GoDaddyTechnical Support Consultant
Jun. 2019 - Apr. 2021Bogota, D.C., Capital District, Colombia- Expert Technical Support: Deliver unparalleled technical support to Brazilian customers for a wide range of hosting products, including Website Builders, cPanel, Plesk, Wordpress, VPS, Dedicated Hosting, Professional Email, Office 365, Domain Management, Website Security, and Digital Marketing.
- SEO Configuration: Provide SEO configuration assistance, ensuring that customers' online presence is optimized for search engines.
- SSL TLS/SSL Configuration: Configure SSL/TLS settings for hosting services to enhance website security and data protection.
- Knowledge on DNS.
- Spinselling: Employ spinselling techniques to assist customers in identifying additional services that complement their existing solutions.
- KPI Adherence: Guarantee that our service delivery consistently meets Key Performance Indicators (KPIs), ensuring a high level of customer satisfaction.
- Digital Business Promotion: Educate customers on leveraging digital tools to effectively promote their businesses online, helping them harness the power of the internet.
- Product Knowledge: Maintain a solid understanding of GoDaddy's product portfolio and customer services, enabling the provision of accurate and comprehensive assistance.
- Documentation: Create thorough and accurate records of customer interactions, maintaining organized accounts and detailed notations as needed.
- Customer Satisfaction Initiatives: Actively engage in activities designed to enhance customer satisfaction and contribute to improved business performance.
- Digital Marketing Expertise: Leverage knowledge of tools such as Google Analytics, Google AdSense, and Social Media Ads to provide advanced support and guidance.
- API Integration: Assist customers in connecting various APIs to their hosting services, enhancing the functionality and capabilities of their online presence.