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Work Background
Business Jets Data Researcher
ch-aviationBusiness Jets Data Researcher
Mar. 2023 - Nov. 2024Belgrade, Serbia• Conducted in-depth research, enhancing reports on global business jets ownership. • Developed a robust database, delivering valuable insights for client decision-making. • Executed weekly QA checks, ensuring data integrity and readiness for production. • Boosted client satisfaction through timely and accurate reporting of industry trends.
Subject Matter Expert
HyperopticSubject Matter Expert
Oct. 2022 - Mar. 2023• Utilized Tableau, OSS, and JIRA for data sourcing, analysis, and report creation, contributing to operational efficiency • Updated and distributed weekly reports, fostering effective communication with contractors • Trained senior coordinators and managed KPI reports to enhance team performance
Senior Civils Coordinator
Hyperoptic Ltd.Senior Civils Coordinator
Aug. 2020 - Oct. 2022Belgrade, Centralna Srbija, Serbia• Daily tickets processing in JIRA ticketing system and task management in OSS • Scheduling and prioritizing civils jobs on Infinity platform • Raising tickets to IT and Solutions teams in JIRA for various improvements of OSS implementation in Civils Team daily operations • Set up and implementation of original Civils Team SOP’s creation • Creating PPT manuals for various Civils Team procedures and distribution to respective teams • Daily communication with coordinators, ADM’s and PM’s for assigned Hyperzones and BAU team • Interviews and training for new employees • Optimizing service delivery through daily communication with contractors • Raising permit requests in accordance with Council’s requirements and cooperating with Permits team • Communication with TM company and scheduling Traffic Management field jobs • Creation of various custom reports as requested by management
New Build Services Coordinator
Hyperoptic Ltd.New Build Services Coordinator
Sep. 2018 - Aug. 2020Belgrade, SerbiaData base management and implementation Setting up quarterly and weekly reporting systems Classification of Tableau sourced data for reporting purposes Daily communication and management of Engineers in field End to end coordination of fibre delivery Observing tight deadlines for service delivery (FOD - First Occupancy Date) Raising and resolving tickets in Jira ticketing system Determining various procedures and creating PPT presentations with clear step-by-step instructions Data management on SharePoint
Account Support Analyst
NCR CorporationAccount Support Analyst
Jul. 2017 - Aug. 2018Belgrade, SerbiaMonitoring work orders for Customers and tracking the service process Observing SLA compliance Logistics and part delivery monitoring Filtering and creating daily reports in SAP EDW tool Creating custom reports at request Single point of contact for external Customers Onboarding procedures for Customers and checking documentation Monthly and quarterly meetings with the Customers and management Creating monthly PPT presentations with statistics and presenting the data to the Customers Tools used: Oracle ES, LIM, Tableau
Field Service Coordinator
NCR CorporationField Service Coordinator
May. 2015 - Jul. 2017Belgrade, SerbiaOrganizing and balancing the workload for Customer Engineers in order to fulfill the contractual agreement for NCR clients. Parts ordering and communication with Logistics department. Full administration of work orders. Call management and written correspondence with all teams involved in the service delivery process.
Cabin Crew
EmiratesCabin Crew
Mar. 2009 - Dec. 2014Following and implementing Safety Emergency Procedures Providing first aid (if needed) Observing any possible security threats Providing on board service and assistance
Restaurant Manager
Italian Restaurant AmiciRestaurant Manager
Jan. 2008 - Feb. 2009Belgrade, SerbiaManaging a team of 12 employees Creating work schedule Daily revenue management Overseeing guest satisfaction Daily revenue management Requisition and stock take
Captain
Park HyattCaptain
Sep. 2007 - Dec. 2007Dubai, United Arab EmiratesManaging a team of 22 people in a 24hrs operation Observing and maintaining Hyatt service and grooming standards Daily reports, revenue filing and requisition Employee performance review
Human Resources Officer
LenôtreHuman Resources Officer
Jan. 2007 - Sep. 2007Dubai, United Arab EmiratesData management for over 200 employees, in 4 outlets and the CPU Employee recruitment process in accordance with the UAE labor law Employee documentation management, following up with work permits and residence visa validity Point of contact for staff accommodation land lords Creating employee satisfaction surveys Creating training program for all employees, with Lenôtre standards in mind
Restaurant Manager
LenôtreRestaurant Manager
Sep. 2006 - Jan. 2007Abu Dhabi, United Arab EmiratesManaging a team of 16 people Daily revenue management and requisition orders Overseeing pre-opening team, organizing all the pre-opening procedures with the HQ in Dubai Point of contact for the Mall management (the restaurant was located in a shopping mall) Creating stock take lists for monthly check-ups Training the employees and making sure the franchise standards are being followed Making contact with the local suppliers Organizing banquet functions and cooperating with the catering team

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