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Work Background
Area Operations Manager
Lagate لاقيتArea Operations Manager
Dec. 2021 - Jan. 2024Eastern, Saudi Arabia- Ensuring that customer service standards are being met by staff members, including customer complaints and satisfaction. - Developing and implementing new programs to increase sales or improve customer satisfaction. - Implementing policies and procedures that comply with company standard and local government regulations. - Evaluating the performance of retail staff members to ensure they are providing quality customer service. - Reviewing reports from managers who oversee individual stores to ensure that they are meeting sales goals, operating within budget guidelines, and complying with company policies. - Monitoring inventory levels to ensure that product availability meets customer demand. - Managing all aspects of operations for 16 stores across Eastern Region of Saudi Arabia.
Retail Area Manager
Petromin CorporationRetail Area Manager
Dec. 2017 - Jul. 2021· Provide detailed action plans to achieve sales target based on different scenario and strategic locations. · Perform site surveys, feasibility study, market trends and customer behavior in my area of responsibility. · Train different staff for different position to optimized personal knowledge depend on personal skills, IQ, and character. · Produce a detailed monthly sales analysis. · Manage day to day operations and ensure store standard are being practice all the time. · Weekly roundup for item availability issues. · Perform Store & Staff monthly Evaluation based on performance.

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