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Work Background
Lagate لاقيتArea Operations Manager
Dec. 2021 - Jan. 2024Eastern, Saudi Arabia- Ensuring that customer service standards are being met by staff members, including customer complaints and satisfaction.
- Developing and implementing new programs to increase sales or improve customer satisfaction.
- Implementing policies and procedures that comply with company standard and local government regulations.
- Evaluating the performance of retail staff members to ensure they are providing quality customer service.
- Reviewing reports from managers who oversee individual stores to ensure that they are meeting sales goals, operating within budget guidelines, and complying with company policies.
- Monitoring inventory levels to ensure that product availability meets customer demand.
- Managing all aspects of operations for 16 stores across Eastern Region of Saudi Arabia.
Petromin CorporationRetail Area Manager
Dec. 2017 - Jul. 2021· Provide detailed action plans to achieve sales target based on different scenario and strategic locations.
· Perform site surveys, feasibility study, market trends and customer behavior in my area of responsibility.
· Train different staff for different position to optimized personal knowledge depend on personal skills, IQ, and character.
· Produce a detailed monthly sales analysis.
· Manage day to day operations and ensure store standard are being practice all the time.
· Weekly roundup for item availability issues.
· Perform Store & Staff monthly Evaluation based on performance.
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