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Network Power<100 people
Roles
๐ฅ50%
Startup Founder
๐ธ50%
Marketing
โ๏ธ50%
IT
Geos
๐ฌ๐ง50%
United Kingdom
Work Background
AllstateInsurance Specialist
Mar. 2021 - Nov. 2022Tucker, Georgia, United States
World Finance Loan & Tax SvcAccount Specialist
Apr. 2019 - Feb. 2022Providing excellent customer service by assisting customers on the phone and in the office with questions, concerns, and product availability
Preparing loan documents and managing the application process.
Providing quick and friendly customer service in taking and posting loan payments
Collections: Contacting customers to help them get back on track if they have overdue payments
Working with Management to maintain branch operating standard.
Manage repossessed vehicles, title liens, bankruptcy logs, and insurance claims.
Maintaining customer relationships and keeping in contact with our customers regarding their loan status
CVN: Courtroom View NetworkSales and Production Administrator
Jan. 2014 - Jan. 2016Sandy Springs, Georgia, United StatesQuality check DVD recordings of civil trials within the US for video and/or audio quality and clarity.
Manage and maintain DVD archives of civil all national trials.
Fill client orders for DVDs, DVD-ROMs, and FTPs for sales department (duplicate, label, package and ship).
Contract Graphic Design work for CVN, designing graphics such as logos, flyers, video graphics, posters, etc. for sales and marketing purposes.
Hosea Williams Bail BondingBonding Supervisor
Jan. 2012 - Aug. 2012Stone Mountain, Georgia, United StatesSupervised 9 Bonding Agents, Certified Bonding Agent, and Forfeiture Agent Relief
Interview/Hire New Agents, Employee Evaluations, Quality Control, and Counseling/Disciplinary Actions
Created New Hire Training Manual & Customer Service Training Program, Facilitated Training Classes for New Agents
Managed Monthly Volume Reports and Quotas
Processed and Verified Collateral Refunds/ Bond Fee Returns and Verified, Audit, and Closed completed case files
Coordinate, Prepare, and Facilitate Monthly Mandatory Staff Meetings
Implement, Update, and Maintain Company Policy and Procedures/ Employee Handbook
TODEM Graphics and MarketingOwner
Nov. 2009United States, AtlantaWe are a full service marketing and graphic design company located in the Metro Atlanta area. We strive to do everything in the "spirit of excellence"; so with our competitive prices, high quality products, and fast turn-around times, we can get the job done the way YOU want & NEED it done.
AT&T Advertising SolutionsCyber Sales Representative
Dec. 2008 - Oct. 2009Tucker, Georgia, United StatesSold ad space for small business advertising on yellowpages.com (www.yp.com) and the real yellow pages
Managed and maintained online and print advertising client list annually.
Winston-Salem State UniversityCustomer Service Supv/Staff Development Asst
Jun. 2007 - Aug. 2008Winston-Salem, North Carolina, United StatesDesigned training agendas, sourced for trainers and facilitated training sessions, designed web site and literature
Managed program activity budgets and organized logistics for consultants, seminar attendees and events.
Represented IRI at meetings with donors and partners; Maintained an inventory of IRI property
Maintained office correspondence, wrote reports, success stories, weeklies and maintained the office calendar.
Contacted and qualified vendors negotiated contracts and provided oversight for vendor service agreements.
Financial Aid Outreach; verify information to determine accuracy according to federal regulations.
Supervised Customer Service staff for Solutions Center and participated in the re
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