Universal AssistanceFunctional Analyst
May. 2022America del Sur•LATAM refund representative
•Be in constant communication with the area manager and provide support for their tasks.
•Analysis (NPS) on the post-sale User experience
•Collaborate with end users and the team to understand their system and business needs and requirements
• Analyze and document processes, identifying opportunities for improvement and automation.
• Prepare detailed functional specifications that clearly and friendly describe the requirements and logic of the system.
• Participate in meetings and brainstorming sessions, to share ideas and perspectives.
• Collaborate with the development team in the implementation and testing of new features, ensuring that they meet the established requirements.
• Maintain constant communication with all team members, sharing updates and ensuring everyone is aware of the progress of each project.
•Oracle Functional Analyst