Marvin Mncwabe - Digital Copywriter, Freelance

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Work Background

OLIVER+Freelance Copywriter

Jan. 2023London Area, United Kingdom · RemoteResponsible for developing and writing monthly content plans in alignment with brand messaging, content, and messaging objectives; that align with stakeholder goals and campaigns and online brand management with the online community across social media platforms.

YuppiechefFreelance Copywriter

Oct. 2022 - Jan. 2023Cape Town, Western Cape, South Africa

AMAKA StudioSocial Media Strategist

Aug. 2022 - Sep. 2022London, England, United Kingdom

V&A WaterfrontSocial Media Manager

Aug. 2020 - Jul. 2022Cape Town, Western Cape, South AfricaSocial Media strategy including content pillars, visual guidelines and best practices in alignment with brand and marketing objectives. Create monthly content calendars which are engagement focused; providing value and elevates the customer experience. Community management, troubleshoot queries and manage online competitions. Learning & development: Build support systems to digitally enable team and tenants, through mentorship and skill sharing and knowledge with enhanced ways of working to implementation of best practices. Social Media Listening: Using reporting and analytical tools for reporting on campaign and always on content, in accordance to latest trends and forecasts.

M&C Saatchi AfricaSocial Media Manager

May. 2019 - Jun. 2020Cape Town Area, South AfricaExtensive experience in content management with a flair for copywriting. Ability to deliver & brief creative content (text, image and video). Solid knowledge of SEO, keyword research and online marketing channels. Excellent communication skills analytical and multitasking skills.

OgilvyCopywriter

Aug. 2018 - May. 2019Johannesburg Area, South AfricaSkills: Interpersonal Communication · Writing · Web Content Writing · Digital Marketing

OgilvyCommunity Manager & Content Writer

Jan. 2018 - Jul. 2018Durban Area, South AfricaManage social media platforms: Conceptualize & create content, brand voice pillars to align with monthly objectives and campaigns. Community Management & troubleshoot queries, campaigns & competitions. Reporting on analytics and forecasts in relation to current trends. Conceptual research & writing for campaigns across radio, digital and television.

Gorilla Creative MediaCommunity Manager & Content Writer

Dec. 2015 - Dec. 2017Durban Area, South AfricaConceptualize, ideate and rollout monthly content calendars that align to, brand voice & content pillars that align with monthly objectives and campaigns. Engage and manage online audiences across social media platforms; respond to comments, inboxes and troubleshoot queries and run online competitions. Research for strategic and creative opportunities for brand connectivity across different cultures and continents. Plan and write monthly blogs that align with brand messaging through content pillars and brand voice for digital mediums. Monthly reporting on analytics and trends in relation to brand objectives.

FabroSanz Creations Store Manager, Stylist and Visual Merchandiser

Jul. 2015 - Dec. 2015Durban Area, South AfricaAssist in website and database design, implementation, and maintenance to ensure website marketing and enable website research Maintain display and merchandise the store, also window displays Activating the brand through integrated programme plans driven by the marketing strategy and in line with key stakeholder projects. Marketing and Brand key activation management Social media management and strategy Identifying strategic media, PR partnerships and thought leadership to extend the company’s key projects, campaigns and other initiatives Daily and weekly reports of stock and sales, to relevant shareholders.

Vim and Verve CollectionStore Manager and Visual Merchandiser

Apr. 2015 - Jul. 2015Durban Area, South Africa Managing stock levels and analyzing sales figures and compiling relevant reports in accordance  Forecasting future sales and using the information to interpreting trends. Organizing special promotions, displays and events through company social media platforms.  Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;

Lush Fresh Handmade Cosmetics South AfricaSales Assistant and Store Trainer

Mar. 2014 - Apr. 2015Durban Area, South AfricaIntroducing customers to the brand and making consultations for customers to the relevant customer needs. Facilitating and planning training sessions related to brand, product and store operations. Working the till, daily cash up and banking of monies from the previous day of trade. Merchandising and participating in stock take and delivery each month.

Channel Construction (Pty) LtdReceptionist

Jun. 2013 - Mar. 2014Maydon Wharf area, Durban, South AfricaAnswer telephone; screen and direct calls, providing relevant information to the callers. Query handling from the public and clients General administrative and clerical support- filing, faxing, emailing and scanning. Capturing of timesheets for all blue collar workers. Compiling and submitting labour documents and labour costing to HR and Costing Clerk and also editing QCP documents under the supervision of the QA/QC Manager.

Noyaba Glass and AluminiumAdministrator

Jun. 2012 - May. 2013Pietermaritzburg Area, South AfricaHandled all administrative queries and issues pertaining to customer's invoices, quotes and reciepts for paymnets. Also dealt with placing of orders from suppliers and ensuring all ordered stock is delivered on time and relevant documentation, being delivery notes are filed in a legible condition. Handled any potential clients, telephonically and face-to-face, providing relevant information in terms of pricing in a timeous and professional manner.

Buddys Designated DriversCustomer Care Consultant

Feb. 2012 - May. 2012Durban Area, South AfricaFacilitating and recording all telephonic bookings for clients in relation to being driven home. Inbound sales to potential cleints that are interested in the product and would like to know more. Capturing new clients and secondary memebers that have joined Buddys. Ensuring all the drivers are compliant to the regulations and code f conduct expected of them when on duty.

The UnlimitedLegal and Compliance Administrator

Oct. 2011 - Feb. 2012Hillcrest DurbanAdminister and manage customer account activations through the effective receipt, checking, storage and processing of customer FICA documentation and administer non - personalised card allocation to customer. Also ensuring customer compliance in relation to FICA and banking legislation.

The UnlimitedCustomer Care Representative

Aug. 2010 - Oct. 2011Hillcrest, DurbanEnsure all queries are atteneded to and resolved within target objectives. Offer execellent customer service to all subscribers. Seek feedback from clients, stakeholder and continously seek innovative ways to improve quality and customer service. Ynderstand customer needs, provide input into development, fine tuning of systems and processes accordingly.

match event servicesCustomer Consultanr

Mar. 2010 - Aug. 2010Durban Ticketing Center- SuncoastPrinting of match tickets; assisting with the routes leading to the stadium and fan festivals. Trouble shooting; assisting with escalated queries in relation to ticket purchases and validation of bulk purchases, following specific teams.

big mouth promotionsPromoter

Aug. 2008 - Dec. 2008Sales and marketing of current products. Alcoholic brand promotion, in store set up and customer interaction. Respective product brand management.