Hosea Williams Bail BondingBonding Supervisor
Jan. 2012 - Aug. 2012Stone Mountain, Georgia, United StatesSupervised 9 Bonding Agents, Certified Bonding Agent, and Forfeiture Agent Relief
Interview/Hire New Agents, Employee Evaluations, Quality Control, and Counseling/Disciplinary Actions
Created New Hire Training Manual & Customer Service Training Program, Facilitated Training Classes for New Agents
Managed Monthly Volume Reports and Quotas
Processed and Verified Collateral Refunds/ Bond Fee Returns and Verified, Audit, and Closed completed case files
Coordinate, Prepare, and Facilitate Monthly Mandatory Staff Meetings
Implement, Update, and Maintain Company Policy and Procedures/ Employee Handbook