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Network Power<100 people
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Consulting
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Costa Rica
Work Background
Wynn ResortsData Governance Manager
Sep. 2023Las Vegas, Nevada, United StatesI spearheaded the creation, implementation, and continuous refinement of data governance policies and procedures. My role encompasses ensuring the highest standards of data integrity, quality, and availability across the entire organization. I actively collaborate with cross-functional teams to drive data stewardship initiatives, ensuring that all data practices align with our strategic objectives. Central to my responsibilities is the oversight of master data management, ensuring a single source of truth and consistency in our most critical data assets. Through these efforts, I manage data-related risks, promote data literacy, and ensure that our data assets are optimally leveraged, standardized, and protected for the benefit of our stakeholders and overall business objectives.
Wynn ResortsDomestic Marketing Executive
Apr. 2021 - Sep. 2023Las Vegas, Nevada, United States · On-siteI oversaw client player development as well as forecast remuneration, productivity, and profitability through the utilization of data-driven analytics. I plan special events and analyze client performance.
Some of my prominent achievements in this role are mentioned below:
• Increased revenue of casino by developing marketing strategies and establishing relationships with guests.
• Delivered pleasant entertainment experiences to guests by closely collaborating with multiple teams.
• Produced revenue of over $12M in gaming business for the company, while exceeding key goals.
Wynn ResortsConcierge Manager
Dec. 2012 - Apr. 2021Las Vegas, Nevada · On-siteIn this job role, I served as a subject matter expert (SME) for a contact center with over 60 employees and supervised agents. In addition to that, I evaluated data quality and provided exceptional guest service. I organized team meetings, supervised employees, and handled escalated customers. Moreover, I met senior management's expectations and developed procedures to simplify operations. Worked with senior executives to gain the talent needed for unprecedented growth. I devised ways for improving data gathering, accuracy, sources, and evaluations. Furthermore, I was in charge of preparing and evaluating several company performance and staff productivity reports.
Some of my prominent achievements in this role are mentioned below:
• Attained key goals and performance metrics by devising initiatives and utilizing goal-attainment techniques and staff performance management.
• Improved customer experience by offering customer/staff insights and feedback as well as proposed development plans to trainees and management.
• Maximized $500K in ticket sales for department by identifying accounting issues.
Vdara Hotel & SpaReceptionist
May. 2011 - Dec. 2012As Spa & Salon Receptionist, I welcomed all visitors and assessed their requirements. I booked reservations and managing cancellations. In addition to that, I created documentation to support sales transactions. I was in charge of administrative and human resources tasks, such as hiring and training new staff. Furthermore, I generated daily reports for supervisors and tracked end-of-day transactions.
Some of my prominent achievements in this role are mentioned below:
• Acquired new clients by informing clients regarding services and discounts via phone and email.
• Improved customer satisfaction by analyzing and resolving customer complaints.
ARIA Resort & CasinoHuman Resources Training and Development Intern
Jan. 2010 - Jun. 2010
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