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Work Background
Owner
MK Strategy, LLCOwner
Jul. 2023United StatesConsulting business dedicated to assisting organizations in navigating the continuously evolving population healthcare landscape, with a primary focus on organizations that are on the path to adopting and growing in value-based care delivery.
Vice President of Community Engagement
The Garage InVice President of Community Engagement
May. 2022Community Engagement through implementation strategies to strengthen relationships with key stakeholders (board, staff, audiences, and institutional partners). Engage a broad network of peers, conduct relevant research on developments in the field, and pursue appropriate development opportunities to support Garage's role as a healthcare technology leader. ♦ Policy Advisor: study new CMS and HHS programs to consult engineers and design teams on product development paths in congruency with the healthcare landscape.
Vice President of Customer Success
The Garage InVice President of Customer Success
Jun. 2021 - May. 2022Manage a team of Directors, Managers, Coordinators, Data and Business Analysts in day to day operational and strategic planning initiatives. ♦ Population Health: understand key quality metrics, financial goals, care management design, and unique organizational goals related to FQHCs, ACOs, MSOs, IPAs, Rural Health Centers, and Payers. ♦ Customer Success: translate business requirements from executives into high-level product requirements, including telehealth, care management, risk management, quality performance, etc. for enterprise level customers. ♦ Strategic Planning: road mapping & change management to assist an organization's success in business goals to achieve North Star in value-based-care risk arrangements. ♦ Significant work accomplishment: led design, strategy, and implementation of a Virtual Care Center in the Finger Lakes area for nations leading FQHC serving 100,000 lives across agricultural and underserved areas.
Director of Customer Success
The Garage InDirector of Customer Success
Jun. 2019 - Jun. 2021Oversee the health system's success by providing industry forward population health software, patient engagement, and telemedicine tools across the U.S. to leading ACOs, MSOs, IPAs, FQHCs, and BH Centers. Lead a resource & technical support team to deliver client needs & expectations to hit clinical and operational goals while striving to focus on value-based care as a driver in decision making.
IT Project Manager/Business Analyst
SOMOS Community CareIT Project Manager/Business Analyst
May. 2018 - Jun. 2019Greater New York City AreaManaged and provided essential CRM platform for DSRIP (1115 waiver) required project initiatives. Supported 40+ community health care workers, population health managers, and practice transformation teams in fulfilling responsibilities for DSRIP success. ♦ Salesforce CRM: guided implementation of Salesforce CRM to manage 600,000+ SOMOS PPS attributed patients with various quality projects; centralized and streamlined processes for data collection and reporting ♦ Project Management: drove forward operational and technical requirements for successful connectivity and exchange with the location HIE/RHIO, including overcoming key challenges ♦ Policy Analysis: worked closely with CMO and COO to deliver program breakdown and requirements to the Data & Analytics Team ♦ Peer Educator: provided medical economics training to SOMOS staff ♦ Operational & Budget Management: focused on operational and budget management, resource allocation, resolution of issues to meet reporting expectations, and support all partner vendors that utilize Salesforce or HIE data ♦ Partnership: served as the point of contact and support to SOMOS partner Evolent Health, focusing on departmental collaboration to transfer DSRIP-required metrics and goals into the future of SOMOS IPA ♦ Data Analyst: wrote SQL/excel formulas to fulfill analysis requests and created visualizations using Tableau/PowerBI
Business Consultant (Mailman Consulting Seminar)
Nonprofit Pediatric Oncology Home (Undisclosed)Business Consultant (Mailman Consulting Seminar)
Sep. 2017 - Dec. 2017Greater New York City AreaHealthcare Economics | Market Research | Budget Analysis | Operations Assessed business strategies of top U.S. not-for-profit, including analysis of internal processes, external marketing, economic and healthcare political environment changes.
Lead Certified Ophthalmic Technician/Administration
Northwell HealthLead Certified Ophthalmic Technician/Administration
May. 2016 - Apr. 2017Manhattan, NYHospital Quality Policies | Customer/Patient Management | Regulatory Management | Departmental Collaboration | State Regulatory Requirements | Clinical Care Delivery Provided direct patient care in the Glaucoma Center with top NYC ophthalmologist, while simultaneously delivering wide-ranging support to the management team, billing and patient services staff, and physicians/surgeons.
Lead Certified Ophthalmic Technician/Administrator
Brighton Eye AssociatesLead Certified Ophthalmic Technician/Administrator
Jan. 2015 - May. 2016Brooklyn, NYTranslating Surgical Medical Literature | Pharmaceutical Inventory Process Management & Control | Clinical Care Delivery Provided clinical care support to two retinal ophthalmologists in a fast-paced, surgical oriented, acute, and general health environment. In addition, assisted with office administrative functions.
Lead Ophthalmic Technician/Marketing Physician Liaison
Tayani InstituteLead Ophthalmic Technician/Marketing Physician Liaison
Jul. 2014 - May. 2015Orange County, California AreaROI-Focused Marketing Strategies | People Management | Acute & Surgical Clinical Care Assisted three ophthalmologists and four optometrists in direct patient clinical care, service and communication functions. Assumed dual responsibilities by collaboration with the marketing team to work on physician referral engagement. Coached and guided the Optometry School’s 6 interns on departmental procedures, protocols, and efficient equipment utilization.
Medical Scribe
ScribeAmericaMedical Scribe
Jan. 2011 - Dec. 2012Greater Seattle AreaAssisted emergency room physicians at the Issaquah Swedish Medical Urgent Care Center with scribing duties.
Paraoptometic/Administration Support
Roosevelt Vision SourceParaoptometic/Administration Support
Oct. 2010 - Jun. 2014Seattle, WAPeople Management | Clinical Care Delivery | Operation Management Performed technical duties in support of (5) optometrists in the clinical, optical and contact lens department. Facilitated premium patient care & communications and increased patient satisfaction. Oversaw multiple aspects of private practice from customer relations to office management. Trained new staff members clinical flow, processes, and technical skills required for thorough patient care.
Research Lab Assistant
University of Washington School of Medicine: Division of GeneticsResearch Lab Assistant
Jan. 2010 - Dec. 2011Greater Seattle AreaResearched molecular mechanisms leading to activation of immune/inflammatory responses to viral infections with world-famous scientist Dmitry Shayakhmetov; performed DNA electrophoresis coding and grew influenza in a laboratory.
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