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14
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Work Background
Woodside HomesSharepoint Administrator
Sep. 2017 - Mar. 2024Greater Salt Lake City Area• Developed custom web applications utilizing Power Apps to seamlessly integrate with third-party tools such as JDEdwards and Teams.
• Managed the integration process to ensure smooth operation and optimal performance of the newly implemented solutions.
• Transitioned sites from Classic InfoPath/SPWorkflow to the Power Platform, enhancing functionality and efficiency.
• Implemented and updated web components and applications as required to meet evolving needs.
• Oversaw the administration, installation, and maintenance of departmental applications and websites
United First FinancialDeveloper
Nov. 2010 - Jul. 2011Greater Salt Lake City Area• Developed and managed the primary financial website for the company, employing MVC, ASP.NET, C#, JQuery, and IBATIS.
• Translated application storyboards and use cases into functional software, ensuring alignment with project requirements.
• Engineered efficient and reusable C# and JQuery methods to enhance application performance and reliability.
• Collaborated closely with analysts in a Scrum environment to troubleshoot end-user issues and discuss new development stories.
• Designed and implemented solutions in coordination with team members to meet project objectives effectively.
Basic ResearchSharepoint and PLM specialist
Sep. 2009 - Sep. 2017Greater Salt Lake City Area• Provided technical support to internal users, liaising with vendors when necessary, and conducted system upgrades while offering training and documentation.
• Upgraded legacy code through refactoring and integration with ARAS workflow tools, enhancing automation and data aggregation.
• Maintained, diagnosed, and improved Aras Innovator PLM and its workflows, alongside creating tailored C# tools for PLM upkeep
• Administered and updated SharePoint platforms while optimizing workflows to streamline departmental operations.
• Developed and managed various internal company websites using ASP.NET, C#, and JQuery.
inContactDeveloper
Nov. 2007 - Oct. 2009Greater Salt Lake City Area• Designed and implemented IVR scripts tailored to specific client requirements, utilizing a proprietary scripting language.
• Employed .NET framework to develop applets for both internal and external websites, facilitating seamless interaction between scripts and external applications.
• Produced and debugged custom reports for clients, utilizing SQL and Crystal Reports to analyze data from call center operations.
• Showcased adeptness in SQL optimization methodologies to enhance database performance and query efficiency.
• Worked closely with Business Analysts to refine and optimize the reporting workflow, ensuring accurate and timely delivery of insights.
Making MemoriesWebmaster
Jan. 2005 - Dec. 2007• Designed and implemented IVR scripts tailored to specific client requirements, utilizing a proprietary scripting language.
• Employed .NET framework to develop applets for both internal and external websites, facilitating seamless interaction between scripts and external applications.
• Produced and debugged custom reports for clients, utilizing SQL and Crystal Reports to analyze data from call center operations.
• Showcased adeptness in SQL optimization methodologies to enhance database performance and query efficiency.
• Worked closely with Business Analysts to refine and optimize the reporting workflow, ensuring accurate and timely delivery of insights.
Qqest People ServicesCustomer Service Agent
Jan. 2004 - Dec. 2004Took support calls, researched issues, and found people solutions
Heritage CommunicationsManager of Technical Support
Oct. 2003 - Jul. 2005• Developed departmental policies tailored to address distinct circumstances.
• Oversaw departmental staff to ensure efficient operations.
• Implemented Quality Assurance checks on agents' performance.
• Handled difficult customer and employee situations effectively.
• Collaborated with franchisees to maintain consistency with company protocols.
Developer/Technician Developer Backup IT
Oct. 2003 - Jun. 2004R• Employed innovative strategies to assist clients with software installation, upgrades, maintenance, and issue resolution.
• Offered guidance and assistance to colleagues in diverse areas, with a focus on client interactions.
• Worked closely with the research team to refine support processes and customer software development.
• Spearheaded and supervised multiple projects involving XML, .NET, HTML, and FLASH for different company departments.
• Delivered training to both staff and clients on software and hardware usage, for individual use and network environments
esearch
Teleperformance, USAMSN L3 Tech Support
Oct. 2002 - Oct. 2003Employed creative skills to communicate with clients in several aspects of computer functions including software installation, and internet troubleshooting.
Packard Bell NECRefunds Manager/Technician
Mar. 1996 - May. 2002Employed creative skills to communicate with clients in several aspects of computer functions including software installation, upgrades, maintenance and troubleshooting. Advised and supported company associates in all tasks including client relations. Worked closely with research team in developing streamlined support procedures and software for customer base. Coached employees and clients in software and hardware utilization on an individual and network basis. Developed and maintained several HTML based team info bases on various subjects. Reviewed technicians work, and graded performance. Held ad-hoc classes on various computer related subjects. All functions performed simultaneously.
Dave Melton IncIndependent Consultant
Jun. 1995• Worked alongside fellow contractors to migrate several customer projects from Java to a .NET framework, ensuring seamless transitions.
• Delivered tailored support to customers, catering to their unique computer needs and preferences.
• Built custom computers for clients with specific requirements, managing ongoing maintenance and warranty services.
• Provided expert advice on software choices, conducted network planning, and tackled troubleshooting issues effectively.
• Collaborated closely with customers to facilitate smooth software installations, optimize network performance, and resolve technical issues promptly
Utah Department of HealthNetwork Administrator
Mar. 1993 - Dec. 1994Assistant network administrator. I co-managed novell netware 3.12 servers and answered helpdesk calls for our users.
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