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Work Background
Confederated Tribes of the Colville ReservationHealthcare IT System Administrator
Feb. 2022 - Nov. 2023Nespelem, Washington, United StatesAnalyzed & resolved software issues and inconsistencies and then implemented innovative technology strategies for stopping reoccurring issues, which resulted in a 80% increase in overall productivity levels
Increased customer service levels of the overall HHS department by teaching and collaboration with non-technical users and addressed basic troubleshooting steps, which reduced total IT support requests by 80% overall
Diagnosed and repaired technologies, such as e-signature pads, desktops, laptops, tablets, and smartphones consistently and made a positive difference in daily work tasks and workflows
Implemented and completed four new software integration changes for NextGen Inc. EHR software functions that enabled end users customized configurations and wider range of use.
Managed the EHR software for end users and identified & resolved multiple technical issues and workflows that affected the Central Medical Billing staff members negatively within the first 3 months and corrected them.
Completed all technology and electronic user device planning, ticketing changes, and lead in planning the final user setup and training processes for all new hires.
Trained end users and junior staff members how to navigate NextGen software which led to an increase in Revenue Department transactions and better collaboration. Actively coached and mentored IT support requests with best the most strategic
Maintained, updated, and created new documentation for all computers, all Medical Billing Systems, and any records of any interactions with third-party vendors
Confederated Tribes of the Colville ReservationKelller Site Supervisor\FSS
Nov. 2020 - Apr. 2021Keller, Washington, United StatesConsistently exceeded the minimum goal by enrolling 1 to 3 children every month. Developed effective communication and conflict resolution skills for parents and guardians. Successful facilitation of bringing key community members together to develop strategic ideas and enhanced problem-solving for bettering the community resources for needy families. Organized events and promoted tribal values and traditions by sending home flyers every week with 75% of parents calling back confirming they had seen the information sent home. Daily in activity logs kept budgets, reconciliation slips, and other accurate data as instructed by tribal laws, federal laws, and state laws.
Northern Quest Resort & CasinoBusiness System Analyst
Mar. 2019 - Mar. 2020Airway Heights, Washington, United StatesContinually updated multiple revenue entities and successfully upgraded all Retail POS systems software and used TCP\IP principles and reestablished guest point functions within Agilisys InfoGenesis POS management software.
Efficiently provided operations and technical support expertise for multiple Food & Beverage departments, consumer retail departments, hotel and hospitality departments, and guest services departments.
Technically diagnosed and resolved issues in F&B Point of sale with misapplied payments, credits, overpayments, and deductions on the guest accounts for all revenue departments and then updated accounting departments regularly.
Regularly conducted interviews with stakeholders, end users, and subject matter experts and completed important short-term and long-term goals within scope and expectations of third-party vendors. Trained restaurant associates on specific daily functions, F&B Point of Sale POS interfaces, error reporting, and implementation processes required by Food and Beverage Mangers, Retail Mangers, and all other stake holders in Agilisys InfoGenesis software.
Consistently always collaborated with third-party vendors, upper IT Tiers and upper management and ensured appropriate login credentials for individual users.
Improved accounting department continually and worked closely with all revenue areas and ensured all end users had full functionality of computer information systems and infrastructures.
Improved accounting department continually and worked closely with all revenue areas and ensured all end users had full functionality of computer information systems and infrastructures
Northern Quest Resort & CasinoHelp Desk Technician
Oct. 2018 - Mar. 2019Airway Heights, Washington, United StatesCompleted daily tasks of troubleshooting computer networks and peripherals, installing computer software, and working with vendors as required to keep all systems up to date. Created documentation for all computer hardware and computer software to share with other helpdesk technicians or anyone else involved, such as third-party vendors to prevent any future risks. Also, escalated issues as needed and required to the appropriate IT staff. Completed all daily logs in assigned areas to keep security issues not at risk, tribal gaming officers in compliance, and prevented unauthorized access to keep all casino data safe and secure. Completed incoming IT ticket requests, resolved network issues, connected computer peripherals resolved printing errors, resolved email issues, installed software on computers, replaced legacy computer hardware, and troubleshoot Windows 10 Operating Systems
Confederated Tribes of the Colville ReservationIT Support Technician
May. 2014 - Aug. 2018Keller, Washington, United StatesMaximized IT support operations and managed work orders effectively and reduced unexpected department costs by ensuring customer service levels were satisfactory 100% all times.
Used basic network protocols and TCP \IP policies to troubleshoot computer network errors and updated networking staff appropriately to prevent any future network error.
Performed installs, maintenance, and updates to all computer hardware and software and created new documentation or updated older documentation. Contacted third- party vendors when requested.
Regularly replaced internal PC hardware components, such as memory modules, power supply, fans, in accordance with best practices and specifications required.
Continually suggested changes to policies and procedures after completing IT tickets and collaborated with end users about certain concerns or areas of interests and reported them if necessary.
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