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Work Background
SAPField Business Support
Oct. 2023Lisbon, Lisbon, Portugal · RemoteGTM Operations - EMEA South - Market Unit Africa and Africa Francophone Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds including RISE.
Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms).
Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure.
Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records.
Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.
Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals and ensure final business and contract terms. Member of SAP Portugal BLS - AED Team since January 2024
Member of SAP SAP Next-Gen 4 ALL Community as SAP Ambassador at Educational Instituition since May 2024 Results:
Q4 2023 RISE Region of the Quarter
2023 RISE Region of the Year
RandstadBusiness Support System Specialist
Oct. 2023Lisbon Metropolitan Area · Remote
RGB EventsEvent Coordinator
Sep. 2022 - Sep. 2023Lisbon Metropolitan Area · On-siteEvents: World Padel Tour 2022 and Millennium Estoril Open 2023 Ensuring The Smooth Running Of The Event Through Effective Leadership And Management.
Planning And Conducting Pre-Event And Post-Event Meetings In Consultation With All Stakeholders Involved In The Event.
Liaising And Working With Event Managers Within Each Area, Professionals Of Event Management, Event On-Site Persons, And Other Event Staff.
Ensuring The Efficiency Of All Elements Contributing To The Comfort And Safety Of Audiences/Attendees.
Foreseeing Potential Risks And Handing Over Control To Liable Senior Authorities On The Occurrence Of A Serious Hazard Or Emergency.
Dealing With All Eventualities, As Is The Nature Of Events.
Ensuring The Availability And Provision Of Required Personnel For The Event Like Stewards, Ground Workers, Security People, And More.
Performing Site Inspections To Make Sure All Resources And Assets Are In Place.
Millennium Estoril OpenVIP Services Coordinator
Mar. 2023 - Apr. 2023Estoril, Lisbon, Portugal · On-site01 - 09 April
Slice Lounge, Slice Restaurant, Cascais Terrace, Graham's Wine Bar and VIP Boxes
Altice Corporate Padel LeagueEvent Coordinator
Jan. 2023 - Mar. 2023Portugal · On-site110 Companies
121 Teams
1200 Players
6 Regions ( Lisbon, Algarve, Porto, Aveiro, Madeira and Azores)
2 Teams Winners
World Padel TourEvent Coordinator
Sep. 2022 - Sep. 2022Estoril, Lisbon, Portugal4 - 11 September 2022
Main Bar Supervisor
Maintenance Crew
Essentia // Project ConsultingBusiness Development Officer
Jul. 2022 - Sep. 2022Lisbon, Lisbon, PortugalDeveloping and sustaining solid relationships with company stakeholders and customers.
Analysing customer feedback data to determine whether customers are satisfied with company products and services.
Providing insight into product development and competitive positioning.
Analysing financial data and developing effective strategies to reduce business costs and increase company profits.
Conducting market research to identify new business opportunities.
Collaborating with CEO and COO to determine the most viable, cost-effective approach to pursue new business opportunities.
Meeting with potential investors to present company offerings and negotiate business deals.
BNP Paribas CIBFixed Income Settlements | Global Markets
Feb. 2019 - Jul. 2022Lisbon, PortugalResponsible for United States Treasuries in Fedwire and Euroclear Markets
Responsible for Canadian Bonds in Domestic and Euroclear Markets
Responsible for the settlement of securities transactions and associated products booked in Broadridge ICI, Euclid, Easyway, Calypso on a timely and cost-effective basis.
Responsible for solving Nostro, Accurate, Broadridge ICI, Apex and Depot reconciliation breaks on a timely basis.
Contribute to the minimization of settlement costs and operational risk.
Contribute to the overall successful running of the settlement department.
Contribute to the mitigation of settlement processes and claims.
Monitor and plan weekly and monthly actions in case of manual actions.
Ensure BNP's standard settlement efficiency rate above 88%. Responsible for implementing and upholding Business Continuity Management (BCM), Know Your Customer (KYC), Know Your Data (KYD), Anti Money Laundering (AML), Counter Financing Terrorism (CTF), Financial Sanctions and Embargoes (S&E), Compliance (French Banking Law and Vockler Rule) and CIB ITO Global Markets Operations within the BNP Paribas CIB Global Strategy Standard Operations Procedures.
BNP Paribas CIBSenior Back Officer
Jan. 2022 - Jun. 2022Lisbon, PortugalCIB Results:
US Fedwire Markets: 14,550 Trades – $128,646 Bn
Average Daily Fail Total Trades: 4.28 Days
Daily Fail Trades Below 250 Mn : 7% CAD Markets: 916 Trades – $42,955 Bn Q1 2022 – CIB Revenue €4.7bn (28.1% vs Q1 2021) - Highest Quarter Ever in Revenue Terms
Q2 2022 – CIB Revenue €4.1bn (10.6% vs Q2 2021)
BNP Paribas CIBSenior Associate
Feb. 2021 - Jan. 2022Lisbon, PortugalSettlement Efficiency for March 2021 at 93.44%, the Highest Figure since Covid-19.
Global Market Coverage (Follow the Sun SOP)
US Fedwire Markets: 11,339 Trades – $109,858 Bn
Average Daily Fail Total Trades: 3.15 Days
Daily Fail Trades Below 250 Mn : 43% CAD Markets: 1,704 Trades – $71,964 Bn CIB Results:
Q1 2021 – CIB Revenue €3.7 bn (24.3% vs Q1 2020)*
Q2 2021 – CIB Revenue €2.9 bn (26.6% vs Q2 2020, 17.9% vs Q2 2019)
Q3 2021 - CIB Revenue €11.4 bn (4.7% vs Q3 2020, 4.6% vs Q3 2019)
FYR 2021 – CIB Revenue €14.2 bn (4.1% vs FYR 2020)** *(+29.6% at constant scope and exchange rates)
**(+5.4% at constant scope and exchange rate)
BNP Paribas CIBJunior Associate
Feb. 2020 - Jan. 2021Lisbon, Lisbon, PortugalSettlement Efficiency for January 2020 at 93.46%, the Highest Figure since 2018.
EMEA, APAC and LATAM Coverage BNP's Critical Staff to keep BAU at CIB Lisbon Office during COVID19 Pandemic US Fedwire Markets: 11,462 Trades – $111,281 Bn
Average Daily Fail Total Trades: 4.04 Days
70% Daily Fail Trades Below 250 Mn
CAD Markets: 1,985 Trades – $74,797 Bn
Reduction EOC Debit Interests by 24% CIB Results:
Q1 2020 – CIB Revenue €3.0 bn (-1,9% vs Q1 2019)*
Q2 2020 – CIB Revenue €4.1 bn (+33.1% vs Q2 2019)
Q3 2020 – CIB Revenue €3.3 bn (+17.4% vs Q3 2019)
FYR 2020 – CIB Revenue €13.8 bn (+13.9% vs FYR 2019)** *(+4,3% excluding impacts of the COVID19 Crisis)
**(+16.2% at constant scope and exchange rate)
BNP Paribas CIBAnalyst
Feb. 2019 - Jan. 2020Lisbon Area, PortugalFast Track Training and Shadowing within Three Weeks
Full Autonomy within Six Months
Full EMEA Coverage
US Fedwire Markets: 6,055 Trades – $53,416 Bn
Average Daily Fail Total Trades: 5.08 Days
80% Daily Fail Trades Below $250 Mn
CAD Markets: 851 Trades - $32,689 Bn
Reduction EOC Debit Interests by 31% CIB Results:
Q1 2019 – CIB Revenue €3.0 bn (+3,5% vs Q1 2018) Q2 2019 – CIB Revenue €3.1 bn (+4.0% vs Q2 2018)
Q3 2019 – CIB Revenue €2.9 bn (+12.0% vs Q3 2018)
FYR 2019 – CIB Revenue €12.1 bn (+11.6% vs FYR 2018)
BNP ParibasGraduate Training Program | Banking Operations
Jan. 2020 - Jun. 2022Lisbon, PortugalIntuition Know-How:
Introduction to Financial Markets; Introduction to Derivatives; Introduction to Credit Risk; Business of Banking and Finance; Life of a Trade; ESG & SRI; Understanding Corporate Banking Business; Leadership; Fixed Income Strategies; Fixed Income Analysis; Economic Indicators; Economic Analysis; Finance Management, Financial Statement Analysis; Corporate Finance Modules:
Sustainable Finance - It's all about your business, Personal Development Plan, The Lean Startup Methodology, Learning Maximizing Productivity, BNP ESG Business Essentials Certifications:
Project Management Level 1; Project Management Level 2; Business Analyst First Steps; Introduction to Creative Problem Solving; Excel Fundamentals; Excel Intermediate; Excel Macros & VBA; Excel Advanced; PowerPoint Advanced, Design Thinking; Agile, Scrum and Hybrid - A Practical View; Sustainability Essentials for Business, Sustainable Innovation Summer Camp 2020; Train the Trainers; CIB and Business of Banking; Risk Control Strategies: Mindset of the CEO; Public Speaking; Public Writing; Mind Mapping; Six Thinking Hats; IFRS Fundamentals for Corporates; MO Teams; OneDrive; Navigating the Investment Bank, Power BI Desktop
Millennium Estoril OpenEvent Coordinator
Apr. 2022 - May. 2022Estoril, Lisbon, Portugal23 April - 01 May
Parking and Shuttles Coordinator
Supervising 3 Teams of Shuttles
NOVA IMS Information Management SchoolMaster Candidate
Sep. 2018 - Aug. 2020Lisbon Area, PortugalDevelopment and Implementation of Predictive Solution for the Banking Industry Topics:
Decision Trees
Machine Learning
Artificial Intelligence
Fixed Income Banking Operations
Compliance
CERCIAL VinhosHead Of New Business
Feb. 2019 - Jul. 2019Lisbon Area, PortugalCaves São João - Lua Cheia em Vinhas Velhas - Herdade dos Pegos Claros - Adega Camolas - Casa de Paços - Joaquim Arnaud Premium - Vale da Capucha - Herdade do Cebolal - Quinta do Lubazim - Quinta do Escudial - Antonio Madeira - Dorina Lindemann - Adega 23 - Ilha – Diana Silva Wines - Serra Oca : Quinta do Olival da Murta - Quinta da Côrte Outbound prospecting, acting as a wine ambassador to foster new relationships, track new business opportunities and develop new sales pipelines.
Profiling, prospecting and engaging customer accounts and evaluate the economic and cost-benefit of the partnerships.
Help identify, evaluate, negotiate, and manage the business relationships to build total customer engagement to the wineries.
Maintain the CRM system with all sales activities.
Support the objectives and interests of wineries’ allocations on a global basis. Results:
Partnership with BNP Paribas, Esqina Cosmopolitan Lodge and Grupo Champ - Clube Ferroviário
Creation of Wine Club database
Development of Export/Import strategy to U.S, UK, Nordic Area and Spain
Grupo Capricciosa - Pizzas ArtesanaisHead Of Procurement
Jan. 2018 - Oct. 2018Lisbon Area, PortugalResponsible for ongoing management of purchasing strategy and activity and for ensuring optimal supplier performance and price. Responsible for managing relationships and negotiating with key suppliers at a senior and strategic level, input and hold responsibility for purchasing and cost estimating budgets.
Develop and implement a strategy to ensure the function is operating in line with the objectives of the business to add value, mitigate supply chain risk and deliver cost savings.
Develop and maintain strategic supplier relationships and manage the development of contracts, contractual relations and contract management to deliver continuous improvement in the delivery of goods and services by the supply base.
Develop, implement and maintain a supplier relationship and evaluation process to measure effective supplier performance and compliance
Forecast price and market trends to identify changes in balance in buyer-supplier power.
Lead and manage a team of Warehouse managers to deliver the appropriate support to the business to ensure operational and business development objectives are met. Work alongside the senior management team in contributing to overall business objectives. Results:
Developed standard operations procedures for inventory management
Determined food controlling indexes across 12 food outlets in Lisbon
Implemented renegotiation strategy with suppliers to the goal of saving €1M+ within two years
Grupo Capricciosa - Pizzas ArtesanaisFood and Beverage Controller
Dec. 2017 - Oct. 2018Lisbon Area, PortugalRecording of Food and Beverage Costs
Adhering to all cost control procedures
Updating costings
F&B revenue, financial operational impact and cost audits
Reviews purchasing methods for all F&B items
Ensures compliance with documentation/authorisation processes
Processes Food & Liquor accruals
Monitor inventories of Food & Beverage to increase inventory turnover
Participates in month end reporting procedures F&B stocks
Perform ERP Omnia/Primavera data forensics and mergers
Develop and monitor ERP Omnia/Primavera training sessions
Improve ERP Omnia/ Primavera user interface and data management
Design and implement procurement database for ERP PHC Results:
Implementation of ERP Omnia / Primavera Coding Tracking System - Reduction from 70 % to less than 5% errors within six weeks.
Inventory Stocks Analysis and Turnover within ten days of the beginning of the month.
Standardization of order sheet across all food outlets
Liana EstatesManagement Trainee
Oct. 2016 - Sep. 2017Napa, CaliforniaLisa and Ariana Peju acquired Liana Estates in March 2016. I was involved in the opening (October 2016) and year one of the operations. During my internship, I worked in Sales and Marketing, Events, Tasting Room and Customer Service. KSA developed during this phase:
Exceptional Wine knowledge (Chardonnay, Chemin Blanc, Pinot Noir, Orange Muscat, Merlot, and Viognier) Sales Customer Service
Introduction and Development of Interactive Winery Experiences.
Work with TPA such Platypus, Napa Valley Wine
Tours, and Limo Drivers
Guest Engagement at Tasting room and Events
Emphasis on service, hospitality, and logistics
skills.
Holistic Tours Lifetime Sales (as of September 2017) - $32,319.21
Average Sales per Person Monthly - $124.30
Top 4 2016/2017 Sales Channels San Francisco Magazine - Best of 2017 Award
Liana EstatesHospitality Associate
Mar. 2017 - Aug. 2017Napa, CaliforniaSales tactics through a variety of channels as well as marketing channels including electronic and print. Day to day operations may include assisting Tasting Room and Interim General Manager with customer service, events, membership sales, orders, shipments with regards to state compliance regulations, and maintaining our current Wine Club database.
Participate in developing new and enhancing existing wine club and phone sales programs enticing customers to join as well as increasing member loyalty and experience, using sales, marketing, and customer service interactions.
Assist staff with AMS (Advanced Management Systems) and will be able to learn about financial aspects of Winery Operations.
Assist the Director of Hospitality with the process of building new business, by doing research on competitors in the area, implement logistics routines and build an upcoming summer events program.
Develop learning opportunities such as up-selling wine, creating community relationships, completing and distributing site alerts, inventory allocation, and budgeting information, preparing bids for clients and working closely with heads of departments.
Implementation and development of Square POS, Yelp Reservations and Waitlist Me in the tasting room and outreach events.
Liana EstatesTasting Room Ambassador
Mar. 2017 - Aug. 2017Napa, CaliforniaExceptional wine knowledge, sales ability, and guest service skills.
Ability to build and maintain relationships with guests in a short period through interactive winery experiences.
Work with TPA such Platypus, Napa Valley Wine Tours, and Limo Drivers
Guest engagement at tasting room and events
Emphasis on service, hospitality, and logistics skills.
Provide holistic experience and tours. 2nd Sales Person July 2017 - $19,110.41
Liana EstatesEvents Associate
Mar. 2017 - Jun. 2017Carneros, CaliforniaLearn and manage event process from booking to execution including working with other departments and the culinary team.
Be involved in day-to-day operations such as hands-on training in the logistical operation of executing an event, meeting clients during booking, pre-planning and event phase of the process, working with other departments to ensure all items for the event are secured as well as assisting in events set up and break-down.
Assist the company with the process of building an experience department on a new site, doing research on competitors in the area, implement logistics routines and help build an event program.
Develop learning opportunities such as up-selling wine, creating community relationships, completing and distributing site alerts, BEOs, and budgeting information, preparing bids for clients and working closely with third party partners.
Shadow the culinary team to learn how to prepare cheese plates and other food and beverage offerings, safety and company procedures, wine pairings and analysis of event profitability.
Participate in outreach tasting events/ pouring events.
Peju WineryManagement Trainee
Sep. 2016 - Sep. 2017Rutherford, CaliforniaThe internship at Peju Province Winery consisted of a one-year experience, where I was involved in four different departments - Sales and Marketing, Vineyard Management, Production and Tasting Room. During the time, I always commit myself to continue my personal development by cross-functional activities and write a deep-insight internship report as part of my post graduate diploma. KSA's developed during this phase:
Exceptional Wine Knowledge (Napa Reds/ Bordeaux Blends)
E-Marketing & Consumer Path to Purchase
Resolve customer concerns, update wine club information, process orders and upsell pre-club orders. Schedule private tastings and smaller event requests, and retain wine club members. Capture prospect interest in unique events and send contracts of interest and information to corporate and large events department. Data forensics in AMS: merge retail tasting room orders with wine club accounts to create more accurate lifetime value metrics for marketing initiatives. Correct tasting room transactions in real time for wine educators. Manage “hot phones” during flash and pop-up marketing campaigns. Work with tasting rooms, director to consumer, shipping and hospitality managers to ensure the integrity of tasting room transactions and to guarantee safe transfer of clients from tasting room to the wine club.
Track and resolve the internet, tasting room, and wine club issues with the goal of improving customer relationships. Train interns and new hires on AMS/Outlook/Square/Reserve Interactive/Waitlist Me applications and best practices. Results:
Lifetime Sales (as of September 2017) - $282,974.79
Yearly Goal Achieved Two Months ahead of End of Year - $250.000 in 12 Months
Average Sales per Person Monthly - $221.59
Top 12 2016/2017 Sales Channels First Class mention in the User Development of Reserve Interactive
94/100 Internship Report Final Grade
Peju WineryTasting Room Ambassador
May. 2017 - Aug. 2017Rutherford, CaliforniaExceptional wine knowledge, sales ability, and guest service skills.
Ability to build and maintain relationships with guests in a short period of time through interactive winery experiences.
Guest engagement at tasting room and events
Emphasis on service, hospitality, and logistics skills.
Peju WineryHospitality Associate
Mar. 2017 - Aug. 2017Rutherford, CaliforniaSales tactics through a variety of channels as well as marketing channels including electronic and print. Day to day operations may include assisting Tasting Room and Interim General Manager with customer service, events, membership sales, orders, shipments with regards to state compliance regulations, and maintaining our current Wine Club database.
Participate in developing new and enhancing existing wine club and phone sales programs enticing customers to join as well as increasing member loyalty and experience, using sales, marketing, and customer service interactions.
Assist staff with AMS (Advanced Management Systems) and will be able to learn about financial aspects of Winery Operations and Wine Compliance.
Support the Tasting Room Manager and Assistant Tasting Room Manager overseeing and training to a team of 10 Wine Ambassadors and 4 Guest Service Assistants.
Assist the Director of Hospitality with the process of building new business, by researching competitors in the area, implement logistics routines and create an upcoming summer events program.
Develop learning opportunities such as up-selling wine, building community relationships, completing and distributing site alerts, inventory allocation, and budgeting information, preparing bids for clients and working closely with heads of departments.
Implementation and development of Square POS, Yelp Reservations and Waitlist Me in the tasting room and outreach events.
Organizing and providing logistic support to Alan's Cabernet Cabaret Tour 2016 and 2017 - Texas, Bay Area, North Carolina, Texas, Los Angeles, Illinois, Colorado and Texas. Alan's Cabernet Cabaret Tour 2017 in Colorado:
$30,000.00 in sales.
$5,000.00 average per day sales
$454.00 average case sale
66 cases sold
11 case daily average.
140 new devotees of Peju. Alan's Cabernet Cabaret Tour 2017 in Texas:
$55,000.00 in sales
Peju WineryEvents Associate
Mar. 2017 - Jun. 2017RutherfordLearn and manage event process from booking to execution including working with other departments and the culinary team.
Be involved in day-to-day operations such as hands-on training in the logistical operation of executing an event, meeting clients during booking, pre-planning and event phase of the process, working with other departments to ensure all items for the event are secured as well as assisting in events set up and break-down.
Assist the company with the process of building an experienced department on a new site, doing research on competitors in the area, implement logistics routines and help build an event program.
Develop learning opportunities such as up-selling wine, creating community relationships, completing and distributing site alerts, BEOs, and budgeting information, preparing bids for clients and working closely with third party partners.
Shadow the culinary team to learn how to prepare cheese plates and other food and beverage offerings, safety and company procedures, wine pairings and analysis of event profitability.
Participate in outreach tasting events/ pouring events:
Taste of the Bay 2017
Yountville Live 2017
North California Concierge Association (NCCA) 2017
Rutherford Dust Society 2017
Ritz Carlton Residences - San Francisco
Implementation and development of event lifecycle using Reserve Interactive, a cloud base Software for catering, event management, dining reservations and table management.
Peju WineryVineyard Management Trainee
Jan. 2017 - Mar. 2017Pope ValleyLearning the main aspects of vineyard management and get hands on training on seasonal tasks, including learning about the principles and practices of canopy management, improvement of wine grape quality, pruning and suckering and observing viticultural practices in American Vineyards. Persephone Vineyard is located in Pope Valley
Purchased: 1996 The Peju family named the vineyard Persephone after the Goddess from Greek mythology.
Total Acres: 350 Acres Planted: 130
Appellation: Napa Valley
Varietals Planted: Cabernet Sauvignon cloned from the H.B. Vineyard, as well as Cabernet Franc, Merlot, Syrah, Petit Verdot, Sauvignon Blanc, Chardonnay and Zinfandel. Vineyard Elevation: 715 ft.
The property has three irrigation ponds and two wells. Persephone Vineyard enjoy the same careful attention to viticulture as the Rutherford Estate. The vines trellised to vertical shoot position and crop yields are kept low.
The cooler springtime temperatures in Pope Valley necessitate frost protection at the vineyard—unlike Rutherford—and summer’s heat means irrigation is required.
Peju WineryWine Club Associate
Oct. 2016 - Mar. 2017Rutherford, CaliforniaSales average over $1,800 per day in revenue generation in three months of employment.
Sales tactics through a variety of channels as well as marketing channels including electronic and print. Day to day operations may include hands-on training in assisting Wine Club, the Internet and Direct to Consumer sales with customer service, events, membership sales, orders, shipments with regards to state compliance regulations, and maintaining our current Wine Club database.
Participate in developing new, and enhancing existing wine club and phone sales programs enticing customers to join as well as increasing member loyalty and experience how interactions of sales, marketing, and customer service are coordinated between this department, Tasting Room, and Events. Hands-on training on our AMS computer system and will be able to learn about financial aspects of Direct to Consumer Sales. Map the consumer journey for Peju Winery.
Organizing Alan's Cabernet Cabaret Tour 2016 to Texas
Assist with the AMS training of Interns and Employees Generated more than $204,000 in Sales ($204,274.11)
Top 12 Salesperson from September 2016 to March 2017
Top 18 Salesperson from January 2016 to March 2017
3rd Best Sales Channel in December 2016 ($77,706.24)
6th Best Sales Channel in March 2017 ($60,154.44) The 2016 Year in Review
Direct to Consumers Department increased by 4.6 %
Wine Club finished up by 4.8%
Peju WineryProduction Intern
Sep. 2016 - Nov. 2016RutherfordHarvest 2016 in Production and Vineyard
Overall Activities in the Winery
Glion Institute of Higher EducationStudent Event Volunteer
Aug. 2015 - Jan. 2016London, England, United KingdomEvents:
Student Welcome Day
International Counsellor Forums
Cultural Fair
Meeting and Greeting VIPs
Glion Open Days
Individual tours of the campus for guests
Other activities where applicable Guest Relations: Leading Tours, Speaking During Presentations, Interaction with Guests and Potential Students and Providing General Support. F&B / Service: Operations, F&B, Service
Traduz-meIndependent Business Owner
Sep. 2012 - Aug. 2015Lisboa e Região, PortugalTechnical Translation Texts and Articles from English to Portuguese: Harrison's Principles of Internal Medicine
Harvard Library
Boston Medical Library
Milton S. Eisenhower Library
American Association of Blood Banks (AABB)
International College of Craniomandibular Orthopedics (ICCMO)
American Journal of Orthodontics and Dentofacial Orthopedics (AJO-DO)
University of Granada
Clube de Rugby São MiguelUnder 14 Assistant Coach
Aug. 2012 - Jul. 2014Lisboa e Região, PortugalContributed to the development and delivery of coaching sessions, and traveled extensively to provide individual players and teams with the techniques, tactics, and strategies to excel in the game of rugby during nationwide friendly hospitality and competitive sporting events: • Engaged and built relationships with the players, Coach, Team Manager, and other staff
• Provided expertise during team meetings and team selections • Analysed and performance assessed each player and game and provided constructive feedback • Conducted specialist skills-building sessions for the team (Forwards, Backs, Kickers)
• Adapted guidance across all levels of capability: FPR (Portuguese Rugby Federation Union) and ARS (Portuguese Southern Rugby Association) staff and officials, and produced progress reports
• Encouraged a team spirit and a culture of best practice self-discipline, self-reliance, initiative • Ensured team member compliance with health, safety and fitness policies
• Developed and implemented a Team Book as well as Code of Rugby
Restaurante Navios no TejoWaiter
Aug. 2012 - Jan. 2013Lisboa e Região, PortugalProviding excellent customer service to ensure satisfaction
Taking customer orders and delivering food and beverages in a timely fashion
Making menu recommendations, answering questions and sharing additional information upon request
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