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Work Background
AccentureAssociate Manager, Intelligent Engineering
Sep. 2014 - Apr. 2023Phoenix, Arizona Area
Crowe Horwath LLPSenior Consultant, Regulatory Compliance Risk
May. 2014 - Sep. 2014Greater Grand Rapids, Michigan Area
Earthlink BusinessProject Analyst, Commissions Team
Jan. 2011 - Aug. 2013Raleigh-Durham, North Carolina AreaI performed business analysis, data reporting, and QA testing for sales force compensation systems. In this position I was the primary point of contact for the user community in Sales Operations and Commissions, and provided direct application-level expertise as well as data and analytical support. In this position I was asked to: Develop database and system design models
Identify interfaces and build APIs between commissions and sales, billing, and account management
Perform manual and (minimal) automated testing
Create and extract sales, billing, and commissions reports and database queries
Develop SQL queries against MySql, Oracle, and DB2 databases
Write test code for C#/.Net using nUnit
Earthlink BusinessQA Manager
Oct. 2007 - Aug. 2013Raleigh-Durham, North Carolina AreaI was the first QA hire at Deltacom, which was purchased by Earthlink Business in 2010. In this role I built a QA function within Deltacom IT, and was asked to: Write test plans and procedures
Perform manual tests
Assist developers with automated unit tests
Provide test reports to upper management
Implement and manage an issue tracking system
Implement and manage a configuration management system
Represent QA on project teams, to ensure that the appropriate level of testing and validation was conducted before key systems were released to the users Among the systems on which I performed software testing/QA were:
toll-free number rerouting (desktop and mobile)
automated provisioning
sales force commissioning
sales force account assignment
H&R BlockSenior Tax Advisor
Jan. 2007 - Apr. 2014I've been preparing tax returns since 1992. In 2007 while between consulting jobs I began working at H&R Block in Wake Forest. I've continued there part-time during tax season, and last year I obtained specialty certifications in small business and investment income. I am training to become an Enrolled Agent. Feel free to ask me anything you want to know about taxes!
Independent Validation ConsultantSelf Employed
Mar. 2005 - Dec. 2006Raleigh-Durham, North Carolina AreaSelf-employed software validation consultant in FDA-regulated environments.
LiposcienceSQA Coordinator
Mar. 2004 - Mar. 2005I led the team building a software QA capability for a medical device and clinical trials service provider required to comply with US FDA regulatory requirements (21 CFR Part 820, 21 CFR Part 58, 21 CFR Part 11). In that role I was asked to: Implement a Software Development Life Cycle;
Write Standard Operating Procedures (SOPs);
Develop Corrective and Preventative Action (CAPA) plans;
Write requirements and design documents;
Participate in audits of our processes and respond to audit observations;
Assist in developing a Disaster Recovery Plan.
Baseball Think FactoryScholar
Jan. 2001 - Jan. 2013Jim Furtado asked me to be a contributor to Baseball Think Factory back in the very early days when it was known as Baseball Primer. I've been there ever since. I've contributed feature articles to the site on fielding analysis and relief pitching and post minor league baseball articles to the Notes in a Minor Key portion of the site.
Glaxo Smith KlineProject Leader, IT QA Validation
Sep. 1998 - Mar. 2004As Project Leader at GlaxoSmith Kline, I performed validation activities to ensure regulatory compliance with US FDA requirements for pharmaceutical manufacturing (21 CFR Part 210/211, 21 CFR Part 11). In this environment I was asked to: Write validation plans and protocols for Laboratory Systems (LIMS and equipment validation);
Write validation plans and protocols, and conduct qualification tests (IQ/OQ/PQ) for network infrastructure components;
Lead regulatory audits of third-party software developers to review their Software Development Life Cycle (SDLC) processes and documents for compliance with FDA regulatory requirements.
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