Requests
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8
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Work Background
DXC TechnologySenior Project Program Manager
Sep. 2018Costa RicaResponsible for Worldwide T&T Professional services projects at Workplace and Mobility technology area, managing global projects and programs since the initiation phase as pre-sales consultancy to closure phases. Managing Scope, budget, communications, HR, procurement, Quality, risks etc. and making sure projects are delivered as per customer requirements and their satisfaction.
OTSI - Object Technology Solutions Inc.Delivery Manager
Sep. 2017 - Aug. 2018San José, Costa RicaManage the planning and delivery of projects as required to ensure smooth partner delivery and project continuity.
Work with the operations and resource managers to ensure that all OTSI resources and systems are maintained for the project to ensure accurate forecasting, control and tracking of the project deliverables, resources scheduling, revenue tracking reporting as well as partner work orders and cost tracking
Hewlett Packard EnterpriseProject Program Manager - Engagement Lead
Jun. 2014 - Mar. 2017Costa RicaResponsible for Applications and Infrastructure Migration Services Projects Management defining Business Proposals, Technological Solutions and Models to support Client Projects Implementations. - I collaborated at the implementation of a new online training tool, leading the transition from my organization to the new platforms and promoting the adoption of the new resources. The use of training tools increased by 60%. -I promoted the update of standard project schedules, forming multidisciplinary teams for organizational assets reviewing and updating documents. The end to end duration of migration projects was reduced by an average of 23 days. -Developed a simplified project budget control tool integrating best practices and training the team in it uses. Project budgeting was improved by a 25% of reduction in change requests rate.
HPSr. Operations Manager / Program Manager.
Dec. 2011 - May. 2014Costa RicaResponsible of the Operation Key Performance Indicators for the Managed Print Services Regional Organization, as well as for the implementation of customer service and technical support process improvement projects. Creating synergies between corporate support units, new Information dashboards tools and reducing workaround process times. - I supervised the regional operation, implementing business intelligence solutions for real-time decision making and ensuring operation indicators stability. Targets at service levels were continuously stable above 90%. -I promoted the update and design of the automated telephony system for Latin America region, creating project teams by country and collaborating with the implementation of the new technology. The Customer Satisfaction indicator improved by 20% after implementation. -I collaborated actively in the Company separation strategy, planning and executing business continuity activities during the separation period, the impact of the separation on technology tools was mitigated by 90%. -I implemented an improvement project for the case dispatch process, adapting methodologies of other processes and coordinating adherence to the new guidelines at the regional level. Performance indicators improved by an average of 15%
HPDelivery Support Services Project Manager
Jan. 2009 - Nov. 2011Costa RicaProvide Operational support including services like Portfolio Management deployment, planning, procurement, scheduling,project management, reporting, process improvements, tools support. As Project Manager provided professional solutions to HP internal users, dealers and service providers by following operational processes. The project manager goal is to reach the targeted level of productivity/quality; and work closely with board of directors Operations Managers to follow and delivery tasks/ ensure proper level of definition and documentation. at this position the Project manager should be able to apply basic foundation of a function's principles, theories and concepts to assignments of limited scope. Also utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Responsibilities: Support DSS Manager and team to comply with operational tasks for a specific project. Ensure proper level of definition and documentation for each project. Provide all required reports. Drive process improvement initiatives. Comply with tasks, reports, limited scoped assignments. Project management E2E. Process enginering support Finance support to the operation.
HPRemote Support Engineer
Mar. 2007 - Dec. 2008Costa RicaKey Responsibilities included and not limited to the following: - Interface with the Operations team, Server Engineering team, and Project and Program Office to refine requirements, implement developed solutions, provide status updates and promote solutions into production.
- Document HP-UX servers Health on technical aspects, work to mitigate technical risks, test plans, deployment procedures and operation/support procedures following quality Management Process standards.
- Provide Customers Storage Area Networks Health analysis and recommendations.
My own independent consultancyIT Project Consultant
Jan. 2003 - Dec. 2006Costa RicaUnder Professional Services Contracts, I was providing IT consulting to several companies at the Public and Private Sector from the Consumer Beauty and Care Products Market, Local Fast food franchises and Government Electrical Supplier Company. Some of the functions and Activities provided were : - Key Account for massive consumer customers in the IT market segment at one of the Professional service contract signed off. - IT Engineer Support
- Projects team player and Project / Program Manager. - Implementation of the Technical Support department for one of the Companies Supported. - Continue Negotiation with external and internal suppliers and Technical support for customer’s work force.
- Redesign of customer Internal IT Infrastructure and implementation.
- Telecommunications Services re-design implementation and updates.
- Company WWW access implementation.
- General Technical support - IT departments consulting
Coopesa R.L.IT Support Engineer
Nov. 1995 - Nov. 2002Alajuela Costa RicaMain functions included (not limited to): Working independently to respond and support on site to more complex customer issues at their Company stations.
· Successfully resolve more difficult technical issues (related to hardware and software) from internal peers, customer representatives located at the company facilities and support project implementation on new tegnologies.
· Proactively assist Network infrastructure, customers and peers to avoid or reduce problem occurrence.
· Participates in projects and provides resolution and feedback based on analysis.
·Act as a mentor and provided some lead support to others employees and customers.
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