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Network Power<100 people
Roles
💰100%
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Marketing
✔️100%
IT
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United States
Work Background
US GBS Customer Care Operations Director
UPSUS GBS Customer Care Operations Director
Nov. 2023Wrocław, Woj. Dolnośląskie, Polska
Customer Care Operations Manager
UPSCustomer Care Operations Manager
Feb. 2022 - Nov. 2023Wrocław, Woj. Dolnośląskie, Polska
GBS Europe PCS Manager
UPSGBS Europe PCS Manager
Nov. 2020 - Feb. 2022Wrocław, Woj. Dolnośląskie, Polska
Casting Manager
Lara BartonCasting Manager
Jun. 2019Wrocław, woj. dolnośląskie, Polska
GBS Strategy Manager
UPSGBS Strategy Manager
Jan. 2019 - Nov. 2020Wrocław, woj. dolnośląskie, Polska
GBS Strategy Supervisor
UPSGBS Strategy Supervisor
Apr. 2017 - Dec. 2018Wrocław, woj. dolnośląskie, PolskaMain responsibilites: - transitions' coordination (conference calls, documents collection, up/downsize tracking, cost saving calculation) - Business Plan coordination (YOY & monthly cost variance explanation; looking for trends; searching for potential savings) - cooperating with a number of SSC sites in order to obtain cost and process related data - then used to prepare high level overviews, detailed presentations etc.
Senior Reporting, Transition & Management Assistant Specialist
UPSSenior Reporting, Transition & Management Assistant Specialist
Aug. 2016 - Mar. 2017Wrocław, woj. dolnośląskie, PolskaThe addition of Business Planning Process for UPS GBS Polska (two locations Wroclaw and Lodz)- coordination, calculation (headcount, payroll, benefits, occupancy costs splits), profitability estimation, uploading the calculation into BP platform, pulling out reports, preparing charge out files and allocations - to already assigned portfolio.
Senior Reporting, Transition & Management Assistant Specialist
UPSSenior Reporting, Transition & Management Assistant Specialist
Oct. 2015 - Mar. 2017Wrocław, woj. dolnośląskie, Polska*Being responsible for whole UPS GBS site regular reporting - weekly updates, staffing overviews, financial simulations & calculations, *Monitoring site structure & attrition, preparing Org Charts, *Supporting management with ad hoc tasks, *Participating in transitions, being involved in project coordination - taking part in conference calls, being delegated to various transition tasks
Reporting, Transition and Management Assistant Specialist
UPSReporting, Transition and Management Assistant Specialist
Oct. 2014 - Mar. 2017Wrocław, woj. dolnośląskie, Polska*Being responsible for whole UPS GBS site regular reporting - weekly updates, staffing overviews, financial simulation & calculation, *Monitoring site structure & attrition, preparing Org Charts, *Supporting management with ad hoc tasks *Participating in transitions, being involved in project coordination - taking part in conference calls, being delegated to various transition tasks
Sales Support Analyst
UPSSales Support Analyst
Apr. 2013 - Sep. 2014Wroclaw, Lower Silesian District, Poland(Business Development Department) *Providing day-to-day support for EMEA Sales Managers responsible for strategic customers *Preparing customer facing documentation – Reports, Business Reviews, and Financial Simulations *Taking part in creating UPS’s financial offers in response to customers’ requests
Enterprise Accounts Contract Administrator
UPSEnterprise Accounts Contract Administrator
Feb. 2012 - Apr. 2013Wroclaw, Lower Silesian District, Poland(Marketing Department) *Ensure that prices offered to the customer are in accordance with Marketing directions *Provide contract material for Enterprise Accounts to Enterprise Account Managers (contract, amendments, rate charts) *Being involved in cooperation with customers within an international environment
English Teacher
ESB ColumbusEnglish Teacher
Sep. 2008 - Feb. 2012Opole, Opole District, Poland*Teaching and evaluating provided knowledge (levels: A1 – C2) *Teaching different types of English (i.e. business, technical, daily use) *Preparing reports and conducting analyses

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10+ Years in SSCs | Leadership | English Proficiency
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