call Center resulting in significantly improved corporate image and customer satisfaction levels. Managed the technical support staff and supporting processes to address issue intake, investigation, escalation and resolution. Responsibilities Maintained product roadmap and the feature enhancement and bug fix databases for improved product development and delivery
Analyzed legacy technical support tools, identified deficiencies and implemented successful solutions, including Citrix support tools and proprietary support UI modifications.
Identified and set mandatory prioritization levels, client contact workflow and business rule processes to manage client expectations and improve communication
Active participant in all phases of Software Development Life Cycle (SDLC) including Design, Development, Testing, Implementation, and Support for both standard product configuration and client-specific customizations Developed, produced and delivered management tools, including quarterly statistical data Managed release schedule of multiple product lines
PyraMED Health SystemsDirector of Implementation and Training
May. 2007 - Sep. 2012A leading provider of Health and Counseling Practice Management Systems for higher education institutions ranging from small private colleges to large universities with on-site hospitals. Key clients include: University of Florida, Colorado State University, University of Connecticut, Renssalaer Polytechnic Institute, University of Rochester, Virginia Commonwealth University, and Boise State University. Led the Project Management Team, consisting of clinical and IT leadership, for the implementation and delivery of practice management systems for over 75 health centers. Duties included needs assessment, procedure and workflow design, system implementation, testing and end-user training for both Enterprise and Software as a Service (SaaS) models resulting in on-time, on-budget implementations, improved content and delivery of training programs, enhanced health center workflow, improved patient care, and increased health center revenue while consistently aligning with the client’s mission and vision. Accomplishments Standardized all project management and implementation processes across multiple platforms to ensure consistency and achieve outstanding customer satisfaction ratings.
Developed Corporate Training Program and accompanying documentation.
Developed Standard Implementation Plan and processes and related documentation.
Kaplan Higher LearningPost-Secondary Instructor
May. 2006 - Jan. 2007Instructional Design, Delivery of the following content: Abnormal Psychology, Grammar and Composition, Public Relations
Kelly and STS staffingPer Diem Secondary Educator
Jan. 1999 - Jan. 2000Kelly and STS staffing companies.
PDS, CPS, NCS Healthcare, Rescot Systems GroupVarious Pharmacy Roles
Jan. 1987 - Jan. 1997Technician, Supervisor, Software Support Rep and Project Manager
Jamison Publishing, LLC
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