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Work Background
Sales and Marketing Admin
Kennedy EventsSales and Marketing Admin
Jul. 2023 - Mar. 2024Remote
Program Associate, Partners and Neighbors
Kasa Living, Inc.Program Associate, Partners and Neighbors
Dec. 2021 - Nov. 2022RemoteManaged data and coordinated travel for all events, and kept meticulous notes in system regarding plans, changes, and results. Wrote and reviewed documentation and operation procedures for errors and made them ready for publication for this start-up short-term rental company. Increased survey responses from events by over 300% Managed digital filing systems designed to hold all internal documentation. Assisted with planning and coordination of day-to-day and special program activities. Provided ongoing training via Zoom and in-person summits. Led company-wide book discussions on relevant business topics. Active member of the Diversity, Equity, & Inclusion committee. Conducted research to find and test new programs for sales leads and company gifting. Monitored social media and online sources for industry trends.
Guest Experience / Operations Coordinator
Kasa Living, Inc.Guest Experience / Operations Coordinator
Nov. 2020 - Dec. 2021RemoteGreeted guests via phone, email, chat, and text, offering assistance and answering questions to build rapport and encourage return guests, managing 70 - 100+ conversations per day. Resolved issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. Worked closely with guests, some VIP or celebrity, with a high degree of respect for privacy. Created and implemented process for tracking access items (apartment keys, garage openers, amenity passes) and trained team members on this information. Developed new position for myself as liaison between Guest Services team and Operations teams. Served as onboarding partner for new employees and as a mentor for employees that requested assistance.
Head Foreign Teacher
Korea Poly SchoolHead Foreign Teacher
Feb. 2013 - Sep. 2016Changwon, Gyeongsangnam-do, KoreaTeach pre-kindergarten through fourth grade in a complete immersion program, including listening, speaking, phonics, art, gym, science, social studies, vocabulary, grammar, reading, writing, and debate. Work with a set curriculum based on North American Core Curriculum. Responsible for interviewing, training, and communications within the foreign teachers, liaison between Korean teachers and foreign teachers. Taught ESL curriculum to students aged 3 to 12 to improve students’ verbal and written communication. Assisted department head in establishing daily schedules, interviewing, hiring, and training new teachers. Administered and graded tests and assignments to evaluate student progress. Created monthly academic status reports based on in-depth student evaluations. Attended continuing education workshops to learn about student motivation and engaging learning activities.
English Teacher
YoungKang AcademyEnglish Teacher
Oct. 2011 - Nov. 2012Naju City in South KoreaI teach 30 English classes per week to children aged 8 to 16. These classes include phonics, speaking, reading, writing, and grammar.
Convention Services Manager
Hyatt Regency Lost Pines Resort and SpaConvention Services Manager
Apr. 2007 - Apr. 2011Created exceptional experiences for guests, businesses, and vendors through excellent communication and execution of events. Managed administrative logistics of event planning, including contract signing, fee collection, event booking, and promotion. Interviewed clients to understand scope of work, establish budgets, determine timelines for venue, guest list, rehearsal, and day of event. Supervised administrative assistant and coordinated working schedules. Fostered relationships with local and national wedding vendors to obtain the best price, quality, and delivery of products, saving our clients time and money over booking themselves. Attended daily financial meetings with the General Manager and Leadership team to review annual catering budget of $10 million and overall hotel forecast. Successfully worked within tight deadlines in a fast-paced environment.
Weddings / Catering Manager
Grand Hyatt KauaiWeddings / Catering Manager
Jan. 2005 - Apr. 2007Managed 40,000 sq. ft. of indoor and outdoor space Managed, planned and coordinated with operations to ensure successful events Solicited new business through trade shows and online advertising Successfully met and exceeded quota every 6 months
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