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Functional Analyst
Universal AssistanceFunctional Analyst
May. 2022America del Sur•LATAM refund representative •Be in constant communication with the area manager and provide support for their tasks. •Analysis (NPS) on the post-sale User experience •Collaborate with end users and the team to understand their system and business needs and requirements • Analyze and document processes, identifying opportunities for improvement and automation. • Prepare detailed functional specifications that clearly and friendly describe the requirements and logic of the system. • Participate in meetings and brainstorming sessions, to share ideas and perspectives. • Collaborate with the development team in the implementation and testing of new features, ensuring that they meet the established requirements. • Maintain constant communication with all team members, sharing updates and ensuring everyone is aware of the progress of each project. •Oracle Functional Analyst
Customer Care Analyst experience
AlconCustomer Care Analyst experience
Oct. 2020 - Jul. 2022ArgentinaCustomer care, service billing, Quality control and execution on the sale, logistics and delivery of Alcon products.
Flight Attendant
BairesflyFlight Attendant
Jan. 2016 - Mar. 2017ArgentinaPassenger cabin crew,substitute position on private charters nationwide
Refund analyst
Universal Assistance S.A.Refund analyst
Oct. 2015 - Jul. 2022Coordinate and evaluate reimbursements that enter the company for expenses of our clients. Execute the audit, communication and payment. Coordinate and supervise means of contact to provide excellent service

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