TEIA TechnologiesCo-Founder & CEO
Jan. 2013 - Dec. 2021Milan Area, ItalyTEIA is a company established in early 2013, whose core business consists of developing custom solutions for Social-CRM, by leveraging on a combination of Big Data (grabbing, representation and analysis) and Artificial Intelligence (machine learning technologies, cognitive computing, statistical correlation and semantic and morphological techniques, text mining, predictive algorithms). TEIA is built around individuals: mutual sharing and cross-pollination are company’s bread and butter, whereas state of the art technologies and cutting-edge solutions represent the pillars of its approach to markets. In an era of overflowing information (mostly unstructured), TEIA’s platforms process social media and digital data to deliver a clear understanding on the nature of conversations, with over a 90% correlation to human derived results, and to provide consumer insights to be turned into business actions, then using post-action feedback to measure relevant effectiveness. This leads to getting punctual answers to several key questions, on how consumers feel about brands and products and what complaints they have, why they choose other brands and what are the most important factors to them when choosing a product or a service, who are the most influential individuals in a given intercepted cluster (and whether to consider and treat them like advocates or detractors). TEIA’s solutions portfolio lies on the following bricks:
• Monitoring & Trend Detection
• Opinion Analysis
• Clustering
• User Profile Enrichment
• Custom Content & Data Augmentation TEIA’s proposition naturally serves a wide array of use cases, from brand protection and reputation to product and service positioning, from customer service to campaign monitoring and predictive modeling, and it’s totally multi-player and cross-Industry.