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United Kingdom
Work Background
Sand CherryConsultant
May. 2022Powered by real results. Sand Cherry is more than just a team of experienced consultants who can help solve your most complex business problems – we are YOUR team and we’ve got your back. We are an award-winning consultancy with a proven track record of successfully implementing solutions that leverage thought leadership, agile methodologies, digital competencies, and change management solutions, coupled with a data-infused culture. Our teams combine expertise and deep experience in market strategy, data analytics, project management, and customer experience to design and launch innovative solutions that optimize multichannel sales, launch new products, improve operations, and most importantly enhance the customer journey. We support leading companies in technology, media, telecommunications, healthcare, hospitality, candidate sourcing, and the investment community and more. At Sand Cherry, we pride ourselves on building authentically good relationships with our clients, delivering real business results, and leading with smart "roll-up-your-sleeves" execution.
G4SDirector, Digital Transformation
Apr. 2019 - Oct. 2021Jupiter, FloridaLed and managed strategic and transformative initiatives tied to people, process, and technology across G4S Americas Region. Project themes included:
- Digital Transformation
- Scalability Assessments
- Business System Implementations
- Process Design and Change
- Standards Implementation Developed and implemented global innovation and product management pipeline and process.
Questful ConsultingFounder, Managing Consultant
Jan. 2014West Palm Beach, Florida AreaWorking with leaders of mission-driven companies to:
- Align mission to strategy
- Uncover and remove barriers to mission success
- Scale to increase positive impact
York Risk Services GroupSenior Project/Program Manager - Consultant
Oct. 2012 - Mar. 2019Roseville, CALed multiple high-profile, complex business system migrations, acting as Program and Project Manager, SME, and trusted advisor to C-level executives.
Rezolve Group, Inc.Product Development Manager - Student Aid Services
Nov. 2008 - Jul. 2012Sacramento, CAOnboarded and managed client relationships with annual revenue totaling over $4.5M
Redesigned client on-boarding process and Estimated Award Packet development process, reducing labor effort by 20% and duration by over 75%
Vinewood VenturesCEO/Real Estate Developer
Nov. 2006 - Nov. 2008Roseville, CAVinewood Ventures has holdings and activities in real estate development and investment, architectural design, and early stage/small business investment.
IBM Business Consulting ServicesConsultant
Jun. 2004 - Sep. 2006Fairfax, VAAdvised healthcare and public utility clients regarding IT and business process improvement.
IndependentIT Consultant
Mar. 2001 - Aug. 2003Roseville, CAProvided IT support, deployment, and strategy services to organizations ranging from small businesses to large organizations. - Decreased one client’s support response time by over 60% for one client by designing and implementing a centralized support process
- Personally trained over 200 Learning Management System users in four months for the Transportation Security Administration
Volt Services GroupHelp Desk Manager
Mar. 2000 - Nov. 2001Roseville, CAManaged team of 85 technicians providing support to 25,000 Hewlett Packard employees.
- Increased overall call center issue resolution by 5% by leading the formation of dedicated messaging support team.
- Cut help desk labor costs by 9% by integrating three teams, eliminating a minimum staffing requirement and allowing attrition to reduce the team size.
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