The Garage InVice President of Customer Success
Jun. 2021 - May. 2022Manage a team of Directors, Managers, Coordinators, Data and Business Analysts in day to day operational and strategic planning initiatives. ♦ Population Health: understand key quality metrics, financial goals, care management design, and unique organizational goals related to FQHCs, ACOs, MSOs, IPAs, Rural Health Centers, and Payers. ♦ Customer Success: translate business requirements from executives into high-level product requirements, including telehealth, care management, risk management, quality performance, etc. for enterprise level customers. ♦ Strategic Planning: road mapping & change management to assist an organization's success in business goals to achieve North Star in value-based-care risk arrangements. ♦ Significant work accomplishment: led design, strategy, and implementation of a Virtual Care Center in the Finger Lakes area for nations leading FQHC serving 100,000 lives across agricultural and underserved areas.