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Network Power<100 people
Roles
💸50%
Marketing
✨50%
Business Owner
📝50%
Influencer or Blogger
Geos
Work Background
Orion Travel Insurance CompanyCustomer Service Advisor
Oct. 2023Ontario, Canada
Orion Travel Insurance CompanyClaims Coordinator
Oct. 2022 - Dec. 2023Toronto, Ontario, CanadaAssisting our clients with the Best claim process and customer service available everyday
Orion Travel Insurance CompanyCustomer Service Advisor
Mar. 2014 - Oct. 2022RichmondhillResponsible for reporting and conduct technology testing & provide clerical and phone support as needed business to business. As a senior member of the Helpdesk team, we work with our clients to provide quotes for medically underwritten travel policies. Customer Service Advisor for the Help Desk team at Orion Travel Insurance Company (a subsidiary of CAA Club Group of Companies);
Provide superior customer service in a call-centre environment;
Assist Travel Agents, Member Service Consultants and partners, from all over Canada, with all inquiries regarding policy wording interpretation, practices and procedures, medical questionnaires and requests for cancellations, extensions and/or exceptions;
Solve and/or escalate any Agent, Consultant or client issues, including technical, financial and user difficulties; Work closely with the Orion Business Consultants team regarding product inquiries and processes, and user-experience questions and concerns;
Handle and process Individual Medical Underwriting (IMU) quotes and policies for internal and external clients seeking qualification for emergency medical insurance;
Conduct scripted medical interviews with clients to approve and process Individual Medical Underwriting plan coverage.
Eat Drink & Be MellieFreelance Writer
Jan. 2011Toronto, ON
Eat Drink & Be MellieFood & Beverage Blogger
Jan. 2011 - Oct. 2022Toronto, ONI am and food and beverage blogger. I write reviews on food and drinks i have sampled, as well as provide recipes and photos of my own creations. Plus keep all the locals up to date with all food and beverage events in the surrounding area. Any events & restaurants I go to and beverages I try will be mentioned on here. I share my opinion, and it's just mine. I take all my own photos and do not have anyone helping me in the kitchen or on the job. I will also post great products I find, recipes and even some Chefs that catch my eye. You will also see I am a home cook and love taking inspiration from the Michelin star restaurants and making it for my family. Please feel free to contact me if you want me to come to your event/restaurant or try your products. https://www.instagram.com/eat.drink.bee.mellie/ https://www.facebook.com/Eat.Drink.and.Be.Mellie/ Tweet- @Eat_Drink_MelBe
CUMISTele Underwriter
Aug. 2007 - Aug. 2013Burlington, OntarioSet up file to be ready to question all required information and determine what is required based on amount of $ being insured and the type of insurance. Interviewed applicants on entire medical history documented electronically conversation and questioned further to help determine and risk factors. Check all previous files for medical history to make sure the client has disclosed all information. Answer any questions or concerns from the customers. Have work reviewed by call audits and sent to senior medical underwriting to review and make decision on approval or deny applications.
Corporate Express Promotional MarketingMerchandise Assistant
Jul. 2006 - Aug. 2007Mississauga, OntarioI would Create and fax new business notification letters to new and existing customers
- Request samples and do follow up calls on products for presentations
- Assist Merchandiser with sourcing products for new client catalogs
- Tag new products and samples as they arrive for photography and client presentations
- Audit orders and requests by ensuring all paperwork is complete and no required information is missing.
-Responsible for coordinating and liaising with other key team members in various departments to ensure timely launch of programs and catalogues
Shepell.fgiClinical Services
Jun. 2003 - Jul. 2006Mississauga, OntarioAssist the counselor network with all administrative concerns, acting as "first contact" to Shepell-fgi's South West and GTA Region Counselor network
- Organize, schedule and complete appointments with regional counselors to coach and monitor their billable hours
- Complete all Utilization and Case load reports for the region on a monthly basis
- Work closely with recruiting and regional manager to determine if and where additional staffing is required
- Complete all Data Entry and Data Verification of counselors Clinical Files
- Review and audit clinical files to ensure they adhere to confidentiality regulations - Determine counselor trends and areas of improvement for the counselor's administrative work. Relay information to Regional manager for supervision. - Ensure counselors are coached to strengthen their administrative skills in monthly or bi-monthly telephonic meetings. Address all administrative concerns flagged by the Regional Manager of the area.
- Manage and track specialized corporate accounts using reporting system and spreadsheets
- Review, Approve and Process billed time and counselor payments. Complete the invoice from receipt of payment request straight through to time of payment issue. - Investigate lost or delayed payments as required
- Provide back up to other administrative departments at FGI, as requested, including call center, account management, client care, and global clinical services.
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