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Work Background
DXC TechnologyTechnical Support Analyst with German
Mar. 2022Sofia, Sofia City, Bulgaria
United Bulgarian BankChief Expert Business Analyst
Jun. 2021 - Feb. 2022Sofia, Sofia City, BulgariaBusiness analyst at project " Debit & Credit Cards and Infrastructure"
- Analysation of IT-problems
- Testing
- Development of cases for testing
- Migration of data
- Working with software JIRA and Bugzilla - Working with Microsoft Excel and Ultra edit
- Project management und communication with different stakeholders in the bank (IT, Business Process & Organisations, Administrators)
United Bulgarian BankSales Expert
May. 2020 - May. 2021Sofia City, Bulgaria- Sales of banking products (credits)
- First point of contact for clients
- Consulting clients about different products
- Very good communication skills
- Achivied Nummer 1 - Highest sales for a montht
TELUS International EuropeTelecommunications Specialist
Nov. 2017 - Jul. 2018Bulgaria- Managing orders for clients for UPS in German
- Professional client management
Ministry of EconomyIntern
Aug. 2017 - Sep. 2017sofia, Bulgaria- During the internship at the Department of the Russian Federation and Georgia
- Preparing two information studies at the EC sites and forthcoming exhibitions of the Russian Federation in Bulgaria
- Preparing a report on the Silk Road and its modern dimensions in the Middle Asian post - Soviet countries
Fraport BulgariaIntern HR
Jul. 2016 - Sep. 2016- Checking the quality of service Quality Assurance, that the company provides to its customers and passengers.
- Stimulating the work process and providing feedback.
- Working on a various projects, about improving the work environment and customer service.
- Weekly proffesional training and education about self improvment about better performence in proffesional environment.
- I supported all the activities in HR department, but my main activities included: • observation of the front-office employees performance at Varna airport;
• evaluation of employee's behaviour and keeping the Customer service standarts of the company;
- analysis of the observation results and preparing of reports on weekly basis;
• visualization of the results in the form of presentation every week and moth;
• communication with the line managers and the employees regarding the weekly results;
• preparation of rewards for the best employees of the week/moth;
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