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Work Background
Jupiter Lynx/All @ Once/Cadence DriveSinger
Apr. 2023Green Bay, Wisconsin Metropolitan Area• Booking: Seek out and negotiate performance contracts with venues.
• Performing: Deliver live and recorded vocal performances for audiences or events.
• Rehearsing: Practice regularly to maintain vocal technique, learn new songs, and perfect harmonies.
• Collaborating: Work with other musicians to create cohesive performances. • Audience Engagement: Interact with audiences to create a connection and enhance their experience. • Set Preparation: Select and arrange songs for performances, often tailoring the setlist to fit the event or audience. • Vocal Health Maintenance: Follow practices to preserve vocal strength and prevent strain, such as warm-ups and hydration. • Promotion: Participate in promoting performances through social media, marketing campaigns, or networking. • Adaptability: Adjust singing style and technique to fit various musical genres and performance settings.
Catalyst Consulting Group LLCAdministrative Assistant
Jan. 2023 - Apr. 2025United States, Green Bay • Answer phones and greet clients, ensuring efficient communication and professional client interactions.
• Assemble, file, scan, and track tax returns, estimates, and extensions, maintaining accuracy and timeliness.
• E-File authorization forms and transmit returns/extensions, ensuring compliance with deadlines.
• Complete and submit certified mail for the department, ensuring timely and secure delivery.
• Maintain and organize client files, supporting easy access and retrieval of information.
• Streamline client communication and document management, enhancing office efficiency.
American TentCustomer Service Manager/Sales
Jun. 2020 - Jan. 2023United States, Green Bay • Led weekly process improvement meetings, enhancing customer experience and operational efficiency.
• Presented product features to customers, effectively overcoming objections and boosting sales.
• Generated invoices and detailed reports using Quickbooks and Hubspot, ensuring accuracy and timeliness.
• Represented the company and products at tradeshows, increasing brand visibility and customer engagement.
Aurora Health CarePatience Service Rep/Pre-Service Specialist
May. 2018 - Jul. 2021United States, Green Bay • Registered patients for hospital admissions, ensuring accurate data entry in EPIC system.
• Directed calls from the hospital switchboard, maintaining efficient communication channels.
• Followed emergency protocols and announced codes, contributing to patient safety.
• Obtained pre-certification for procedures, streamlining patient processing.
• Collaborated with providers to establish care plans and secure necessary prior authorizations.
• Submitted prior authorization requests via multiple channels, ensuring timely approval.
• Developed tracking systems to monitor authorization limits and prevent service overages.
• Ensured billed services matched authorized services, maintaining compliance with regulations.
• Organized filing systems and operated office equipment efficiently, adhering to HIPAA guidelines.
Sky Zone Franchise GroupEvents & Operations Manager
Dec. 2014 - Jan. 2018United States, Appleton • Managed daily operations of trampoline park, ensuring smooth functioning and customer satisfaction.
• Organized and executed group events for up to 200 attendees, enhancing client engagement.
• Hired, trained, and supervised over 100 employees, fostering a productive work environment.
• Implemented monthly Sandler Sales Training, improving team sales performance.
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