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Work Background
HumanaSenior Product Owner
Jan. 2022 - Dec. 2024Green Bay, Wisconsin, United StatesProficient in both agile and waterfall methodologies Product Management, adept at leading cross-functional teams to successful project outcomes with attention to detail in agile management. Recognized for championing the voice of the customer and driving initiatives to enhance customer satisfaction and loyalty while visualizing the product vision. Demonstrated ability to streamline processes, increase efficiency and committed to mitigate risk while ensuring compliance with industry regulations and data protection standards. Creative thinker who has the ability to prioritize tasks and work under pressure while using Azure DevOps.
Team oriented with the ability to lead multiple teams responsible for code development.
Produced a product that detected non-compliance member data in non-production environments (QA, TEST and DEV). Constant development support for multi-culture staff allowed for overall quality assurance and consistency using great verbal communication and data analyitics. Showed applications the total cost of ownership when non-compliant data was present. Data analytics allowed for changes in the product development process. Data architecture was a factor as new data structures were identified including mobile apps leading to talent learning new abilities during Inspect and Adapt sprints. Program showed business value early on in effort allowing staff to be increased to produce more results faster.
Enhanced current home-grown UI/UX SaaS product that allowed testers to identify compliant data using an UI driven query process. Created Mockups allowing for agile development by staff.
Measured Results:
* Managed an average of 3 teams - 30 resources simultaneously
* Reviewed an inventory of more than 200 applications
* Met 2023 KPIs 6 months ahead of schedule
* Eliminated more than 42m rows of non-compliant data * Reduced potential Risk Cost of $472 per instance of non-compliant data
* Avoided compliance and breech dollar costs into the billions
HumanaSenior Process Transformation Specialist
Jan. 2020 - Dec. 2022Green Bay, Wisconsin, United StatesExperienced Process Transformation Specialist with a proven track record of driving organizational change and optimizing business processes to achieve strategic objectives. Skilled in implementing process improvement methodologies such as Lean Six Sigma and Business Process Reengineering (BPR), I excel in analyzing complex business processes, identifying inefficiencies, and designing innovative solutions for improvement. With a strong focus on change management, I effectively engage stakeholders, build consensus, and drive adoption of new processes and technologies. Leveraging expertise in project management and data analysis, I lead cross-functional teams through successful process transformation initiatives, delivering tangible results in terms of cost savings, efficiency gains, and enhanced customer satisfaction. Committed to continuous improvement and innovation, I am enthusiastic about helping organizations adapt to change, embrace new opportunities, and achieve sustainable growth in today's dynamic business environment.
HumanaCyber Security Policy Standards & Engineering II
Jan. 2017 - Dec. 2020Work at Home - Green BayDynamic Cyber Security professional with expertise in developing and implementing robust cybersecurity policies, standards, and engineering solutions. Proficient in aligning security initiatives with organizational objectives and regulatory requirements, I excel in designing and enforcing comprehensive security architectures that safeguard sensitive data and mitigate cyber threats. Skilled in conducting risk assessments, vulnerability analyses, and incident response planning, I possess a deep understanding of industry best practices and emerging technologies in cybersecurity. With a track record of success in enhancing security postures and ensuring regulatory compliance, I am committed to driving innovation and excellence in cyber defense strategies to protect critical assets and infrastructure.
Humana Health Ins CoRelease Manager/Business Analyst
Jan. 2009 - Dec. 2017Work at Home in DePere, WisconsinDedicated Release Manager with a proven track record of successfully overseeing software releases and deployment processes. Skilled in coordinating cross-functional teams, I excel in planning and executing release schedules while ensuring the integrity and quality of software products. With a keen eye for detail and strong organizational skills, I manage release pipelines efficiently, from feature prioritization and testing to deployment and post-release support. Proficient in Agile methodologies, I facilitate collaboration between development, QA, and operations teams to streamline release cycles and deliver products on time. Committed to continuous improvement, I leverage feedback and metrics to optimize release processes and drive operational excellence. With a customer-centric approach, I prioritize user experience and satisfaction, ensuring seamless software delivery and deployment.
HumanaVarious positions related to Claims Processing
Jan. 2009 - Dec. 2017Green Bay, Wisconsin, United StatesDetail-oriented and efficient Claims Processor with a strong background in insurance claims management. Skilled in accurately reviewing and processing claims according to policy guidelines and industry regulations. Proficient in navigating complex claim scenarios, resolving discrepancies, and ensuring timely and accurate claim settlements. Experienced in communicating with policyholders, healthcare providers, and third-party vendors to gather necessary information and facilitate claim processing. With a commitment to quality and customer service excellence, I strive to deliver prompt and fair claim resolutions while maintaining compliance with company policies and regulatory requirements.
HumanaSr Product Owner
Apr. 1993 - Jan. 2024Green Bay, Wisconsin, United States
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