Fidelity BankBack Office Assistant
Jun. 2016 - Apr. 2020Cayman Islands, George Town- Provide exceptional customer service in assisting customers in a courteous and professional manner while processing their transactions in accordance with the policies and procedures.
- Receive Cheques and cash for deposit, while verifying details to process accordingly
- Handling individual customers and company accounts
- Correspond with client via email and telephone in order to verify transactions as requested.
- Ensuring and wire requests are processed through sanction screening before proceeding.
- Debiting customer account for processing wires.
- Utilizing the SWIFT System in order to proceed wire transfers.