Requests
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Work Background
ch-aviationBusiness Jets Data Researcher
Mar. 2023 - Nov. 2024Belgrade, Serbia• Conducted in-depth research, enhancing reports on global business jets
ownership.
• Developed a robust database, delivering valuable insights for client
decision-making.
• Executed weekly QA checks, ensuring data integrity and readiness for
production.
• Boosted client satisfaction through timely and accurate reporting of
industry trends.
HyperopticSubject Matter Expert
Oct. 2022 - Mar. 2023• Utilized Tableau, OSS, and JIRA for data sourcing, analysis, and report creation, contributing to operational efficiency
• Updated and distributed weekly reports, fostering effective communication with contractors
• Trained senior coordinators and managed KPI reports to enhance team performance
Hyperoptic Ltd.Senior Civils Coordinator
Aug. 2020 - Oct. 2022Belgrade, Centralna Srbija, Serbia• Daily tickets processing in JIRA ticketing system and task management in OSS • Scheduling and prioritizing civils jobs on Infinity platform
• Raising tickets to IT and Solutions teams in JIRA for various improvements of OSS implementation in Civils Team daily operations
• Set up and implementation of original Civils Team SOP’s creation • Creating PPT manuals for various Civils Team procedures and distribution to respective teams
• Daily communication with coordinators, ADM’s and PM’s for assigned Hyperzones and BAU team
• Interviews and training for new employees
• Optimizing service delivery through daily communication with contractors
• Raising permit requests in accordance with Council’s requirements and cooperating with Permits team
• Communication with TM company and scheduling Traffic Management field jobs
• Creation of various custom reports as requested by management
Hyperoptic Ltd.New Build Services Coordinator
Sep. 2018 - Aug. 2020Belgrade, SerbiaData base management and implementation
Setting up quarterly and weekly reporting systems
Classification of Tableau sourced data for reporting purposes
Daily communication and management of Engineers in field
End to end coordination of fibre delivery
Observing tight deadlines for service delivery (FOD - First Occupancy Date)
Raising and resolving tickets in Jira ticketing system
Determining various procedures and creating PPT presentations with clear step-by-step instructions
Data management on SharePoint
NCR CorporationAccount Support Analyst
Jul. 2017 - Aug. 2018Belgrade, SerbiaMonitoring work orders for Customers and tracking the service process
Observing SLA compliance
Logistics and part delivery monitoring
Filtering and creating daily reports in SAP EDW tool
Creating custom reports at request
Single point of contact for external Customers
Onboarding procedures for Customers and checking documentation
Monthly and quarterly meetings with the Customers and management
Creating monthly PPT presentations with statistics and presenting the data to the Customers
Tools used: Oracle ES, LIM, Tableau
NCR CorporationField Service Coordinator
May. 2015 - Jul. 2017Belgrade, SerbiaOrganizing and balancing the workload for Customer Engineers in order to fulfill the contractual agreement for NCR clients.
Parts ordering and communication with Logistics department.
Full administration of work orders.
Call management and written correspondence with all teams involved in the service delivery process.
EmiratesCabin Crew
Mar. 2009 - Dec. 2014Following and implementing Safety Emergency Procedures
Providing first aid (if needed)
Observing any possible security threats
Providing on board service and assistance
Italian Restaurant AmiciRestaurant Manager
Jan. 2008 - Feb. 2009Belgrade, SerbiaManaging a team of 12 employees
Creating work schedule
Daily revenue management
Overseeing guest satisfaction Daily revenue management
Requisition and stock take
Park HyattCaptain
Sep. 2007 - Dec. 2007Dubai, United Arab EmiratesManaging a team of 22 people in a 24hrs operation
Observing and maintaining Hyatt service and grooming standards
Daily reports, revenue filing and requisition Employee performance review
LenôtreHuman Resources Officer
Jan. 2007 - Sep. 2007Dubai, United Arab EmiratesData management for over 200 employees, in 4 outlets and the CPU
Employee recruitment process in accordance with the UAE labor law
Employee documentation management, following up with work permits and residence visa validity Point of contact for staff accommodation land lords
Creating employee satisfaction surveys
Creating training program for all employees, with Lenôtre standards in mind
LenôtreRestaurant Manager
Sep. 2006 - Jan. 2007Abu Dhabi, United Arab EmiratesManaging a team of 16 people
Daily revenue management and requisition orders
Overseeing pre-opening team, organizing all the pre-opening procedures with the HQ in Dubai
Point of contact for the Mall management (the restaurant was located in a shopping mall)
Creating stock take lists for monthly check-ups
Training the employees and making sure the franchise standards are being followed
Making contact with the local suppliers
Organizing banquet functions and cooperating with the catering team
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